William Montminy
Aug 04, 2024
Rooster (our salesperson) was fantastic. He was very knowledgable of the products. He was not pushy at all, in fact, he wanted to make sure that we had exactly what we were looking for. We will definitely come back to see Rooster for our future Furniture needs. Thanks!
Gage Luck
Aug 04, 2024
Eddie French was super helpful and did not make us feel like we were being rushed at all! He made sure we were happy with what we were getting and made sure we knew all of the pros and cons for each item we looked at.
Joseph
Aug 04, 2024
Purchased a sofa today. Dawood helped tremendously - came in on his off day to help us.
Ya Va
Aug 03, 2024
Eddie French was excellent. He had a lot of patience and understanding of what we were looking for. He was terrific at helping our entire family. Specially, the kids find the furniture in their rooms
nick bailey
Aug 03, 2024
Easy going, and great experience. Stephen did an awesome job helping me find the perfect chair
Sherry Edwards-Coleman
Aug 03, 2024
We had a great salesman (Eddie. French) quality and service was great!
Martha Sa
Aug 03, 2024
Dawood is a great salesman! We really liked how helpful he was with us! I love Ashely Products!
David Head
Aug 03, 2024
Eddie French was extremely helpful, understanding, and courteous while our family was purchasing bedroom and living room furniture! Highly recommend you ask for him when coming to Ashley Homestore!
Hope Parawan
Aug 02, 2024
Rooster is GOATED. I love his energy and how helpful he was! Thanks rooster ! :)
Shaia
Jul 30, 2024
Tanisha was kind and helpful!
Becky Newman
Jul 29, 2024
Eddie French was pleasant to work with.
Ahmad Zaki
Jul 28, 2024
Stephen, Rashadeen, and Olivia; did a wonderful job helping me and the family with our new mattress and living room set. Great prices and positive atmosphere!
Shannon Billy
Jul 28, 2024
Rooster should be employee of the month, very very helpful, was always there when questions need to be answered. Will be recommending in the future.
Teresa Irish
Jul 28, 2024
We were looking for a very specific table and Eddie French took the time to search and give us options we liked
Sharon Gordon
Jul 28, 2024
Elijah....very pleasant and helpful!!!! Awesome sales person
erik sosa
Jul 27, 2024
Picked up some new furniture at a good price. Eddie French and the other staff were helpful, polite, and professional.
Cynthia Johnson
Jul 27, 2024
Stephen and Nisha were awesome! They helped our family to find the perfect bed set for my daughter. It was such a smooth process and great experience!!!
Anferli Figaro Hernandez
Jul 26, 2024
Very satisfied. Super easy process
Julie Burns
Jul 26, 2024
Neil/Rooster provided excellent customer service, he was very helpful and addressed all my questions and concerns!
Somer Perry (Junk mail)
Jul 25, 2024
This place will make you feel very uncomfortable. The whole time we tried looking at furniture we were practically being stalked around the store. We made a quick decision on what table we wanted so we could be left alone. The older lady named faith helped us and she smelled very strong of a horrible perfume (note that I have asthma and it instantly irrated my lungs and gave me a migraine so bad I had to step outside and have my husband finish but the smell made him sick to his stomach.) One piece of our furniture was damaged so we left it behind to be repaired and they did not even install the shelfs or give us the hardware to do so. We were very disappointed and will not be returning to this location.
Astrid G
Jul 21, 2024
Elijah and Eddie the manager were amazing 🤩
Corey Martin
Jul 21, 2024
Stephen was very helpful and informative. He was not overbearing and pushy like most salesman at furniture stores. Left an extremely good impression that makes my wife and I want to return and make a purchase.
Raven Hart
Jul 21, 2024
Neil Olivia Elijah Stephen are the best people ever they stayed later to help me and my friend out and took care of us also helped us load up my furniture the greates furniture experience of my life. I really do thank you alot.
Kara Howard
Jul 20, 2024
Good quality furniture at great prices! The staff was amazing and ensure we got our items delivered on the next business day. The minute we walked in the door Faith greeted us and pointed us in the direction of exactly what we were looking for. We got our entire living room updates for a fair price.
Michael Kyle
Jul 20, 2024
Faith, Steve, and Rooster were awesome. They really went the extra mile.
Maggie Schmidt
Jul 16, 2024
Eddie went above and beyond, and provided us with some excellent recommendations. He also made the shopping experience easy while we had our 2 Littles with us (my 6 y/o even asked if we can go back to visit him:)
Luis Rivera
Jul 14, 2024
Stephen and Dawood provided excellent customer service on my purchase as well as my brother's. They took the time to listen to our needs and concerns and provided us with options. Stephen has helped our a few time before with our purchases and does not disappoint. Exceptional customer service.
MrCalebamir
Jul 14, 2024
Eddie French did an amazing job. Very personable guy and it was a pleasure working with him!
Julia Escobar
Jul 13, 2024
Stephen was such great help to me during my visit. He allowed me to look for specific things that I had in mind and let me know what the best options would be. The selection was also amazing. Will definitely be coming back.
Greg Brown
Jul 13, 2024
Eddie was great! Very transparent with the buying process and knowledgeable.
Raheim Tims
Jul 13, 2024
Eli was wonderful and very informative. He was able to save us money by selecting deals from the wide variety of furniture at this place definitely recommend.
Ferdows Ak
Jul 10, 2024
good service
Dee Hop
Jul 10, 2024
I wouldn't recommend Ashley furniture store in spotsyvania va to anyone! Post covid this store still has major STORE ISSUES and not keeping its word on furniture delivery. I purchased a bed( with cash) under the impression that this item would be available for pickup on the agreed date. (My mom is traveling to Fredericksburg) I now have to put her in a hotel in which its costing more money, they're claiming it's store policy not to issue refunds. Ashley claim to have Happiness Guarantee policy. Again I never received my furniture and I have to wait until next month to receive my money. I wouldn't recommend Ashley furniture store especially in Fredericksburg to anyone!BC
Justin Bullock
Jul 09, 2024
Taissa and Rashadeen were amazing to deal with they made picking out what we needed so easy! Thanks for having great employees like them!
Brandon Robinson
Jul 09, 2024
Great environment. Nisha and Elijah are exceptional sales professionals and will take care of you.
Sherreek Malone
Jul 08, 2024
Eddie did a great job helping me with the bedroom set
Aixa Peterson
Jul 08, 2024
Great service from Ms. Taissa and Ms. Olivia
Jaide Baltzgar
Jul 07, 2024
Eddie French was excellent. He accommodated our extended timeline and provided a seamless experience.
Nancy Sarpong
Jul 07, 2024
Eddie French at the Ashley Outlet store in Fredericksburg VA is great. He help us find a mattress. He was very friendly and detailed. We appreciate the service.
Joshua Burnett
Jul 06, 2024
Deangelo and Stephen are very knowledgeable. Answered all of my questions accordingly. They are amazing sales people!
Toni Lewis
Jul 05, 2024
We were trying to get mattress because we have back problems
ange nance
Jul 02, 2024
I really enjoyed shopping at Ashley with Taissa. She was so friendly and helpful and very knowledgeable and helped me make a great decision. We're very happy with our purchase and will definitely ship here again and request Taissa to help us. Highly recommend. 5 stars
riley lapres
Jun 30, 2024
Doward and Eddie 10/10
Michelle Schwarzmann
Jun 29, 2024
Had a wonderful experience with Taissa! She was very helpful and professional. I found exactly what I was looking for. Glad I came here today !
freddy perez
Jun 29, 2024
Eddie French was great. He helped my family pick out a mattress that was both affordable and worked for us. He was very professional and was honest about our financing options. He also was able to get our delivery in quicker than we anticipated.Thanks again Eddie
Mala Arguello
Jun 29, 2024
Update to my review:I’m really quite frustrated that I had to keep calling the location to figure out where my order was. Although the first portion of my delivery was fine- the second portion i had to keep calling. Apparently my order was sitting in the warehouse and Ashley had “attempted to call me” but it was the wrong number, which doesn’t make sense since they had the right number for the first delivery. They told me I can pick up my order as it is ready- but i had paid for delivery! Now instead of trying to make things right- they’re making me wait an additional 5 days for delivery that I paid for. If i had not called in today, my order would’ve been sitting there for another week! And it wasn’t a large order or anything- but just a twin mattress. Disappointed with the customer service i received and will think again before purchasing something from this location.Eddie French did an amazing job! We came in for a patio set and ended up buying a mattress. He was very professional, honest, and gave us a great deal. Thanks again Eddie!
saba oniani
Jun 28, 2024
High quality furniture and affordable prices. Salesperson Elijah was very helpful!
Mariam Lobjanidze
Jun 28, 2024
Elijah was a very pleasant and helpful.
Lyan Echevarria
Jun 27, 2024
Stephen was very helpful when me and my sister were shopping for a couch!
Edna Smith Hector
Jun 25, 2024
I had the most friendly and professional sales person named Taissa. She was patient and showed my husband and I the type of sofa we were looking for. It was a pleasure doing business with her.
Caroline Webster
Jun 24, 2024
Nisha was amazing. She helped us pick out all the furniture we needed for our new home. We would absolutely recommend any of our family or friends to come here and specifically work with her! Thank you Nisha!
shadowmetroid18
Jun 24, 2024
Super helpful and easy to get in and out with what we wanted. Thank you Stephen and Rashadeen!
Tracy Sydnor
Jun 24, 2024
Eddy french.He was a great salesman very nice and helpful love talking with him,keep up Eddy you are amazing!!I love shopping at Ashley OutletYou all rock!!!!
Ronald miller
Jun 22, 2024
Stephen is very friendly ant great service
Joshua Burns
Jun 22, 2024
Taissa was a great help nice place!
Ryan Johnson
Jun 22, 2024
Eddie French will give you the best bang for your buck and was just an overall likeable guy. Great businessman mindset while not being pushy like your expected furniture salesman to get the deal done!
Jessica Estrada
Jun 22, 2024
Eddie French is definitely your guy. He was so personable. He was thorough in making sure we understood the financing options and clarified all the questions we had throughout the process, and made it enjoyable.
Kirsten
Jun 21, 2024
Elijah was incredibly helpful and very knowledgeable! I had a great experience!
Danielle Smith
Jun 20, 2024
D'Angelo was helpful on our search for a new recliner! Would highly recommend him!
David MacDonald
Jun 20, 2024
Deangelo was amazing and helpful!!!
ALEX M
Jun 19, 2024
Good furniture selection to choose from. Professional associates who understand how to respond to customer needs. Enjoyable shopping experience.
Cheryl Young
Jun 19, 2024
I visited this location and had an awesome experience. I was greeted by Deangelo as soon as I stepped into the store and he assisted me the whole time I was there. He was pleasant to work with and made my purchase process extremely easy. I will definitely visit this location again and advise you to do the same for any of your future furniture purchases.
Daniel Lopez
Jun 19, 2024
Taissa has been a great sale woman and you guys should ask for her when you come to the store.
Alexius Cole
Jun 18, 2024
Mr. Eddie is a phenomenal Manager, he was very helpful!
Barbara Creed
Jun 17, 2024
Salesman Eddie French was very kind and helpful but not “pushy.” We found what we were looking for.
Kiana Carr
Jun 16, 2024
Elijah was great to work with. He gave me space to search their inventory and quickly answered all of my questions. Great experience
Jennifer Van Renterghem
Jun 16, 2024
Eddie was amazing. I was looking for a very specific type of dining table that I hadn't been able to find anywhere else and he came up with 2 great options for me.
Clifton Bailey
Jun 15, 2024
Eddie French was outstanding sales rep. Very knowledgeable and helpful. Thanks for the help with our purchase Eddie.
Management LLC JD Amber
Jun 12, 2024
Eddie French was great during our visit at the Ashley Furniture Outlet. Highly recommend him.
Krista Lucas
Jun 12, 2024
Eddie French was SO helpful, friendly, knowledgeable and personable! I went into the store with a set budget and he helped me find exactly what I wanted and needed! Highly recommend!
Adriana Garnica
Jun 11, 2024
Really cool they have the BEST recliners at the BEST prices. Dawood helped us a lot and was very knowledgeable.
Brian Washington
Jun 09, 2024
Did not expect to purchase was just looking. They just happened to have what we were looking for. Our salesman was awesome and took good care of us. Will be sure to return, just to look!
Marques Johnson
Jun 09, 2024
Great experience and customer service at Ashley Furniture outlet with Eddie French! He pointed us to exactly what we were looking for and set us up with the best deal possible! Recommend Eddie for anyone in the market for Ashley furniture!
Aaron Madero
Jun 09, 2024
Neil did a great job! We found a great couch. He was very informative but also let us shop around and was not crazy pushy. He helped us out with our warranty and answered our questions. 10/10 and would buy with him again.
Chris Perry
Jun 08, 2024
My exeprience was awesome, quick and to the point, Deangelo was super friendly and to the point, helped me out by searching up 3 different living room sets, and got me one that I can pick up in just a few days, my experience with Deangelo was seamless and easy and it’s always nice to work with someone who takes pride in their customers and the extra time to smoke sure they’re satisfied with their purchase when they’re big ones like furniture, and I would absolutely recommend Deangelo to anyone looking to buy some character for their home!
Todjenee Ford
Jun 08, 2024
Me and my partner came in and Elijah immediately approached us with the best customer service, he made us feel welcomed and helped with any and everything we needed. We appreciated the service and will definitely be back in the future. Thanks Elijah!
Amanda Parker
Jun 07, 2024
Elijah is the best of the best I need a recommend him because he’s gonna be the person that’s going to get me and my son‘s furniture so I need to recommend him thank you Elijah. He is more than five stars. I give him like 100 stars 1000 stars
Kibwe Kinchen
Jun 07, 2024
I had a great experience at this store! The staff was very friendly and professional. Deangelo helped me find the items online that I saw in the other Ashley store where I couldn't get any assistance. Items were in stock and available for quick delivery.
mununuri goto
Jun 07, 2024
Great loved it
LaVonnia Gaines
Jun 04, 2024
Eddie French was amazing very pleasant knowledgeable and a pleasure to work with. I will definitely return and tell my family and friends about Eddie French at Ashley's.
Jacob Powell
Jun 03, 2024
Elijah was great in helping us narrow down our choices for a new couch and made the process very easy and understandable.
