Coronavirus (COVID-19) (2025)

Be Well

The County of Santa Clara announced it will demobilize its remaining COVID-19 mass vaccination and mass testing sites by February 28, 2023 after the successful administration of 1.9 million COVID-19 vaccinations. These operations ceased due to the upcoming end of the federal and state emergency declarations related to COVID-19, and healthcare providers and pharmacies throughout the County having the ability to provide residents with access to testing and vaccinations. COVID-19 vaccination appointments should be made through healthcare providers.

COVID-19 State of Emergency Expired

As noted above, California’s COVID-19 State of Emergency expiredon February 28, 2023. The Biden Administration announced on Monday, January 30 that the COVID-19 national emergency (set to expire March 1) and public health emergency (set to expire April 11) will both be extended to the end on May 11, 2023. Read the Statement of Administrative Policy here.

Uplift Local Weekly eNewsletter

Gain City news, updates, and more in this weekly newsletter.

Isolation and Exposure Calculator

A new Isolation and Exposure Calculator is available from the CDC to help determine what you should do if you test positive. Find the calculator here.

Helpful Resources

Utility Rate Deferred Payment Plans

Palo Alto utility rate relief is available to both residential and commercial customers. The City’s proclamation of a local emergency instituted moratoriums on disconnections for non-payment, late payment fees, and full-bill payment requirements for City of Palo Alto Utilities residential customers. Customers can make partial payments, without penalty, and without risk of disconnection for non-payment. The total of missed payments (except Late Fees, which will be waived in their entirety) will continue to be owed, but customers will be eligible for an extended payment plan of up to 18 months from the proclamation termination.

If you are struggling to pay your utilities bills, you may qualify for ourRate Assistance Program,which provides a 25% discount on gas and electricity charges and a 20% discount on storm drain service fees.If you qualify for the Rate Assistance Program, you will also be able to receive free home efficiency upgrades through ourResidential Energy Assistance Program.You can equalize your monthly payment into twelve equal amounts through the Bill Payment Plan. ThroughProjectPLEDGE, Utilities customers in good standing with their own accounts may donate funding on a one-time or recurring basis to help another Utilities customer. If you are in need of financial support, you may apply for one-time assistance. You may also donate if you would like to support this program. Customers seeking further information or needing assistance can call(650) 329–2161.Utilities Customer Service can help with questions associated with these programs. Customer support is available through the call center,online customer account service athttps://mycpau.cityofpaloalto.org/portal/, or email atUtilitiesCustomerService@paloalto.gov