Elizabeth Sydnor
Jun 03, 2024
Elijah did an excellent job with talk to us about the finance options.
Erika Gray
Jun 02, 2024
Quick and easy transaction. We came in knowing what we’d like to purchase, but had a few questions. Eddie French was quick to gather the information we needed, demonstrated his expertise, and handled our transaction with efficiency and professionalism. Thank you!
Julie Abate (Julie A)
Jun 01, 2024
Eddie F was very helpful! Greeted us, let us shop, checked in for questions, then was ready for our order. Super friendly and a wide selection in the story
Medalit Jara
Jun 01, 2024
Stephen Did a great job very helpfull
Daniel Trejos
Jun 01, 2024
Stephen did a great job. Very helpful and patience.
Tisha Burroughs
Jun 01, 2024
We had a very positive experience shopping for a mattress. Dawood helped us out, they made the process super easy. So excited to get our new mattress delivered!
Latisha Mackey
May 31, 2024
I had a great experience purchasing my new bed and mattress today. I worked with this young gentleman named Elijah and he was extremely helpful. He walked around and helped me find the mattress that was the most comfortable to sleep on. If you’re in the business of buying furniture Elijah is the man to see.
kim Niel
May 31, 2024
Great salesman very knowledgeable, thank you for your help!!
Rachel Johnson
May 28, 2024
Deangelo was very knowledgeable of the sales and didn’t not pressure me to buy anything! I will be visiting this store again!!
Rose Griffith
May 27, 2024
Eddie French did an amazing job. He greeted us and let us roam the floor hassle free. When we needed his assistance he was very informative and helpful with our selection.
Lynn Pierson
May 27, 2024
Eddie was super helpful and not pushy which I value more than anything. He went through all the finance options with us and went out of his way to get us the best plan possible for us. If you are at Ashley’s in Southpoint ask for Eddie!
Toni TenHoeve
May 27, 2024
Eddie was great!! He is so easy to work with and I will definitely be back!
Shirlene TenHoeve
May 27, 2024
Eddie French was absolutely amazing! He helped us pick the best furniture for our home without making us feel rushed or pressured. Highly recommend!
Taylor Riggs
May 27, 2024
taissa was very helpful & patient. helped us find a perfect 3 piece set!
Carl Farris
May 27, 2024
I just bought a new living room set and Dawood has been awesome.
Scott Martin
May 26, 2024
Eddie is a true professional. He showed us exactly what we were looking for and gave us the time to make decisions for ourselves. Definitely happy with him and everything he helped us find!
Rochelle Novak
May 26, 2024
Eddie F. was fantastic! Very friendly, approachable and knowledgeable about all policies and procedures--made us feel really at ease and was patient with our questions! We loved having him as our representative and we love the furniture selection!! Great experience!
Rita Ramalho
May 26, 2024
Elijah was extremely professional, courteous and friendly. He made our shopping experience a pleasure.
Victoria Capllonch
May 26, 2024
Eddie French was extremely helpful in the purchase of my new furniture! He was friendly and created an inviting experience !
Jill Archer
May 26, 2024
Neil was amazing!! He was very attentive and took care of us very well. We really appreciated his sale style. We will be back for other room we need furnished. Jill
Real 5times
May 25, 2024
Eddie did a great job helping us choose our new mattress for our new!! Thanks so much again!
Michael & Lisa McAuliffe
May 25, 2024
Great place to go, so much to choose from. Elijah was so helpful as well as the other staff the few times we’ve been in there looking for outdoor furniture as well as indoor. Great selection, just as you’d expect from Ashley!
Cheyanne Fletcher
May 25, 2024
We have purchased from Ashley twice since moving to the FXBG area. We had the pleasure of working with Eddie both times. He's quick, honest, knowledgeable, confident in the product he's selling and easy to work with.
Kharla Lightfoot
May 25, 2024
Always have a great Experience at this location. Stephen is always pleasant and is full of information. Appreciate all the staff here.
William Brown
May 24, 2024
Elijah and Neil both helped us throughout the store. We had a great experience. They really helped out everywhere in the store prices discounts deliveries all around knowledge both knew everything in the store that we needed and where we needed to get it and when it was in stock and when it was gonna be delivered you can sure count on both of them great service
Catherine G
May 24, 2024
Neil was great I helping our son get a dresser
Robert Gunia
May 24, 2024
Neil was an amazing help!!
Irish Gara
May 24, 2024
Stephen was great and Neil did an amazing job in taking care of me and did a wonderful job making sure everything was taken care of, very great attention to detail!
Marie Liller
May 24, 2024
Neil was fantastic! I would come back because of his him.
Anna Davis
May 23, 2024
Elijah & his boss Neil were super friendly & helpful. I came in to buy a new mattress and dresser - Elijah offered assistance from the jump, but was never pushy. He was funny, and did his best to get both sales - in which he did! Neil also offered free mattress toppers. This was my first experience at this location but I would come back for any future purchases as well as recommend them to others!
Heather Coleman
May 22, 2024
Taissa was awesome super patient and helpful! She made the experience great while buying for our new home!
Kelli Wilson
May 21, 2024
Sales manager was extremely helpful, was very patient and answered all my questions. Will definitely be back and will ask for him next time as well. Great experience!!
Mackenzy Dyer
May 20, 2024
Stephen and Elijah were fantastic! They answered all of my questions and were very attentive and accommodating. Will be coming back to but from them!
Tyler Nimon
May 20, 2024
Taissa was great and a lot of help!
Tariq Aldamen
May 19, 2024
I visited Ashley Outlet with high expectations, and both Mr. Dawood and Mr. French exceeded them by going above and beyond. They accommodated my busy schedule for delivery and provided exceptional service throughout the entire process. Their professionalism and dedication ensured a seamless experience, and I am incredibly grateful for their efforts.
Andrew Johnson
May 19, 2024
Absolute pleasure shopping here - Neil was an extraordinarily helpful, professional, and informative salesman. Recommended and would shop here again in the future.
Diana Trinidad
May 19, 2024
Neil immediately helped us right when we walked in. We are very happy with our purchases here
David Hart
May 19, 2024
Went to Ashley Outlet at Cosners Corner for new living room furniture. They had so many great quality selections. We settled on a new set. Daewood helped us from start to finish. He was amazing! I would recommend Ashley Outlet to anyone.
Amy Emberton
May 19, 2024
Daewood was anazing from start to finish!! He was very knowledgeable. We were looking for new living room furniture. We finally settled on a new set. The process was easy from start to finish. Thank you Ashley Outlet!!
daniel ellis
May 18, 2024
I’ll tell you my wife and I walked in just to look and we even told eachother not to talk to any salespeople. Deangelo came up to us and respected that we were just looking and not planning on buying. Well Deangelo was great and we wound up walking out with a 3 piece couch, swivel chair and a kitchen table and left very happy.
Candace Swain
May 18, 2024
Eddie French did an amazing job helping me out! He was honest, friendly, and extra patient with me. I couldn’t have asked for a better experience!
Amy Young
May 18, 2024
Neil was wonderful to work with!
Angela Pierce
May 18, 2024
Eddie French was excellent. Very personable.
P Dillon
May 18, 2024
Excellent experience. If you’re in the market for ANY furniture, come to Ashley Outlet in Fredericksburg, VA and ask for Fast Eddie French. He will hook you up with anything you need. He listened to what we wanted, and gave us just that. Great experience! Thanks Ashley and Fast Eddie!!
jeanie oppy
May 18, 2024
Fast Eddie French was amazing. We went in looking for one thing and left with a whole living room suite and bedroom suite. He took the time to pay attention to our likes and dislikes and showed us some great pieces to choose from.If you go into Ashley Outlet in Fredricksburg, ask for Fast Eddie!
Westley Tuck
May 15, 2024
Elijah was very helpful and informative from beginning to end of our shopping experience. He checked on us several times and was skilled at allowing us the space to make our decisions, while also making himself available at appropriate times. He was a great help. We look forward to working with Elijah again in the future. Great Job!!!!
Linda Wood
May 14, 2024
Purchased my living room furniture with Elijah at Ashley Outlet in Fredericksburg. The experience was pleasant and the transaction went smoothly. Love the 0% interest for 24month financing available. I even received $75 off.
Tiffany Scaggs
May 12, 2024
Joshua and Neil were super helpful. They helped me decide on a sectional and made the process super easy. I highly recommend this Ashley location
Madison Williams
May 12, 2024
Our experience was great!! Taissa was super nice and helped my fiance and I find and purchase a new sofa!
Cris Hairston
May 12, 2024
Upon entering the store Josh greeted me right away! He assisted me in assembling my entire house. His knowledge of each product and honest opinion made me feel comfortable. Neil assisted with the mattress, and honestly, he was super professional and spot on as well. Josh and Neil made my experience so easy that I am now a loyal customer for life! Both gentlemen are a 5 in my book. Excellent JOB!
KT Cross
May 11, 2024
Second time working with Eddie. Great salesman. Easy process. No hard sales. Pleasure to work with.
Jo
May 11, 2024
I came here looking for a few pieces of furniture to finish my move. I hate shopping in-person but Josh and Neil made the experience smooth and answered all of my questions. I will be back again! Thank you
Ben Broyles
May 10, 2024
Neil Deangelo and most importantly Olivia were extremely helpful in my purchase of a new mattress. Was able to negotiate a good price and move forward in the process quickly. Will definitely return to buy more furniture in the future.
Chelsea Brooks
May 05, 2024
We’ve been to the Ashely outlet multiple times trying to figure out what we really wanted.Eddie was very knowledgeable and helpful. We were finally able to get our furniture set. Hopefully we have a smooth pickup!
Glenie KV
May 05, 2024
Elijah was very professional and friendly, describe the items in details. If you visit the store ask for Elijah. The only reason I didn’t give a 5 was because of the manager.
Amanda
May 05, 2024
I had a wonderful experience today in Ashley ! Eddie French was attentive, patient and worked with me until I was completely satisfied. He never seemed aggravated with my many questions and was all around a pleasure to work with.
SOVA FISHING
May 05, 2024
Neal was fantastic. Helped us find a recliner. Fully went over all the details. We are looking forward to our new recliner. Thanks Neal.
natasha deyo
May 03, 2024
My salesman Joshua and Store Mgr Neil are theee GREATEST EVERRRR. I was able to get qualified for beds, mattresses, and adjustable base for myself and my son. I definitely will be returning for Living Room Furniture.
Johana Aviles
May 03, 2024
Had amazing customer service from Deangelo was very attentive and helpful. I was able to locate a set to take home same day & this was exactly what I needed. Extremely grateful for everyone’s help.
Tremayne Terry
Apr 30, 2024
Elijah provided excellent customer service. We found just the item we were looking for!
Chris Behling
Apr 29, 2024
Easy buying experience, and Taissa was very helpful!!!
kayla faber
Apr 28, 2024
Joshua helped us out and it was easy and quick
Meliana
Apr 27, 2024
Neil was great
LINDA FARRIS
Apr 26, 2024
Josh was very professional and knowledgeable.
Larissa Parks
Apr 24, 2024
Sales Rep Elijah was delightful. Very friendly and knowledgeable. A+ experience. Happy with my purchase. 🤩
Ashley Van Arsdale
Apr 22, 2024
Eddie French was absolutely amazing! So friendly and very knowledgeable. He made the process stress free! I would highly recommend if you’re looking to purchase furniture come see Eddie at the Ashley Outlet in Fredericksburg Virginia!!!!!
Katie Howard
Apr 21, 2024
Eddie and Elijah were both very helpful and made buying our new chest easy. Both were very nice, would recommend to friends and family!!
Kelsea Brooks
Apr 21, 2024
Elijah was great! He was transparent about the process and we were satisfied with our purchase and experience today.
Verlyn Tarlton
Apr 21, 2024
Good experience with Neil. Got what we came for.
Amanda A
Apr 21, 2024
Joshua and Stephen were both very helpful and polite. We found exactly what we were looking for.
Kendall Seymour
Apr 21, 2024
Josh was an amazing person! Helped us figure out exactly what we wanted. We appreciate all the help!
Sierra Gunsallus
Apr 20, 2024
Joshua was very helpful and informational when it came to the questions I had. So glad we came in, and we’re super excited to bring home our new couch! Thank you so much for everything!
Derrick E
Apr 17, 2024
Eddie is absolutely amazing. Awesome energy and easy to talk to. Came in with the intent to buy two recliners and left with that plus a sectional! Gave me an incredible deal that couldn’t be passed up!
Velynn S
Apr 17, 2024
Eddie French did a wonderful job helping pick out the perfect mattress from my guest room. Thank you Eddie!
Jenn Uber
Apr 17, 2024
Eddie F. did a Fantastic job! He was Super helpful and very knowledgeable about the products. He also did not pressure us into buying anything, which would have been a deal breaker for me. Eddie worked his "magic" to get our bedroom set delivered ASAP, which was clutch for our situation. Prices were decent too.
Savitar “Savitar” Savitar
Apr 17, 2024
Eddie was a great salesman. He took his time and showed us a great bedroom set that matched our needs.
Nana Kweku
Apr 17, 2024
Eddie French offered us a top notch service
Emma Oware
Apr 17, 2024
Eddie French was great!!!!
ANTHONY COUNCIL
Apr 16, 2024
Taissa was fantastic and so knowledgeable. She'll make sure you get the best price possible!
Felicia Robertson
Apr 14, 2024
Taissa was very patient and kind. I think really needed to make a decision and she was invaluable. Much appreciated and I am happy with my purchase.
Ricky Moore
Apr 14, 2024
Eddie and Dawood were very helpful and made the purchasing of our furniture an easy, quick experience.
Russ D.
Apr 14, 2024
Eligiah was awesome. He provided the help and support I needed in making a decision on a new loveseat! Great job by him!
Marisa Yellin
Apr 13, 2024
Josh was great! Neil was also very helpful. Very happy with our experience.
Dan is Here
Apr 13, 2024
Came here to shop for a bed frame and came out with more then anticipated. Staff here is fantastic and Friendly! Highly recommend shopping here for furniture.
Ben Jacobsen
Apr 13, 2024
Stephen and Josh were amazing salesmen and helped us perfectly find what we were looking for.
Jeff N
Apr 12, 2024
Josh and Rooster and Rachel are an outstanding team! No high pressure anything, and was a very good time overall for us. Took us 90 minutes from start to finish including us poking around looking at things.
Jarvis Jackson
Apr 12, 2024
I am writing my review just for Rachel. I personally know she saved our transaction and she is literally amazing . That's all.
Jessica Jackson
Apr 12, 2024
I cake to visit and I left with a big 0urchase because Rachel helped me out so much. I appreciate her and I appreciate Ashley's for hiring her .she deserves a raise. She was able to do all my transactions in record time and fix her employees mistakes.
Jay Jackson
Apr 12, 2024
Rachel is literally the heart and soul of this location. She is an amazing customer service worker and Ashley's is lucky to have her
Bob Howard
Apr 11, 2024
Neil and Jen today were fantastic in both customer service and pricing while dealing with an indecisive customer...many thanks and appluads to both!! And many thanks 😊
Patricia Porta
Apr 10, 2024
Elijah was a very welcoming and professional with our furniture purchase.
Jamie McKee
Apr 08, 2024
N-E-I-L was very helpful! We were in looking for a chair and ended up with a couch! He was able to keep us in our price range and get us something that exceeded our expectations!
Kay McKee
Apr 08, 2024
Neil was great! He was not pushy with me, let me ask questions and when I walked away he let me. I ended up walking back and he was kind and patient while I crunched numbers. His great sense of humor was much appreciated. He did all that while training a new person. Thank you Neil.
Joanne Verdin
Apr 08, 2024
Josh and Neil were awesome and so easy to work with.
Florenda McGee
Apr 07, 2024
We could not say thank you enough to Neil and Josh for their help today! We furnished most of our home at a GREAT price. Josh answered every question and Neil made the magic happen! They were also incredibly kind, accommodating, and patient with our little ones! Thanks Neil and Josh!
Bill lang
Apr 07, 2024
Jolie was the greatest
Brandon Ogden
Apr 07, 2024
Great Taissa!!! 5 stars
Nia Jackson
Apr 07, 2024
Taissa, Helped us find the perfect bed for our son! She was so nice and listened to exactly what we wanted and needed for our furniture purchase.
Tammy Rison
Apr 07, 2024
We love Eddie at the Ashley’s in Fredericksburg at Masaponnax. We always deal with him so glad he is back at this location. Definitely out number 1 sales person
Rodney Daniels
Apr 07, 2024
Excellent service from Josh! Ery attentive!
Jesus Torres
Apr 06, 2024
Nice place, transparent service. Joshua great guy!! Thank you!!
Karl Weekes
Apr 04, 2024
Neil and Stephen were very helpful in providing us with our furniture purchase and made the process super easy.
Nancy Weekes
Apr 04, 2024
Neil, Stephen were great!
Kyleen MacDonald
Apr 03, 2024
Mr. Eddie French at Ashley was extremely helpful helping us find our new couch. He was so patient with us as I was indecisive and asked a dozen questions.
Mark MacDonald
Apr 03, 2024
Eddie French helped us and the service was awesome! Great guy with a great attitude.
Nicole Thrower
Apr 03, 2024
Customer service is unmatched at the Ashley Outlet at 9721 Patriot Highway in Fredericksburg. Upon walking into the store my husband and I were greeted warmly. I told the rep that we were specifically looking for dining room furniture. He directed us in that direction. After a few minutes of browsing, the manager introduced himself to us and asked if we were looking for anything in particular. We replied “No” that we wanted to see what they had and go from there. He understood and gave us time and space to look by ourselves. As most of us know shopping can be an overwhelming experience. We found two sets that we liked that fit our budget and our dining spaces. The manager even complimented us on our choices. Look no further than Ashley’s Outlet Furniture in Fredericksburg for all your furniture needs.
Evelyn Cortes
Mar 30, 2024
Taissa was very helpful in having us get what we needed.
C. Lynn Lenahan
Mar 27, 2024
Great experience with Ashley Outlet today. Eddie was awesome to work with. Very patient and up beat. Haven’t made the purchase yet…24 mo financing with zero down. Delivery this week we hope. If you’re looking…go see Eddie in Cosners Corner.
Amanda B.
Mar 27, 2024
I bought my sectional here and Taissa was really great. She helped me with everything and didn't push me to buy on the spot which is greatly appreciated. And she did great with helping me get a good deal.
Jenifer Duran
Mar 26, 2024
Elijah was very helpful and kind with us.
Norma Cerritos
Mar 26, 2024
Elijah
Lisa Holloway
Mar 26, 2024
Josh and Eddie made furniture shopping a wonderful experience. Highly recommend!
Melissa Holloway
Mar 26, 2024
I had the most amazing experience at Ashley Furniture with Eddie and Josh. Josh welcomed my mom and I in and helped us find a beautiful couch. Then Eddie helped us with a bedroom set and a new mattress. I am very happy with my experience :)
Krystal Vaquerano
Mar 25, 2024
We came to the Ashley Furniture Outlet in Fredricksburg and were greeted by the Manager Eddie French who was so helpful in helping us order 2 sleeper sofas and a love seat. He answered all our questions and ensured us we could get a later delivery. We are super thankful for all his help.
Arlisa Jefferson
Mar 24, 2024
Joshua served us with purchasing furniture.. he was so patient and sweet. He was knowledgeable and found me the best deal. Ask for Joshua when you come in you won’t regret it.Thanks Joshua
kasine conway
Mar 24, 2024
Josh and Deangelo were great throughout the whole process!
jean brown
Mar 24, 2024
Joshua helped me locate a specific kind of bedroom chest. He was very professional and answered all our questions.
Kurt Weisel
Mar 24, 2024
Neil and Stephen were informative, kind and I didn't feel hounded. They were supportive and informative if I had questions. Please check them out 🤙
Tj Boykin
Mar 23, 2024
Absolute amazing experience. Stephen and Eddie provided excellent customer service!
William Schwarz
Mar 23, 2024
We have now come to see Neil twice here, he has been nothing but helpful (even though we cheated and went to regency)(sorry Neil). In all seriousness he is extremely helpful and great to deal with. If you need anything furniture related come see him.
Ecobat Properties LLC
Mar 23, 2024
Neil was very professional and knowlegeable!
Charter Schedule
Mar 23, 2024
Deangelo was great. Professional and courteous. Nice doing business with him
Darvl Sawyer
Mar 22, 2024
I was working with Ms. Rachael.. She helped me find the perfect set of bunk beds for my granddaughters. Excellent!!
Lucas Shartzer
Mar 20, 2024
Taissa at the Spotsylvania location was very patient and helpful through the purchase of our new couches
justin busch
Mar 19, 2024
Stephen and Rachel were amazing and very respectable.
Robertho Palomino
Mar 17, 2024
Thank you so much Eddie. You're the best of the best, no doubt.
Treava Ruff
Mar 17, 2024
Stephen was very helpful & friendly. We were in & out very quickly with great customer service.
Vanessa Lovos
Mar 17, 2024
Great service and super friendly guy highly recommend Eddie French at the cosners corner location 👍🏻👍🏻👍🏻
Ariadna Villarreal
Mar 17, 2024
Neal was absolutely amazing from the moment we walked in he was so welcoming and he was so patient and kind . He was absolutely knowledgeable and very professional during the whole process. He took the time to answer any questions or concerns we had in details.He made us feel comfortable and confident we were making a great purchase. He went into extreme detail on all the paperwork and again he was very patient even with our young daughter whose was getting a little impatient. He was even such a great gentleman to help us with our items as we walked out the store. We are absolutely content with our visit today and because of Neil and Nick we will definitely be coming back for future purchases. They have made this experience like no other. I will highly recommend this store and must ask for these two gentlemen!Neil we want to thank you personally for everything! There is not enough words to express gratitude for on how amazing you made this experience for us on helping us with our purchase today. Nick we thank you as well for your patience and answering all our questions and concerns.PS: these two have the best hair styles!!!!!
Cherron Holmes
Mar 16, 2024
Eddie French did a great job with helping me with my purchases. He was very patient with me and I didn’t feel pressured. Please ask for him when you stop in to Ashley Furniture Outlet in Fredericksburg, VA.
Keith Primeau
Mar 16, 2024
Stephen, Elijah, and Tonya were amazing
S. Nichole Bell
Mar 16, 2024
Eddie French was awesome! Very informative, patient, and knowledgeable!!!!! Will be a repeat customer 😊
Jonathan Apperson
Mar 16, 2024
Thank you Taissa and Nick for your incredible service. We will be returning in the future.
Lisa Weaver
Mar 16, 2024
Neil was great and very helpful during the furniture buying process. He answered all of my questions and took the time to explain how everything works. Great experience!
Jeff O’Neill
Mar 15, 2024
Neil was fantastic and a great help throughout this purchase process.
Silvana Gatica Pereira
Mar 14, 2024
Amazing store. Great variety great prices. Bought a couch in 30 minutes. Neil, one of the managers, was the most pleasant salesperson. Answered every question and didn’t hound me around the store. Would recommend!
Brenda raupp
Mar 14, 2024
Neil was extremely friendly , had all the answers to my questions. Helped me pick my sectional and explained the protection policy to me made sure I understood how it works . Very happy with my service.
Chandra McCray
Mar 13, 2024
This was my first time at the Outlet. Everyone was super friendly, but Stephen stood out right away. He was extremely attentive to my questions and was helpful in finding me options for what I am shopping for. I highly recommend visiting this location for furniture options for your home.
Dan Mac
Mar 13, 2024
My wife and I had a great experience at Ashley Furniture Outlet through the expertise and friendly customer service of Mr. Eddie French. He put in the time for us to look at some living furniture as well as pick out a new bedroom set and mattress. He was very nice to our energetic littles too. Eddie and his crew were not pushy to make a sale, but informed us of the options available to us, and were very patient in staying a little after closing to help us finalize the transaction. Would happily do business again.
Kevin Drew
Mar 12, 2024
I went into Ashley Outlet at Southpoint.I was looking to replace a mattress for my grandson.I worked with Eddie French, who gave me a textbook presentation on all the different mattresses.Eddie was very knowledgeable on every mattress.I highly recommend you going to Ashley outlet, and have Eddie help you.I bought a great mattress at an unbelievable price.I believe in buying local.Kevin
Nicholas Coe
Mar 12, 2024
Elijah helped us through the whole process of purchasing a sectional. He was honest but more importantly just seemed genuine and not pushy. He checked on us throughout our shopping experience periodically. Great job!
Sherry Bailey
Mar 12, 2024
Elijah was so kind and accommodating
Vicki Ballowe
Mar 11, 2024
Always have friendly and professional service when I shop here. My most recent salesman was Eddie French. He was courteous, helpful, and a pleasure to work with.
Amber Price
Mar 10, 2024
We had an amazing experience coming to the Ashley outlet in Massaponax. Stephen and Eddie helped us out. They were very friendly and helpful. They are amazing at their jobs. Thanks again!!!!
Chris Saunders
Mar 10, 2024
Both the manager Eddie and Sales person Steven were really professional and really know their knowledge on furniture. Eddie is definitely a professional when it comes to displaying the details on pillows, mattresses and even more. Will definitely be returning to this location
Sean May
Mar 09, 2024
Elijah was super helpful and informative. We were looking at dining sets, and he made sure to show us the various configurations to suit our needs and taste.
Joshua Sledge
Mar 09, 2024
Stephen and Tonya made purchasing new living room accent furniture very easy and convenient. Neil was also a big help on trying to find an accent piece that had very specific measurements and style choice. Thank you all again for your help!
Anastasia Card
Mar 09, 2024
Had an amazing experience today with Joshua and Neil who were the dynamic duo. We purchased multiple pieces including a rug off the floor. They bent over backwards and made sure we were completely satisfied. A+ . Thank you!
Katie Philippsen
Mar 08, 2024
Josh was extremely helpful and got us the bedroom set we needed! Highly recommend!
Stephanie Clark
Mar 08, 2024
Absolutely positively completely outstanding DeAngelo.... Not the singer but your outstanding salesman. Your entire checkout staff Rachel was on point too. Thank you for the amazing experience. I'll be back!!!!
Wanda DeMar
Mar 08, 2024
Neil was attentive to our needs and concerns. Great personality, great service! We will come back and ask for Neil!
Patricia Sidam
Mar 08, 2024
D'Angelo was a pleasure to work with. He was friendly and really worked with us to get the best deal.
Jasmine Lindsay
Mar 08, 2024
Neal was a great sales person, he helped me with all my furniture needs today. I can’t wait to be able to sleep comfortably now.
Nicole Bledsoe
Mar 06, 2024
Excellent service from Elijah
Sofia Nunura
Mar 06, 2024
Very nice, Stephen and Eddy and nice
Brittany Da Silva
Mar 04, 2024
Had a great experience here. DeAngelo was very patient with us while trying to pick out our couch. He was very helpful along the way as well! Definitely recommend him and this place!
Sarah
Mar 04, 2024
Great prices, big selections, and helpful staff! Elijah was very helpful and welcoming! Thanks!
Jasmine Graves
Mar 03, 2024
Neil and Nick were absolutely amazing! Super helpful & provided great customer service. Highly recommend Ashley’s outlet in Fredericksburg just because of all of their help!
Malia Meadows
Mar 03, 2024
Neil was the most helpful we have had out of any local stores we have shopped in recently. He listened to our needs and guided us effortlessly through our purchases. Highly recommend seeking him out at the Spotsy Ashley Outlet!!
Bryan Meadows
Mar 03, 2024
Neil provided excellent service and is a pleasure to work with. We had a great sales experience. If you are in need of furniture you want to contact Neil. Great service and a great deal.
Jamie Nash
Mar 03, 2024
Neil was AMAZING! His customer service was outstanding!! He took his time to make sure he answered ALL of our questions. I felt comfortable with our purchase! Neil went over special features, and really created the ultimate experience for us. We will definitely be coming back and working with him in the future for ALL of our purchases.
Timothy Nash
Mar 03, 2024
Neil was great. He guided us to exactly thru where we needed to be and made us more than comfortable enough to commit to not only one but multiple items to add to our home. Can’t thank Neil enough for not just my experience in the store but also my wife’s experience. It is her that you need to convince and his knowledge into the products made her at ease and she thoroughly loved the overall experience. Thanks again Neil!!
mandy spivey
Mar 02, 2024
Stephen really help full
Elisa Sauceda
Mar 02, 2024
Great experience. Eddie was very help in choosing a sofa set for my living room. When you come to Ashley look for Eddie.
Janelle Davis
Mar 01, 2024
What a great experience. Found everything we needed quickly. Neil and Harvey and Jolie were helpful and freaking awesome!!! Would definitely buy more from them!!
Melisa Cruz
Feb 29, 2024
Eddie French helped us and he was the most genuine person! He explained everything thoroughly and definitely did not put any pressure on us. I advise anyone that comes to shop here to look for him to help you.
Jeanette Vandevander
Feb 28, 2024
Taissa, was very friendly and answered all our questions.
MelindaP Tester
Feb 28, 2024
Great experience with Stephen & Steve. Found what I was looking for quickly. Professional and friendly.Thank you!
Serville Brewington
Feb 27, 2024
I went to the Ashley Homestore Outlet in Fredericksburg on 2/16 and received a massive amount of help help Taylor. She was so welcoming and professional. I needed a lot of furniture and didn't know where I wanted to start. Taylor walked me around the store several times and took note of each of the couches I liked.Fast forward 2 days, I came back to my husband and the list Taylor made and was greeted by Deangelo (Taylor was not working that day). Once again, Deangelo gave us space to explore, checked in on us, and answered every question we had professionally and respectfully. All in all we were able to find furniture we really like and can't wait to receive. Thank you so much for your patience and assistance Taylor and Deanglo. It was completely appreciated.
melissa eadie
Feb 27, 2024
Eddie French was incredibly helpful at the Ashley outlet - had answers to all my questions and really helped guide me on making the right decisions!
Prentiss Wingfield
Feb 26, 2024
Eddie French was wonderful
Lelia W
Feb 26, 2024
Eddie French was very helpful and friendly. He above and beyond to help me purchase what I wanted. Great customer service.
kelly curtis
Feb 26, 2024
Joshua took excellent care of us!! Neil was great backup! Really enjoyed the experience!!
Todd Curtis
Feb 26, 2024
Josh and Neil helped us find exactly what we were looking for! Great job!! Thank you guys
Taylor Cannon
Feb 25, 2024
Eddie was amazing ! He was so helpful, very knowledgeable, and all around a HUGE help. I’ll definitely be coming back
Tanya Davis
Feb 25, 2024
We just purchased a new couch from Ashley's Outlet. We were helped by Eddie French. He did an amazing job. Eddie allowed us to look around before purchasing our couch.
Christina Welch
Feb 25, 2024
Elijah was so patient (espically with my two tiny humans) and kind! This was his first week and you couldn't even tell with how professional he was! He had the perfect balance of letting us look around and checking on us. We never felt pressured to buy and never felt rushed.
Zachary Machuga
Feb 24, 2024
Sarah was very helpful! I had very specific measurements what would be able to fit in my place, and I found exactly what I was looking for — down to the inch. And also very comfortable too!!!
Mary Milby
Feb 24, 2024
I was looking for a sectional & bedroom set. Elijah was so patient and worked with me for over 2 hours. Neil went out of his way to help too. I am very happy with my experience at Ashley & will recommend.
Jessica Daniels
Feb 24, 2024
Eddie French helped us today and was great!
Heather Breslin
Feb 24, 2024
Worked with Nick and he was amazing. Made our experience easy..
Katelyn Woolf
Feb 24, 2024
Neil and Jolie are the BEST!!Thank you for letting us come back even after some issues from before lol
Josh Woolf
Feb 24, 2024
Jolie was amazing great customer service and was patient with us. Loved herNeil was great as well wonderful people to work with
stasha marchese
Feb 24, 2024
Tonya and Sarah are amazing. If you need or want furniture go see them. AMAZING
Laura Herndon
Feb 24, 2024
Nick and Sarah were great helping us pick out a new mattress! Very helpful and patient.
Lindsey Cashin
Feb 22, 2024
DeAngelo and Neil were super helpful today in helping me find a dining set! We will definitely be back!
Adam Galazka
Feb 22, 2024
Excellent customer service especially D'Angelo. Please find him for future purchases. A lot of great choices for every room.
Devin Abdool
Feb 20, 2024
Neil was awesome very helpful and knowledgeable. Took good care of us. Came back and got the couch because of him.
Marrowae
Feb 19, 2024
Steve was a great help! Go caps!
Walter Layton
Feb 19, 2024
Taissa was a wonderful help from start to finish. She was very friendly and attentive. She was able to help with my purchase, answer all my questions, and offer valuable opinions in helping to shape my decision. I highly recommend her for all your furniture needs.
Mike Strain
Feb 19, 2024
Stephen did a great job fulfilling our requirements. Patient, knowledgeable, personable, a great pleasure to work with.
Austin Rowley
Feb 18, 2024
Nick was very helpful and will to help and go beyond to make sure I left the store happy
Michael Siano
Feb 18, 2024
Neil was great
Lyle Kraft
Feb 18, 2024
Sarah and Steven anNeilGreat job by the team
Jessica White
Feb 17, 2024
Stephen was great to work with- very knowledgeable on everything in the store. Gave space for us to look and popped in just enough for us to know he was around and ready to help, but not where you felt uncomfortable or pressured. Great selection of furniture for really good prices.
Cole LaBossiere
Feb 17, 2024
Originally came in here and was treated by the staff and eventually came back and was helped by Nick, who not only walked us through the whole processes and even helped us figure everything out with pricing was all in all a great help! Will come back again 100%
Elizabeth Higdon
Feb 17, 2024
Jolie did an amazing job showing us couches and we were able to find the perfect couch for our family!!
William Wilson
Feb 17, 2024
Tasha was very nice, really approachable, and professional! I would definitely ask for her again when I return!
Brayden Bradley
Feb 17, 2024
Jolie and Josh were SUPER helpful and very informative. Made the experience a lot less stressful. THANK YOU!!
Toni Wheeler
Feb 17, 2024
My husband and I went to Ashley Outlet to look for a new couch & received amazing service. Jolie helped us. She was really knowledgeable & went above and beyond to help us find something we love that works with our space!
Scott Craig
Feb 17, 2024
We worked with Stephen today he was very patient and knowledgeable. It was a great pleasure to work with Stephen we will be back.
Sondra Craig
Feb 17, 2024
Experience was wonderful - super helpful - no pressure and patient with me while I went through multiple displays for the perfect accent chair - Stephen was super sweet and stayed with us for over an hour
Jen Berrios
Feb 17, 2024
Tiassa was a huge help, super friendly, and funny, made shopping fun and will come back to her for our next purchase!!
Chris B
Feb 17, 2024
Taissa did a great job helping my wife find what she needed. She was very friendly, funny, and thorough.
Erin Smith
Feb 17, 2024
Great experience in Ashley furniture.Taissa was great and very helpful!! Definitely recommend her!
Dean Bragg
Feb 17, 2024
Great service from Deangelo. Very helpful and wasn't pushy like many salespeople areNot so great service from the rest of the staff. We signed off on the paper for delivery with our correct address on it only to get a confirmation email confirming delivery for an address not even in our town. We called to get it sorted out and were told we couldn't get a refund for the delivery except in store credit because of an error on their part. And come to find out the only avaliable delivery date for our actuall address was only on Thursdays. Very disappointed in their customer service and refusal to properly correct an error that was on their part
Ms Kea
Feb 15, 2024
Dangelo was very nice and helpful he really helped me find what I was looking for
Athena Greene
Feb 15, 2024
Taylor has excellent customer service and was very helpful, she goes above and beyond!!!🥰
kara allison
Feb 15, 2024
Just purchased from Eddie and he was amazing. So helpful and so knowledgeable. Thank you for making my first furniture purchase so great!
Emma Yowell
Feb 14, 2024
Eddy was very helpful. Helped us figure out just what we wanted!
katrina hanog
Feb 14, 2024
Very helpful and I could tell he genuinely cared about what I wanted.
Stefondrick Pendleton
Feb 13, 2024
Stephen was great with helping me with my purchase
Michelle Monticello
Feb 12, 2024
Great job thank you for helping purchase the mattress
Faith Azzurrini
Feb 11, 2024
Neil was so helpful! He helped us find the perfect coffee table!
Crystal Torbush
Feb 11, 2024
Neil was awesome to work with. Very helpful and friendly.
Robert Torbush
Feb 11, 2024
Neil really helped make our purchase easy!!
De'Cha LaVeau
Feb 11, 2024
Deangelo was absolutely wonderful! Didn’t quite know what I needed but only had an idea. Told him I needed to look around and if I needed help I’d ask. He said, No Problem… but briefly explained the current sales. That helped us decided to get the second item that we planned to wait on. WE WILL BE BACK! Really refreshing to not be pressured and Deangelo was super helpful. Not to mention delivery was free! THANKS DEANGELO!!! He’s a rockstar!
Dominic Azzurrini
Feb 11, 2024
Neil was very helpful. He found us another model that had little to no cosmetic damage
Gina Chew
Feb 10, 2024
Neil was absolutely wonderful. Will use him again!!!
Armandina Castillo
Feb 10, 2024
Taylor was fantastic, she was very helpful with everything. She was very imformative woth the policies and paperwork process.
Moses Castillo
Feb 10, 2024
Taylor was awesome she even gave up her name tag to help us with the use a ruler
Joshua Collar
Feb 10, 2024
We came in a couple weeks ago to look at recliners and the gentleman Stephen was very informative about a specific style chair I was looking at. After searching a couple of other facilities in the area we came back he helped us out again we actually purchased the chair customer service was fantastic and he didn't bug us for anything that we didn't need
Tyler Hicks
Feb 09, 2024
Neil took good care of us highly recommend Neil
Jennifer Markley
Feb 09, 2024
This is my first time buying brand new furniture. It was an amazing experience because of Jolie and Neil!!! Do Not ask for anyone else. Highly recommend them!!!
Jennifer Baez
Feb 09, 2024
Jolie and Neil were absolutely the best people to work with, when it comes to buying furniture for your house. Do not ask for anyone else ever. Yet
Tracia Wilson
Feb 05, 2024
Taylor and Taissa were so great. My daughter and i went in looking for a couch and left with great deal.
Tiffany Wi
Feb 05, 2024
Taissa and Taylor were amazing with helping us choose our new couch. They were both very personable and friendly
M&T Hemi Life
Feb 04, 2024
Stephen was excellent assisting us with knowledge & pricing with the furniture. Very friendly & helpful 10 out of 10 rating, I definitely be coming back because of him‼️
nicole white
Feb 04, 2024
Great service stephen was great
Lars Myers
Feb 04, 2024
Jolie did a fantastic job! Super impressed with the service and her knowledge.
meredith burcher
Feb 03, 2024
Josh and Neil are fabulous! We love buying furniture from here. The staff is attentive always helps us find the best price!
Scott Sinare
Feb 03, 2024
Eddie French!!!!! 7 years ago we bought from him in Central Park. We just stopped in to “Look” and low & behold…..EDDIE FRENCH is standing there. Who knew we were buying a new couch & loveseat? Apparently Eddie did…LOL. WE had a wonderful experience AGAIN. Thank you Eddie and thank you Ashley.
Michael Smith
Feb 02, 2024
Deangelo and Neil were very helpful during the whole process of me getting my furniture for my very first home thank you guys
Tylesha Wright
Feb 02, 2024
deangelo and neil were very pleasant and helpful through the whole process
Jeff Ford
Feb 02, 2024
We had the pleasure of meeting with Neil. He explained everything to us in detail. Went above & beyond to help us. Was very professional.
Zenobia Staley Davis
Jan 30, 2024
Sarah at the Patriot Hwy location in Fredericksburg, VA, was wonderful in assisting me with my purchase. Her patience and thoroughness made for a seamless purchase, and I look forward to coming back the next time I need some furniture.
Logan Crosby
Jan 30, 2024
Great experience! Helpful, funny and informative of all the questions we asked! Thanks Eddie French for the help on our sale!
Kelli L. Williams
Jan 30, 2024
Eddie and Steve were great to work with. Very friendly and informative.
Jonathan Anderson
Jan 30, 2024
Stephen was a great help showing us around and teach us about the furniture.
Nicole Skinner
Jan 28, 2024
Stephen was wonderful, efficient and very knowledgeable. I appreciate how easy he made the whole process. Neil was great as well!
Elizabeth McLeod
Jan 28, 2024
Josh and Neil was totally awesome to deal with! I highly recommend them to anyone. They were polite and respectful and most of all helpful.
David Gray
Jan 28, 2024
Taissa was very professional polite and efficient
Cherelle Brown
Jan 28, 2024
Eddie was so patient with me and got the price down to my liking. He was very nice and great customer service even when my son moved all the signs around in the store.
Dylan
Jan 27, 2024
Neil was extremely helpful. Will be back!!!!
Clarice
Jan 27, 2024
Excellent service! Deangelo was so helpful throughout my experience today! I wasn’t expecting to purchase a Purple mattress but I did and more! So happy to go into an establishment and feel welcomed. I can’t stress enough how great everybody was. They saw me three times today and each time, the best service! Definitely recommend if you’re looking to purchase furniture for your home. They’re here to help and answer all your questions. Thanks guys!
Kacey Toms
Jan 27, 2024
Eddie F was the best sales person we have ever had. Thanks for the service.
Kelly Nigro
Jan 27, 2024
What an amazing team Josh and Neil are. Went in unknowlegable came out very happy and well taken care of. Ending with Rachel what a great experience. Thank you Ashley warehouse for treating us like family.
Eric Krivitsky
Jan 27, 2024
Sara was great!
James Bryson
Jan 27, 2024
Neil was awesome. His patience was truly appreciated as we went back and forth on what we actually wanted.Thanks for the outstanding service!
Katie Chenoweth
Jan 27, 2024
That staff (Joshua and Neil) was super helpful and patient while I went back and forth between multiple sofas. They made my experience as seamless as possible!!
Amy VanDevender
Jan 26, 2024
Excellent customer service! Jolie is very knowledgeable and extremely helpful.
Vera Steward
Jan 26, 2024
Joshua was great , will be back to purchase with him again
gregory norman
Jan 25, 2024
Eddie French was outstanding. He was helpful, knowledgeable, well spoken, professional and funny. He was honest about everything he said and if anything changed he informed us so that we could make a decision. Eddie is very valuable asset to tour company.Thanks for what you do and for what you done!
Jennifer Norman
Jan 25, 2024
Eddie French was awesome very personable.
Louise Bianchini
Jan 24, 2024
Eddie was very friendly and helpful in providing information concerning our purchase of a lift chair recliner.
Falin Beall
Jan 23, 2024
Great customer service and accommodating. Sarah was great!
Karli Brandom
Jan 23, 2024
Tell your janitor to learn how to park. Every time he parks next to me he either scratches my bumper or dings my door.
Sleep 11
Jan 22, 2024
Danglo was super helpful. Made sure we got exactly what we needed. I would come back again!
Abigail Pilz
Jan 22, 2024
Deangelo was very kind and gave us space too look. Not pushy at all and very easy going.
Marquita Coleman
Jan 22, 2024
Had great experience at Ashley outlet in Fredericksburg Va today. I walked in and was greeted by Neil. He was very knowledgeable and understanding on my needs. I have been going to Ashley's furniture store for years. This was the best experience ever. Will definitely back in the future.
Kristen Parsley
Jan 21, 2024
We were greeted by a sales person named Stephen who was friendly but when we were ready to purchase two end tables he gave us a paper to fill out and said he’d be right back. 15 mins later we asked another sales person if they could help us and she informed us that Stephen was helping another customer and she would try to help. It took 45 mins in total for someone to write up and charge our card for the end tables. Stephen never came back to check on us. Sarah, the other sales person who helped was friendly was she and another sales person had too much trouble getting the machine to work to pay for it. Great prices but it felt as if our purchase wasn’t large enough to deserve the full attention of a sales person.
Dawn Napper
Jan 21, 2024
Fabulous furniture at great prices. Joshua and Stephen were very helpful and friendly.
Timothy Hoban
Jan 21, 2024
Great service and very knowledgable salesman. Great prices and great stock.
andre davis
Jan 20, 2024
Tassia, was my sells associate at the outlet very nice not pushy allowed me to shop and pick out what I was looking for. This was my 2nd time at this location and not once to she bug me with phone calls to try and get me back to the store. By her allowing me to make my own decision really helped me in my purchase. No pressure, make sure you ask for Tassia when you come to Ashley outlet.
Patrick K.
Jan 20, 2024
Stephen and Steve were both excellent to work with! They made the process of buying our new dining room set such an easy and fun process! We will certainly be back again for our living room furniture soon!
Lynn Hundley
Jan 20, 2024
Eddie French did a great job and did not pressure any of our purchases!
Jennifer Stovall
Jan 20, 2024
My sales lady Taissa was excellent, friendly, gave me space to shop around without hovering. Ended up getting me the best deal!
brandon Frenk
Jan 18, 2024
Great experience sales associate was very helpful
Katelyn Lumpkin
Jan 17, 2024
Today was great working with Steve and Stephen! I am so excited about my new couch!!!
Jessica Rausch
Jan 17, 2024
I came In to buy a bedroom set for my guest bedroom, and was immediately greeted by Eddie French as well as the manager. Eddie was knowledgeable and was quick to break down numbers and finance options. It was a breeze working with him! If you're in need of furniture I highly recommend the Ashley outlet. Don't forget to ask for Eddie French!
Amber Allison
Jan 17, 2024
Ask for Eddie F. when you go in! He was a lot of help, answered all my questions, and made the buying process super easy and stress free! 10/10 recommend !
Justin Tullock
Jan 16, 2024
This is my third time using Ashley and everytime they are Very professional, gracious, and energetic. Always recommend to anyone looking for furniture or furniture sets.
Jennifer Harper
Jan 15, 2024
Neil was absolutely awesome! Very patient and exceptional in his knowledge of what was available at the store. When we finally decided what we liked best, he did all the paperwork and was able to get us set up for delivery..
carson painter
Jan 15, 2024
It was time for new furniture and we decided to give Ashley’s outlet a go. We were greeted by Eddie (salesman). He was on top of his game, asked us a ton of questions and really got to know our living room just from asking questions! He knew what he was doing and we really appreciate that someone took the time to help us pick our furniture! We will 100 percent be coming back and sending our friends and family his way! Thank you Eddie!
Mr Clouds
Jan 15, 2024
Taissa gave me a great deal and was wonderful! Thank you
Shameka Ward
Jan 15, 2024
Neil was absolutely great.
Samantha Blake
Jan 14, 2024
Neil and DeAngelo were wonderful in the store helping me pick out the perfect couch! They were also very accommodating in answering all my wild questions. I will definitely be back to buy our coffee table next! Thanks so much for the help again!
stacey selman
Jan 14, 2024
Neil and Deangelo in the Fredericksburg location are extremely personable and knowledgeable. Great to work with!!
Ariel Alberti
Jan 14, 2024
Sarah has been very attentive great costumer service!
Chris Jay
Jan 14, 2024
Great experience in working with Mr Eddie French to get the furniture we were looking for. Highly recommend stopping by and seeing Eddie for a great buying experience.
Emily Michael
Jan 14, 2024
Stephen was great! Extremely helpful and knowledgeable without being pushy. An asset to the store.
Kelsey
Jan 14, 2024
Eddie always is a great salesperson and I throughly enjoy my experience at Ashley when he helps us. We got everything we wanted and needed in one trip!
conor nichols
Jan 14, 2024
Eddie was quite informative and got me sleeping better than ever.
Amy Shields
Jan 13, 2024
Wonderful customer service and prices taissa was amazing
Jeffrey
Jan 13, 2024
Thank you Eddie for a great experience and for all your patience. He took the time to help us find something that would work with the measurements we had.
Shane Sonksen
Jan 13, 2024
Very pleasant experience. Eddie was very helpful to us during our time there.
Tocia Johnson
Jan 13, 2024
I would like to recant my original review. I had originally posted the below.Neil was great! The item on the floor was more than online and he honored the online price. He was very patient and transparent and I didn’t feel like I was being sold, neither a customer, rather a friend. Great customer service!Here is why. When they delivered the furniture I noticed that it was the floor model because of the damages I observed from the floor model. I was told by Neil at the time of purchase that they had it in stock in there warehouse.While I was offered the online price, I was told I was purchasing the floor model. It took over a week to resolve and I tried negotiating a lower price because we liked the furniture. After 10+ days we decided to keep the furniture, only to find the furniture was damaged even more under the cushions.We have been long time customers of Ashley, 20+ years and this recent experience has definitely added a sour taste to previous experiences.
Allison Bennett
Jan 13, 2024
Stephen was great! Very helpful at showing us around the store
Joshua Nyarko
Jan 12, 2024
Neil was phenomenal! He was patient with us and didn’t push us just for a sale. We enjoyed working with him and would definitely recommend anyone to come in and work with him too. We will be back!
Sarah Koenig
Jan 10, 2024
Huge thanks to Sarah! Excellent customer service. She was patient and knowledgeable. The ladies up front were great also!
Jay Bomze
Jan 09, 2024
Taissa and Nick were awesome
Malcolm Greene
Jan 09, 2024
Make sure you go buy your sofa from Eddie French at this Ashley Outlet. He good peoples for sure. Best in the business no question.
Jack Ziriax
Jan 07, 2024
Jolie was excellent at helping me find exactly what I need!
Sasha Smith
Jan 07, 2024
Eddie French was an absolute pleasure to work with. He never tried to “sell” us on anything, he simply gave us his honest opinion and worked with us for over 3 hours while we picked out all of the furniture for our home. We will come back and use him again if needed. 10/10 service!!
Robert Terrell
Jan 07, 2024
Eddie French was very helpful on our purchase. He was not pushy at all. Highly recommend him.
Marvin Hayden
Jan 07, 2024
First time visiting the Outlet location (instead of the Central Park location) and was greeted by Neil as soon as I walked on sales floor. I told Neil what I was in the market for and what financing needs were. Once I decided on the couch I preferred, Neil went above & beyond to make the financing work for me and was pleasant, without making me feel pressured. Not only did he save me a trip across town to probably buy a couch I was settling for, but I’m leaving completely satisfied with the piece I really wanted AND 2 free pillows to boot! Very happy customer experience and I’ll definitely be back to shop for adjustable mattresses.
keith Ragen
Jan 06, 2024
Excellent service would be an understatement, Neil was very accommodating, he worked tirelessly and diligently with the intensity of a thousand suns, there was no mountain too tall, no valley too deep. Neil drudged through the trenches that are in store financing paperwork like a warrior with nothing but the sweat on his brow and the shirt on his back. I’d follow this man into the mists of Avalon at the drop of a hat should the opportunity arise.
Brandon Quiter
Jan 06, 2024
Eddie has been fantastic at helping us every time! He made recommendations which were perfect for our needs while finding the best deals for us! Highly recommended.
Heather B.
Jan 06, 2024
Another great experience at this location, again working with Eddie. He was amazing and helped us find exactly what we were looking for.Eddie was absolutely amazing. He listened to what we needed, gave us space when we asked for it, and suggested the perfect pieces to fit our requirements. He was professional and courteous. He was also able to arrange for quick delivery on our time line. 5-stars, we will only work with him.
Mallory Cunneely
Jan 06, 2024
Sarah B. did a wonderful job helping us get a new couch and recliner for our new house! Made the process easy and enjoyable. Wasn't pushy and was very knowledgeable.
Dorie Irby
Jan 06, 2024
Josh and Nick were a pleasure to work with. They answered all questions and made the sofa buying experience a non-annoyance.
Stacey Blankenship
Jan 05, 2024
Jolie was very helpful & knowledgeable. The sale was quick and painless. Can't wait for my new sectional!
Chiquita Barner
Jan 05, 2024
Neil and Jolie were absolutely phenomenal after a long day of shopping for the perfect living room set. Amazing customer service even when I changed my mind halfway through about what terms I wanted. Would highly recommend.
S.E. Blackwell
Jan 03, 2024
Eddie knew exactly what I was looking for, and was able to point to the chair. He allowed me to browse a bit. He was effective and efficient with a great personality.
pamela macdonald
Jan 02, 2024
Eddy French was my salesman. He was great and did everything to make the purchase easy.
Juana Curtis
Jan 02, 2024
I was working with Stephen and he answered all my questions and remember me when I came back.
Carole Nelen
Jan 01, 2024
Eddie French is the guy to see. He was very helpful. We had easy time getting the bedroom set we need.,
Adam Nelen
Jan 01, 2024
Eddie French did a great job.
Tonya Shields
Jan 01, 2024
Very friendly and hassle-free. Thank you, D’Angelo!
Ryan Baker
Jan 01, 2024
Sarah was amazing! She helped my fiancé and I find the perfect living room set for our home! Very knowledgeable and a pleasure to work with! Nick was super helpful as well when it came to crunching numbers. 10/10 would recommend!
Chris Sullivan
Dec 31, 2023
Great customer service by Joshua
Jodi Rogers
Dec 31, 2023
He was a very pleasant gentlemen and very helpful!!!
Nick Williamson
Dec 31, 2023
Neil was great to work with! I appreciate the hoops he jumped through to get us our new sofa and love seat!
Andrea Howard
Dec 30, 2023
Neil was great and very kind and helpful
Kevin Howard
Dec 30, 2023
Neil was very helpful and we are glad that we finally found a couch
Shaun Hennessey
Dec 30, 2023
Great service and products! Dog friendly is a plus!
Karen Jenkins
Dec 28, 2023
Don’t ever deal with this company. Paid cash on Black Friday for a couch/loveseat. First I was told that the loveseat was on back order. I waited a week and contacted them and was told that now the couch was on back order. Waited another week, same story. They did delivered the loveseat but was hoping to get the couch before the holidays since I was having guests at Christmas. NEVER HAPPENED. I had people sitting on my coffee table. Contacted them again and was told that they would get an estimated time of delivery and they would call me back. Didn’t happen. I made a visit to the store and was told ETA would’ve be 12/20. Todays date is 12/27. I asked what year they were talking about. Now I’m getting my sofa from the showroom floor tomorrow (12/28). No discount was offered. After several delivery dates and missed work at least two days, maybe, just maybe, I’ll get my couch. Don’t ask for a refund. They don’t do that. They’ll offer you a store credit only. Happy New Year, hopefully.
Mitch Silvers
Dec 24, 2023
Sarah B was super helpful knowledgeable. She helped me get the couch I wanted in the configuration I wanted.
Joseph Babin
Dec 23, 2023
Najma was very helpful and informed us of all the sales. We got a great deal thanks to her.
Vanessa Hunter
Dec 23, 2023
This was my 3rd experience at this store and absolutely horrible from the customer service to the wait time
david sorto
Dec 21, 2023
The guy who took care of me was very kind, he gave me options and the necessary information, and the prices are affordable
Avery Mayfield
Dec 19, 2023
Sarah was very helpful in assisting me today and helping me through the tedious purchase process
Christy Moore
Dec 19, 2023
Do not buy from this store. They do not stand behind their product. Customer service is not helpful. I bought a couch and it broke in six weeks and they would not do anything about.
Rebecca Larkin-Martinez
Dec 17, 2023
Stephen did amazing with us figuring all the deals and options available. The store was clean. People were helpful and polite.
Roy Garland
Dec 17, 2023
Najma was very helpful and had great customer service
Joe Cecil
Dec 17, 2023
Niajma was a great help!
Katie Boesel
Dec 16, 2023
Great experience! Kaitlin was very nice and helpful with the whole process.
Kitti Boesel
Dec 16, 2023
Kaitlin is excellent. Great customer service skills and personality. Wish I could work with people like her more often.
Glow Araujo
Dec 16, 2023
Stephen was awesome and very professional. He showed us several couches and helped us pick out a new living room set at a very reasonable price. We will definitely be buying here again.
Paul Wright
Dec 16, 2023
Buying furniture for a living room and family room. Kaitlin was very helpful in explaining all of the options available and how the pricing was setup. Once the furniture choice was made, the transaction went very smoothly.
Alisson Kennedy
Dec 14, 2023
Taissa and Tonya helped me, the whole store team was awesome. Also, not here today but last time I came Sarah helped me so much!!
Gary Ervin
Dec 12, 2023
Yaissa was excellent, very friendly and professional … Great salesperson !!! She was able to get me the perfect sofa at a price that I could afford . Thank you !!!Tonya was great also !!! Very efficient and professional, couldn’t ask for a better experience!!! Thank you !!!
Fiona Brown
Dec 10, 2023
Stephen and co were so nice and very professional
Gene Bowie
Dec 10, 2023
Fantastic experience! Stephen was a huge help. Thank you.
Dominique Ramirez
Dec 10, 2023
We recently visited Ashley Outlet and were assisted by Jolie, who helped us find the perfect living room set. Her knowledge and understanding of our needs were remarkable. She patiently guided us through a selection of sofa and loveseat sets, ensuring they fit our style and space.Jolie also recommended a powered recliner that was an excellent addition to our purchase. Her friendly and professional manner made our shopping experience enjoyable and stress-free.Jolie is an invaluable asset to Ashley Outlet. Her dedication and expertise greatly enhanced our experience, leading us to make confident and satisfying purchases.
ervin grimstead
Dec 09, 2023
Amazing experience and Customer service. I love my new dining room table! Najma is amazing! Very helpful
Hope Szczyglinski
Dec 09, 2023
Deangelo was very personable and professional and extremely helpful with our purchase!
Chris In the Clutch
Dec 07, 2023
Joshua was very helpful, clearly explained every step of the process, and was very polite. He made the purchase of my mom’s couch set very easy. Thank you, Joshua!
Monica Lucas
Dec 06, 2023
Najma was our sales Rep she was very patient with us and assisted us in picking out the perfect dinning Room Set for my son. She was so sweet and knowledgeable.
Debra Robinson
Dec 02, 2023
I just bought the most beautiful bed and nightstand and amazing mattress and box springs. I even got a free pillow! Taissa was absolutely wonderful in helping me find everything I was looking for. Steven was very helpful as well. Tiffany and Tonya helped me during the financial part. Thank you for all your help.
Mary Volan
Dec 02, 2023
Stephen was amazing and was very knowledgeable. He took his time with my husband and I and made our purchase smooth. Definitely a guy to go to.
Ashley Hogue
Dec 02, 2023
Had a great experience. Mohammed was very helpful!
emmaline wells
Dec 02, 2023
Had a great quick experience buying a bed, Sarah was fantastic and knowledgeable. Longest part was checking out with all the paperwork.
alex mavik
Nov 30, 2023
My family and I had a great expericence at ashley in Fredericksburg va with Kaitlin . She was very helpful, patient , knowledgeable and made us feel like she was part of our family & really cared! We will definitely be back.
Diane Hall
Nov 29, 2023
Awesome service and everyone very pleasent. Help was with Mohammed and Steve.
courtney dwertman
Nov 29, 2023
Rashadeen was wonderful! He helped us come to an informed decision on a couch and was very descriptive of the entire process, and provided us with some great advice. We highly recommend Rashadeen!
Courteney Goldman
Nov 26, 2023
Sarah was professional and friendly throughout buying process. She went above and beyond to meet our needs.
Brittani Blackshear Sanders
Nov 26, 2023
Very good! Stephen was very attentive and helpful
James Capodiferro
Nov 25, 2023
A great store and Najma was very helpful and helped me find what I wanted. Will come back for more furniture for sure
shoshona boateng
Nov 25, 2023
Hey guys today was an amazing deal. We got better deal with Mohammed’s involvement. When you go look for Mohammed!!! At the spotsylvania location. He made everything smooth. Trust me we kept having different interests and opinion about a dinning set and bar stool. Through it all he was patient and had us walk out with a better deal and the perfect dinning set ever😃😃😃😃
DENNIS GYIMAH
Nov 25, 2023
Mohammed stayed in touch with me the entire time which made the buying experience even more enjoyable.We only came for Window shopping and he was able to convince us to buy 3 different items.
Brittany Warner
Nov 25, 2023
Had a wonderful helper who talked through all the options and helped me purchase a living room set and a mattress.
Chloe Otto
Nov 24, 2023
Joshua was amazing! We asked so many questions and he had the answer for all of them. He was very patient with me and was wonder to work with. He worked hard for the sale without being pressuring. Definitely will be coming back to buy from Ashley and work with him again!
Hilda Quansah
Nov 24, 2023
Jared is always great and is always willing to answer all my questions! Tiffany was fast and efficient during checkout! 10/10.
Mai Lee
Nov 24, 2023
Najma was great!! She explained everything very well to us on our purchase. It went very smoothly. Excellent job! We will return for future purchases.
Dylan Allen
Nov 24, 2023
As always Ashley furniture warehouse took care of us with our purchase. #blackfridaydeals
Tamesha Brown
Nov 24, 2023
Jolie was very knowledgeable and provided us with everything that we needed. Great experience all around!
Mayra Amaya
Nov 24, 2023
Taissa was so good with halps and gives us Good deal, I recomend her
Cyrus Thomas
Nov 21, 2023
D’Angelo and Joshua were great. Their enthusiasm and kindness made our furniture shopping experience truly delightful. They effortlessly balanced professionalism with a great sense of humor, making the process enjoyable while ensuring we found the perfect couch and chairs. Their customer-centric approach and positive attitude truly set them apart!
David Rogers
Nov 21, 2023
Sarah was polite, friendly and helpful. She made sure all of our questions were answered but was not pushy. Sarah was very patient when answering our questions about pricing, delivery and protection plans and was very knowledgeable about the furniture in the store.
Sally Hudson
Nov 21, 2023
Jolie was great! She took her time with us and listened to both mom and daughter. She helped with getting us the best price.
Taay
Nov 20, 2023
Mohammed was such a great help ! The whole team is amazing
Ashish Malik
Nov 19, 2023
Great staff.. very helpful.. nice prices too
Adela Gomez
Nov 18, 2023
We got a room set and living room set the process was smooth, thank you Stephen and the other rep the help us .
Ali M
Nov 18, 2023
Mohammed was quick and helpful and we were in and out in 30 mins! Highly recommended!
ish king
Nov 18, 2023
Muhammed the best, he speaks Arabic
Andre Harvey
Nov 18, 2023
Tonya & Rachel were great
Susan Noon
Nov 18, 2023
Bought several pieces of furniture from Rasadeen and Kaitlin. They both did a great job finding everything we needed for our new home. Would greatly recommend and will use for further purchases.
Cheyenne Hall
Nov 17, 2023
Stephen was very helpful through the entire process, his patience and knowledge was very appreciated. We will definitely return to him when purchasing in the future.
Joan Marie Stelzner
Nov 17, 2023
Sarah was amazing!!! Went out of her way to help me!
Tanicha Hodge
Nov 16, 2023
Kaitlin is amazing. Got our coffee table and she made the process painless. Definitely recommend buying from her.
Daniell Mckiver
Nov 14, 2023
Mohammed at the Ashley Outlet at Cosners Corners was amazing. Super friendly. Best customer service ever. We got a great dining room set at an awesome price. Highly recommend this store and seeing Mohammed!
adimego333
Nov 14, 2023
Mohammed was incredibly helpful in helping us pick out and order our new couch! Would definitely recommend coming to Ashley and asking for him!
Andrew McWilliams
Nov 12, 2023
What a wonderful experience! Taissa was amazing to work with, very professional!
Su R T
Nov 12, 2023
Excellent service with Sarah, answered all our questions and concerns, gave us good advice and prices, my husband Manny and I are very grateful,
Andrew Rodgers
Nov 12, 2023
Deangelo was outstanding!! Perfect balance of engagement and letting us look around.Worked hard for us to get our new furniture delivered within a week.Tiffany also did a great job with checking us out.Thanks to both and the Ashley Team.
Zach Rogers
Nov 12, 2023
Najma was great and explained everything very well
Sherri Carter
Nov 11, 2023
We came in the store to get one item of furniture. Sarah was the only one to stop and help. Very pleasant and professional. Thank you for taking the time to be of service. We appreciate you.
Rohan Satchell
Nov 11, 2023
Great customer service with Tiffany and Deangelo
Ashley Deihl
Nov 11, 2023
Najma is absolutely wonderful to work with. She did everything possible to make sure we got the best and made the process easy.
Ezra Eclarin
Nov 11, 2023
Sarah helped us out and we found exactly what we were looking for. Good customer service and large selection.
Abbigayl
Nov 11, 2023
Love the local Ashley store. Njma made sure I got a great price and Tiffany got me checked out quickly! Very happy customer.
Karen & Phil Webber
Nov 11, 2023
Kaitlin was very helpful. She negotiated a great price on just the piece we were looking for.
Elaine Suyat
Nov 11, 2023
Taissa and Tiffany are excellent helper in buying my sofa and loveseat!! Best customer service ever!
Lida Dumas
Nov 11, 2023
Great experience. Very helpful.
Nevaeh Frazier
Nov 10, 2023
Jolie helped me pick out a new couch for my new place! Very friendly staff! Will be back for a bed next.
Phyllis Maiden
Nov 10, 2023
Najma did a wonderful job. Very pleased with her service.
Cindy Allwine
Nov 09, 2023
Small world sale lady Jolie was awesome and did realize that her mom was a friend of the family. Awesome
Vivian Brinson
Nov 09, 2023
I have shopped in the Ashley Outlet a few times. Honestly most of my interactions have left me feeling like why did I do this again. Ashley's system and processes to purchase are so antiquated. Today, Rachel and Tiffany made the process better and much smoother than I have experienced in the past or currently expected. Thank you Rachel for such a pleasant shopping experience. 😊
Mary B
Nov 06, 2023
Najma was extremely helpful and knowledgeable.Shopping couldn’t have been more fun - she helped us choose and purchase a beautiful bedroom set!Thank you, Najma!
Renee Way
Nov 05, 2023
Najma was totally awesome and helpful. She was so polite and knowledgeable about all services. 10/10 would love to have her wait on me again.
Connor Maenz
Nov 05, 2023
Staff was very helpful! We worked with Stephen and Tiffany in particular and they were wonderful!
Linda Dailey
Nov 04, 2023
Taissa greeted us immediately upon entry, listened to what we were interested in, walked with us the whole time, knew the store product inventory, and offered suggestions. She was professional and knowledgeable. She represented the store well.
Rich Crosslin
Nov 04, 2023
Sarah was very helpful!
Michele Lewis
Nov 04, 2023
Thank you Najma!!!
Patricia Johnson
Nov 04, 2023
We were greeted at the door and given great attention in finding the living room suite that works for us. DeAngelo guided us to all parts of the store and was very knowledgeable on the costs and options that went with each piece.
Troy Weber
Nov 03, 2023
DeAngelo was the man! He helped us in and out in a jiff! He was very helpful and so was Tiffany! We didn’t expect to find a sleeper sofa and love it and buy it today but here we are!
Adam B
Nov 03, 2023
Najma is your best employee
Fabian Silva
Nov 02, 2023
Joshua and Tiffany are the best, super helpful and polite.
Janee McNeely
Nov 02, 2023
D'Angelo was a great help to myself and my mother today. We had many questions about he kindly helped each time.
Len Brand
Oct 31, 2023
Jared was a really good salesman you could tell he is a seasoned vet,will be using Jared again
Mk Carty
Oct 31, 2023
Josh was very helpful in finding exactly what I was looking for. The store was neat and tidy with a lage selection and great prices
Edward Markham
Oct 31, 2023
Great experience with Namaja
Jessica Young
Oct 28, 2023
Taissa and the entire team were so helpful. We received a very good deal on a clearance living room set and were able to take it all home the same day. Very happy with our experience!
Katherine Montefusco
Oct 28, 2023
Always get good service and a good deal
Theresa Glass
Oct 27, 2023
Sarah has been so helpful with us. We came in almost 2 months ago to look to room sets. She kept up with us and I reached out to her yesterday and came in today. Such great customer service
Kellie Pinkley
Oct 27, 2023
Elisa was wonderful!! Super friendly, knowledgeable and helped my family pick out furniture that fit the needs of my family. Will come back when I need more furniture!
Hassan Shaikh
Oct 26, 2023
I have purchased sofa set when delivered so I saw it was damaged back side of cloth informed to sell person but no any response.
Dilma Lopez
Oct 22, 2023
KAITLIN IS Awesome!! Great costumer service 👏
Juan Jose
Oct 22, 2023
Elisa was very helpful and friendly
Terrence Link
Oct 21, 2023
Stephen was really polite and helped us understand the difference in mattresses and its features. The other workers(Jared and Kaitlyn) were also polite and friendly.
Jeffrey Jones
Oct 21, 2023
Kaitlin at the Cosner Corner location was amazing. She was very patient as we tried to figure out what we wanted. She explained everything we had questions on. Rachel processed our purchase seamlessly without issues. Both were extremely polite and pleasant. We'll be back!!!
Julie Driscoll
Oct 17, 2023
Elijah provided excellent service with multiple purchases today!
Deb Crowl
Oct 16, 2023
Najama was very helpful, kind and answered all of our questions. She went above and beyond to email me the specifics to ensure it would fit.Elisa was also very helpful when we inquired about an issue with the leather.Stephen very generously helped to load it into my POV and Tiffany checked us out in seamless manner with a polite attitude and a smile on her face.Definitely check out their selection and remember that price is important but customer service is a must! This group provides it all! Check it out it is a must if you are furniture shopping.D & D
Arkuie Williams
Oct 16, 2023
We purchased a bed and mattress on October 1, 2023 that we were told was available for next day delivery. We needed the bed due to family coming to visit. However, when no one contacted us when we were told so we called the store. At this time, we were told that our delivery date was October 27, 2023; however, we were told by our salesman that we would have it by October 11, 2023. We asked for a refund and we were told that we had to go back to the store which we did on October 8th only to be told that they needed to send a request to the refund department. We were told someone would be contacting us in 2-3 days. As of October 15th, no one has contacted us and we had to follow up with the store only to be told they will send another email to the refund department.Perhaps the refund department is busy because other have been misinformed by their salespeople and/or the quality of the furniture is not as good as they advertise. We are hoping to get this resolved soon but I would be careful buying from here.
Sherrona Wiggins
Oct 15, 2023
Stephen and Tiffany were great!!!! Top notch service!
Sarah Myers
Oct 14, 2023
Awesome experience! Low pressure environment and Stephen was very quick and helpful once we made decisions!
Lina Bartlett
Oct 14, 2023
Excellent customer service and good prices. Tavon was very patient and helpful and we were able to find exactly what we were looking for. We recommend this store. Very quick check out as well. Thanks so much!
Delicia Pack
Oct 13, 2023
Elisa was a great help in finding a new bedroom set. Very knowledgeable, funny and made us feel welcomed.
Brian Marcello
Oct 13, 2023
Elisa was great, and the rest test was awesome
Taquaja Eldridge
Oct 13, 2023
Elisa, was so patient with my father! She made sure she gave him the best option for his budget
John Kelly
Oct 11, 2023
Well done. Tiassa did a great job. Thank you for the assistance with the purchase. John.
Kboat
Oct 11, 2023
Najma helped me find the perfect dresser would recommend seeing her when wanting furniture.
Deryll Minor
Oct 10, 2023
Stephen was very helpful in answering all of our questions and getting us in our dream bedroom set!
T R
Oct 10, 2023
I was greeted upon entry and ask for help. Tiesha was extremely helpful once I found what I needed and the purchasing process was easy overall. The only recommendation I have is that there should be better training in regards to inputting information and model numbers prior to doing the customers so that the process doesn’t take a long time.
Beth Mathews
Oct 09, 2023
Brenda was awesome! We knew what we wanted, but she made the whole process easy and fast! She was nice to work with.
michelle mussomele
Oct 09, 2023
Stephen hills he customer services was so amazing need people more like him
Alex Ruiz
Oct 08, 2023
(Translated by Google) Brenda is excellent, she explains everything well and is very friendly.(Original)Brenda es una excelente, venderá explica todo bien y muy amable
Jarrett Thrash
Oct 08, 2023
No pressure, highly experienced team, I ended up getting a great sectional piece in the same day.
Sheila Tibbitts
Oct 08, 2023
Taissa, was excellent, she was patient. Knowledgeable and very kind.I would refer friends to her anyway!Very thankful for her, and appreciative for her time!
K G
Oct 08, 2023
My family and I had a wonderful experience in the store today. Jared C. provided top notch customer service! He was personable, knowledgeable, honest and super funny! Thank you Jared for being so amazing! #Askfor Jared
Peg Hodson
Oct 07, 2023
Najma was very helpful and patient. She went the extra mile to ensure I got the best deal possible! I will definitely ask for her help my next purchase!
Marjorie Canales
Oct 07, 2023
DeAngelo!!!!Extremely helpful and very patient with us!!He helped us get a very good deal!He also helped us load our furniture!Will definitely come see him again!
John Tychan
Oct 07, 2023
Stephen was fantastic he was completely professional and extremely knowledgeable with every aspect of the store. I highly recommend requesting him on your next visit to the store
Lajmer Ahmadi
Oct 07, 2023
Tassa was helping me to buy for my bedroom set and she was nice and very respectful and responded
Ellen Agyemang
Oct 07, 2023
This is the most useless customer service shop I have encountered this morning.. For them to tell me they do not accept returns. From the outlet, warehouse and customer service department who do not want to answer questions I feel I have been scammed. I will encourage everyone to ask about return policy before been scammed by this Ashley furniture Fredericksburg VA.
Zachary Wagner
Oct 06, 2023
Kaitlin helped me buy a 7 piece bedroom set. It was so easy and the overall service in the outlet was outstanding(: Tiffany was amazing and Sarah was super too!
maritza villatoro
Oct 06, 2023
Was great I find the table I was looking forThe lady who attended me was very nice
Sherry Lentz
Oct 06, 2023
Njma was awesome great service
O'Ryan Terry
Oct 05, 2023
Taissa and Elisa were amazing! Made me feel very comfortable with my decision and very informative.
Claudia Hickey
Oct 05, 2023
I’ve come into the store several times to look around and each time Najma has been super nice. When I finally decided on a couch, she recognized me when I came in, and she made sure everything was working and was very helpful through the buying process
Katie Tovar
Oct 03, 2023
Najma and Tiffany were really helpful. Thank you!
Jeffrey P Pollard
Oct 02, 2023
Sarah and Tiffany are amazing! No pressure and great customer service.
Kit Jackson
Oct 01, 2023
Najma was great and we got a pretty good deal.
sylvia richards
Oct 01, 2023
Nice and quick. Thank you Brenda.
REBECCA WILKINS
Oct 01, 2023
Brenda and Tiffany were great! Will come back
Delmy Calderas
Sep 30, 2023
(Translated by Google) Brenda is very kind, she gives a lot of confidence to the customers, the attention in that store is very nice.(Original)Brenda es muy amable ella da mucha confianza alos clientes muy linda la atención en esa tienda
Jamar E
Sep 30, 2023
Stephen was amazing!
Joshua Sontag
Sep 30, 2023
Deangelo and Tiffany took great care of us. Really accommodating and helped us figure out exactly what we needed!
Noelle Nunez
Sep 30, 2023
Stephen at the outlet store in Fredericksbrug was extremely helpful. I finally found my sectional after months of looking! Thank you!
Shawndi Mills
Sep 30, 2023
Josh was amazing with helping us find what we needed
Shawn Nabi
Sep 30, 2023
Najma is very polite and helpful, she went beyond her job to assist
Joseph Elmore
Sep 29, 2023
Shoutout to Stephen and Tiffany for an amazing experience! Excited about my New couch
Peggy Hake
Sep 29, 2023
Naima was so pleasant and professional. This was our first visit to Ashley Outlet and because of Ms. Najma we will definitely be back!!!
Nadia Ali
Sep 29, 2023
Hey guys if you come to Ashley outlet I would recommend come see DeAngelo very nice gentleman help me out throughout the process I really appreciate it him
Timothy Knezevich
Sep 28, 2023
Sarah was great to work with. She introduced herself when I came in. When I told her I was just browsing she was not pushy and did not follow me around. She checked on me a couple of times and had the answers to my questions. As a result I purchased a couch today and will be back Saturday to purchase a bedroom set and mattress. Thank you Sarah for your help. There are many salespeople who could learn from her.
Marcus Andrew
Sep 25, 2023
Josh, Jared, and Tiffany were very helpful and attentive. My fiance (chastiy)worked with Jared over two years ago when she purchased here townhouse and he hasn't missed a beat! So personable, friendly, and we didn't feel rushed.
Keirra
Sep 25, 2023
I went in looking for a living room couch and wasn’t sure what couch I wanted & Brenda was able to help me make a purchase. She is very nice, patience, & understanding. If anyone is looking for furniture I would most definitely recommend them & ask for Brenda.
Andrés Castillo Yañez
Sep 24, 2023
(Translated by Google) Brenda exceptional service she provided to us(Original)Brenda servicio excepcional que nos brindó
Bri Fountain
Sep 24, 2023
When we originally bought our couch here I was over the moon happy with the experience that I received with the customer representative and still don't take back that experience. However, since purchasing the couch it has been over a month and a half now and we still have not purchased our items. Today when we finally were contacted after already asking this store for a refund because of the neglect and communication and also delivery, we were told that the couch is ready. We rented a trailer and took time out of our friends days to pick up the piece of furniture only to realize that they gave us the wrong pieces of said couch and now we have to go back to Ashley once again to receive this piece. I would definitely not recommend Ashley furniture to anyone who is actively trying to get any type of furniture. First of all, anybody who answers the phone doesn't know how to answer your question after they purchase an item from here. Secondly, they continue to give you answers that beat around the bush and don't actually have a solid delivery day. Thirdly, when we asked for a refund it took almost 10 minutes on the phone just for them to get a manager for us because they kept trying to convince us not to go through with the refund as it would be difficult for the customer representative who makes a commission. But immediately the day after we ask her a refund, we're told that our items are ready only to receive the wrong items the following day. This place only once your money and doesn't actually care about giving you what you paid for and all of the issues we've had is definitely not worth the price. Beware.
Patrick Allen
Sep 23, 2023
Joshua and Elisa were amazing!!! Will definitely be a return customer!
NICHOLAS WALEWSKI
Sep 23, 2023
Sarah and Tiffany were a great! Helped me find exactly what I was looking for.
Linda Tchalla
Sep 22, 2023
Brenda is so nice.
Deborah Woodcock
Sep 22, 2023
Sarah was a delight to work with. Thank you.
Lorraine Sharkey Singleton
Sep 18, 2023
I received great service during my visit. Stephen was very helpful and assisted me with finding some great furniture pieces for our home!
Douglas Surles
Sep 17, 2023
Elisa provided us with very professional service and was very patient with us while we made our decision she is quite the asset to your organization.
Danielle Degrandis
Sep 17, 2023
Sarah did a great job helping me order my recliner and barstools. I knew what I wanted before I came in the store and she was attentive and quick about seeing if they were in stock and getting them ordered. Thank you Sarah for a smooth process!
Jesus Castro
Sep 16, 2023
(Translated by Google) Brenda provided good costumer service.(Original)Brenda brindó un buen costumer service.
Michael Chapman
Sep 16, 2023
Elisa gave us great service! We will be back.
Gisela Franqui
Sep 16, 2023
Elisa provided a great service!!
Elise
Sep 16, 2023
Great service! Elisa was super helpful.
brandon anderson
Sep 16, 2023
We had a great experience purchasing a bedroom set. Tavon was very informative and had great customer service. We will definitely be back!
Lisa Downing
Sep 16, 2023
Elisa was amazing. She ran around for us and worked up every request I threw her way. She helped us find what we were looking for while keeping it under budget
Daryl Robinson
Sep 16, 2023
Elisa was very helpful today. She made the process really easy.
Diamond Mobley
Sep 15, 2023
really went in to look around, tavon helped me as well and had great customer service and respect, will be buying from you guys thanks!
Sebastian Bas-vazquez
Sep 15, 2023
Brenda made my shopping experience absolutely amazing. I came for a bed frame and left with a whole set and a table too.
martha akerley
Sep 15, 2023
Sarah at the Cosner Corner store was very friendly and helpful!
Tim Kreitz
Sep 15, 2023
Sarah was fantastic throughout the sales process! She went over and beyond in helping answer questions and drawing out all of the dimensions of the sectional couch so I could make sure it would work for me. Thanks, Sarah!
Laila
Sep 14, 2023
Najma was very friendly and helped me in finding the right furniture for my new home.
Larissa Sparks
Sep 13, 2023
(Translated by Google) Rent(Original)Najma
Yasmin Del Cid
Sep 12, 2023
I couldn't be happier with my recent furniture purchase from Ashley Furniture! From the moment I walked into the store Brenda was so friendly, profesional and helpful.The selection of furniture was impressive, and I found exactly what I was looking for to complete my home's decor.The customer service I received was top-notch. Brenda was knowledgeable she helped me make the right choices for my space and budget.I highly recommend Ashley Furniture to anyone in need of quality furniture and a fantastic shopping experience. I'll definitely be returning for any future furniture needs. Thank you, Brenda!
Matthew Brezicki
Sep 11, 2023
A lot of the couches were a little too firm for us, but Tavon helped us greatly and we ended up walking out with a deal we were both happy with
Freddie Rainey
Sep 11, 2023
(Translated by Google) Rent(Original)Najma
Chloe Harris
Sep 10, 2023
Sarah helped us find a great deal on a lovely 2-piece couch set! Her friendliness and willingness to help made this an easy transaction. We’ll definitely shop here for our furniture needs in the future.
Summer Thomas
Sep 10, 2023
Very helpful Stephen was full of knowledge
Patricia Hawkins
Sep 10, 2023
My husband and I have been searching for a new mattress for weeks. Sarah really helped us navigate through and find the perfect fit!
QUENIA ROMANO
Sep 09, 2023
Had a great experience with Najma. She took her time with us and had lots of patience.
Jeremiah Smith
Sep 09, 2023
Sarah .She was awesome. THE BEST
Cristian Salinas
Sep 09, 2023
Adeeb was very knowledgeable and kind throughout the entire experience. Would definitely continue to buy from him in the future.
ernestocastillo castillo
Sep 08, 2023
(Translated by Google) Rent(Original)Najma
Heather Zapf
Sep 08, 2023
Carol, Tavon and Rachel were great help! So long as our new couch delivers on time I give an Ashley 5 stars!
Jordan Murch
Sep 07, 2023
Quick and easy.
staceyann Sharrier
Sep 07, 2023
Excellent service.
Renee tempest
Sep 05, 2023
Trevon was wonderful. Not pushy but attentive.
Cindy Marzec
Sep 05, 2023
Looked at new furniture. Wonderful selection Eddie French helped and worked tirelessly with me to pick out from bedroom to living room. He is a gem over at Ashley furniture outlet .
Concepcion Villegas
Sep 05, 2023
Thanks to Deangelo end Steven
Manuel Hernandez
Sep 04, 2023
(Translated by Google) Brenda did an excellent job.(Original)Brenda hizo un excelente trabajo
deborah zettlemoyer
Sep 04, 2023
Brenda was and excellent salesperson. Who worked with is to find the perfect bedroom suit. Great service.
Pat Stone
Sep 04, 2023
I had been looking for a sleeper sofa all summer. Couldn’t find the color or style I was interested in. Viewed the Ashley website before deciding to drive 35 mins to the Outlet store. When we arrived we were greeted by Deangelo. He showed us what they had on the floor. He (and Steve) shared the different color options. Deangelo shared the delivery fee, protection plan and the finance options. The process was seamless and the experience was great. The ladies at the checkout/finance counter were wonderful. In under an hour I paid for my sleeper sofa and was on my way back home. Thanks Deangelo.
Gregg Graham
Sep 04, 2023
Brenda was very helpful and quickly and expertly answered our questions. She was not your typical sakes person and gave us plenty of space.
Ridonna Waller
Sep 04, 2023
Stephen
Chona Mitchell
Sep 03, 2023
Najna was a joy to work with she was very sweet and helpful.
CHRIS BUSWELL
Sep 03, 2023
Carol was so helpful
Whitney
Sep 03, 2023
Steve was a great help on showing us how the table came apart— and helping us to find the couch we had our heart set on and helping with the configuration. Great asset to the Ashley team. Deangelo also was very helpful in processing my financing and gettig is the assistance needed when we walked on the door. Very welcoming experience.
Kendall Payne
Sep 03, 2023
I just bought and sofa and love seat set from Brenda today. With her help as well as Steve, Elisa, Tiffany, the experience was hassle free and quick. I would highly recommend them for a great furniture buying experience!
Subrema Henderson
Sep 03, 2023
Elisa was such a great help with a lot of patience with me and the questions. Thank you
Vashon Broadnax
Sep 03, 2023
Stephen is amazing! I’ll be buying a bed in the next 6-12 months.
Justin Henry
Sep 03, 2023
Stephen hill was amazing!!!
Marissa Citarelli
Sep 03, 2023
Brenda was wonderful to work with. We had really specific needs and she was incredibly helpful with guiding us to an amazing product! Would highly recommend!
Daniel
Sep 02, 2023
Brenda helped me pick a bedroom set today, I can’t emphasize enough how great and attentive she was. Thank you so much.
April Baley
Sep 02, 2023
Stephen was awesome, helped me and my son pick out his new bedroom set! I appreciate his time and patience!
Nichole VanMeter
Sep 02, 2023
My husband and I went into the outlet in Fredericksburg and had Tavon help us! He had outstanding customer service skills was extremely patient kind & understanding of our needs. I'd definitely recommend people to come & get help from Tavon. Thank you so much!
Steve VanMeter
Sep 02, 2023
Tavon was amazing!!!Low stress and professional experience!!!Would definitely recommend!!!
Alana Martin
Sep 02, 2023
Stephen has helped me a lot on my purchases today. He is extremely knowledgeable and a delight to talk to.
Gack Man
Sep 02, 2023
10/10 would recommend they also have buy one Jeffrey get another Jeffrey for freeBrenda was very helpful i enjoy all the products i purchased from here it's also my favorite hangout spot
Rachele Dorsey
Sep 01, 2023
Ashley was very helpful when I was in need for two mattresses
Latanya Mcclendon
Sep 01, 2023
Had a great experience with Saad. If you're looking to buy furniture, he will be a pleasure to work with.
Shanda Townsend
Sep 01, 2023
I absolutely loved the service here! The atmosphere is just so warm and inviting. My associate Stephen was just lovely!
Xxx Gk1
Sep 01, 2023
Brenda
Krysten Contreras
Sep 01, 2023
Brenda was amazing! Helped us with our purchase and gave us her own personal recommendations. Thank you Brenda!
Noah Abigail Comfort
Aug 31, 2023
Amazing!!!!! Ask for Saad, best salesperson!
LivingUnderTheInfluence Llc.
Aug 31, 2023
Saad was great , never met someone willing to work with us as he did , and overall was a good experience, A1 customer service
Steven Kasper
Aug 30, 2023
Sarah b. Was awesome to deal with, super professional and found me what I was looking for almost immediately. She’s awesome !
Abigail Bah
Aug 29, 2023
SYEDA was super amazing and she take her time to understand what I want and she is very patience and knowledgeable. Thanks once again Syeda 😀❤️ 💙
Jose Romero
Aug 29, 2023
(Translated by Google) Excellent attention, very good explanations about the articles. I recommend it, her name is BRENDA ⭐️⭐️⭐️⭐️⭐️(Original)Excelente atención, muy buenas esplicaciones sobre los artículos Se las recomiendo ella se llama BRENDA ⭐️⭐️⭐️⭐️⭐️
Amanda Wilkinson
Aug 27, 2023
Brenda is very sweet and knowledgeable and super helpful….highly recommend!!!
Sam Harman
Aug 27, 2023
Had a great experience here buying a dining table and couches.
Iron Man
Aug 26, 2023
Elisa at Ashley outlets in spotsylvania provided Amazing customer service and great input making our decision making easy.
Davena Andress
Aug 26, 2023
Great customer service Tavon Washington!
Lynnadee Wilson
Aug 26, 2023
Brenda did an excellent job. Extremely knowledgeable. Very friendly. I feel we just made a new friend! Chair is in it's new home! Sorry for so many posts, I keep making mistakes.
Hakeem Thomas
Aug 26, 2023
Steve and Brenda both gave a professional and fun twist to furniture shopping. Brenda picked out quality furniture that was meeting our needs and exceeding our expectations. Steve found a bed that immediately put me to sleep. If I had to go back to any furniture shopping place, I would use them as the standard.
Britney Harris
Aug 26, 2023
Had amazon customer service
Jovanna De Ferrari
Aug 25, 2023
Excellent customer service
myles ford
Aug 24, 2023
Tavon helped me every step of the way! Great customer service
Caden Johnson
Aug 24, 2023
Elisa is so amazing! 10/10 recommend!!!
Alexander Oliver
Aug 24, 2023
Great quick service! Got what I needed with help and good advice! Thanks Brenda and Steve!
Eladji Cisse
Aug 23, 2023
Tavon and Stephen were awesome! 10/10 recommend.
Steve Goldstein
Aug 22, 2023
Tavon did a great job.
Megan Knight
Aug 21, 2023
Stephen was a great help! We love our new couch!
Maria Corral
Aug 20, 2023
(Translated by Google) Hello Brenda, she was a kind and exceptional person. Thank you, very good treatment. I give it a 10(Original)Hola Brenda fue una persona amable y excepcional Gracias muy buen trato le doy un 10
Karynn Henry
Aug 20, 2023
Njma and the Ashley Furniture Family were all very helpful and friendly. Thank you for your help Njma.
Mandi Akhondi
Aug 20, 2023
Elisa was so helpful and patient with us while we wandered the store and changed our minds 100 times. We will definitely be back and request her!
Deena English
Aug 20, 2023
Nothing worse than a manager that is not honest! We were told one thing by a manager Saad until it came time to actually purchase the furniture - then he came up with some story about it being marked wrong. Everyone else is store was nice and apologetic about the service we received from manager. Definitely not a way you should run a business would not recommend.
L Watson
Aug 20, 2023
Our salesperson, Carol, gave fantastic service. She was friendly and professional. Will seek her out again when we return for additional purchases.
Jillian Teeter
Aug 19, 2023
Besides the store being incredible, the woman who helped us, Brenda, was so helpful and answered all of our questions. Definitely recommend coming here if you need a redo on your home furnishings or need new furniture in general!
Corvid Lux
Aug 18, 2023
Excited for our new bed! Stephen was kind and informative when we came to pick it out. Came back another day to purchase. Tavon, calm and grounded, helped find the price and fill out forms to make the purchase. Overall excellent service, including the lovely ladies behind the counter. ❤️ Cheers to a better nights rest.
Hope Ward
Aug 17, 2023
Tavon helped me pick out a living room set. He was very helpful and got me a deal.
L Wooten
Aug 16, 2023
Elisa and Tavon displayed great customer service. Very knowledgeable and patient.
Johnella Jones
Aug 16, 2023
Elisa and Tavon gave me wonderful service.
Tracy Webster
Aug 14, 2023
elisa.and Syeda....very friend and caring ..They make you feel like you've know them for years ..we will return for our next dinning room project... definitely recommend..come see these lovely girls
Jaimie Ashton
Aug 14, 2023
Purchased furniture and was sold “THEIR” warranty program fast fed three years later need to use it and get told they see I paid for it but they never activated it… tell me to call back in thirty days…. Call back and get told it’s through this Montage company who’s highest rating for various reviews pages is 1.5Feels a tad illegal what they have done by selling their warranty but yet it’s really a third party
Adu-Asante Joey
Aug 13, 2023
Really nice Staff…especially Stephen!
Varia Spid
Aug 13, 2023
Brenda was very attentive and helpful
Terry Hudson - IDQBA
Aug 13, 2023
Stephen was helpful in furniture selection! Rachel was exceptional in customer and closing out the sales process in a professional manner!
Chester Wilson III
Aug 12, 2023
Shopping experience was quick easy and efficient. The sales manager was helpful and pleasant.
Cindy Wolff
Aug 12, 2023
Great service
Steven Peppers
Aug 11, 2023
Stephen was excellent. So was Rachel in processing the purchase.
Mike Camacho
Aug 11, 2023
Sarah was extremely helpful. We met her last week while perusing the mattresses, and we specifically came back to work with her. Excellent communication with me, via text, during the week leading up to our purchase. She rocks! Can't wait to sleep on our new bed!
Tj Staples
Aug 10, 2023
It's a great place great service
Leah Staples
Aug 10, 2023
Good nice people had lots of options
Terri DeWar
Aug 08, 2023
Syeda was awesome she worked with us serval times and was very patient she made sure we got exactly what we wanted
Ingrid Paz
Aug 06, 2023
Shout out to Elisa! We had an amazing experience purchasing our new set. Elisa has great customer service skills, but she is very attentive, friendly, and patient. Her dóminer made the transition go smoothly.
Fernando Navarro
Aug 06, 2023
Highly recommended! Brenda went out of her way and her professionalism and dedication was more than enough.
Patricia Cunningham
Aug 06, 2023
Brenda gave us great customer service! She was very professional. We had a great experience.
Alex Bergeron
Aug 06, 2023
Elisa was amazing, very patient with us and took all of our preferences into consideration, getting us the best deal! Couldn’t be more appreciative! Stephen was also great with helping with final cost and explaining everything! Definitely recommend!
Judith vanessa Amaya
Aug 06, 2023
(Translated by Google) Excellent work Brenda many thanks(Original)Excelente trabajo Brenda muchas grasias
Maria Mata
Aug 06, 2023
(Translated by Google) Brenda very nice person very attentive, pleasant Thank you(Original)Brenda muy linda persona muy atenta,agradable Gracias
kevin licursi
Aug 05, 2023
Syeda was the most professional and customer service oriented person I have met in a very long time. Her knowledge and awareness made it very easy for me to make educated decisions. I look forward to working with her again on my next purchase.
William Sprake
Aug 05, 2023
Great service and SYEDA was terrific in helping me pick out a couch I liked!
Kaitlynn Kimball
Aug 05, 2023
Saad was great. Gave us space to shop and when we were ready he was honest, friendly, and helped us get the delivery date we needed. If you go to Ashley Outlet ask for Saad. :)
Bonnie Zerbe
Aug 04, 2023
Deangelo was simply awesome. Very respectful, not pushy at all. Thoroughly enjoyed working him to finalize the deal on my new furniture. Very excited.
mia
Aug 04, 2023
deangelo was great! very respectful and a very pleasant sales man! great at his job fr
andre mosley
Aug 04, 2023
Great job for a new person
Travis Edwards
Aug 03, 2023
Great deals usually and very nice warehouse show room. Check for online price match options.
Ray Winkelhausen
Aug 03, 2023
Great job Brenda
Travis G
Aug 03, 2023
As someone who has purchased multiple items from Ashley I typically dislike walking through the doors to be pressured into buying furniture. This time was different. Elisa was pleasant from the moment we walked in. Gave us space and showed us multiple different pieces. Didn’t just pull us to the most expensive piece and try to push it on us. We were in and out in an hour and were extremely happy with how Elisa took care of our needs. If you need some furniture go see her! Now to see if the two-three week order time for the furniture is accurate. Which I wouldn’t hold Elisa responsible for, now it’s the rest of Ashley’s furniture turn to impress.
jose alvarado
Aug 01, 2023
We had a very pleasant visit. Brenda and Rachel at the front desk helped us out with the purchase of our new furniture. They very kindly and patiently helped us and ran numbers for us until we found the perfect match, while working with our budget. Overall we had a very pleasant and smooth experience. We will be coming back to purchase more furniture.
Betty Tapp
Jul 31, 2023
Brenda was very good at what she does
Mario Hamilton
Jul 30, 2023
Fantastic customer experience! It was a pleasure shopping at your furniture store. Brenda’s friendly demeanor and patience while exploring different options truly stood out. Thank you for making our day!
Michelle Adams
Jul 30, 2023
Elisa was great! She was super friendly and patient as I tried to find the best couch for myself. I highly recommend working with her if you're looking for new furniture.
Wanda Evans
Jul 30, 2023
Saad listened to our needs and didn’t try to push us to the more expensive. He was very down to earth and pleasant.
Eyan Neal
Jul 29, 2023
10/10 Recommend shopping here. A special thank you to Elisa for working with and helping us find the perfect dressers for our bedroom! Elisa was very accommodating and welcoming! She also was well versed in anime which was a definite plus for a conversation starter. I appreciate all the help and thanks again Elisa for everything. We will definitely be back to shop with you soon!
Alex Neal
Jul 29, 2023
My husband and I came in looking for two large dressers and Elisa greeted us right away! We were able to find what we were looking for, but Elisa was essential in making sure the overall experience was exactly what we needed! She was very personable and professional. She prioritized making sure we were comfortable and confident in our purchase, as well as with shopping with the Ashley brand. Our family will be coming back to the store, and when we do, we’ll be shopping with Elisa!
Jennifer Harris
Jul 29, 2023
Great service with good furniture
Jonathan Lewis
Jul 29, 2023
First we walked around and finally settled on a couch and oversized chair and ottoman. It was suppose to be on sale but the manager who decides the final price isn’t on site so we ended up having to wait for several hours waiting to hear back from him only to find out that it’s been discontinued and we can’t have everything we originally wanted and we’d have to take the old used floor model and we can’t get the ottoman as we originally wanted. At that point we had been there long enough and just decided to go with it and also paid the 200$ white glove delivery service they brag about. Well when the delivery guys got to my apartment with just my wife and girls home they tried to intimidate her and told her that if we wanted it inside then we would have pay them an additional 80$ for a “tip”. My wife was very uncomfortable as she was there alone with our two daughters and they were being really rude a disrespectful and were angry when she didn’t immediately pay them. She contacted me and I had to try and call the store to try and someone to contact their drivers and tell them to stop trying to steal from us which one lady I guess is in on the scam because she said we should pay them. So in short if you plan on doing business with this location just know a lot of criminals work here and they will try to take advantage of you in anyway they possibly can and I for one will never be back to any Ashley furniture stores ever!
Holly Atkinson-Eggert
Jul 27, 2023
Very friendly, courteous, and helpful. My dad has just moved into a new senior apartment village. CJ helped us with getting exactly what my dad wanted. It was a relief and we will go back for future purchases.
Melody Arends
Jul 27, 2023
We had a very pleasant visit. Saad helped us find the perfect chair for my husband. He took time to listen to what my husband needed and wanted. Saad was so enjoyable to work with, like dealing with a family friend. We will be back in the future!
carrie foster
Jul 25, 2023
Huge thanks to Saad and Ashley outlet for helping us find exactly what we wanted and were looking for!! We had started at the regular Ashley store on Carl Silver but really wanted to find something we could take home that day, and headed to the outlet after they told us they had a large selection of items available for take home. Right when we arrived, Saad told us the other store had called him to tell us right what we wanted and he had everything ready to show us. He was professional, helpful and we left with exactly what we wanted in record time! Amazing deals throughout the whole store and we’ll definitely be back again- thanks so much for a great experience!
Aixa Olivo
Jul 22, 2023
We came in “just looking” and were helped by Neil who did an amazing job helping us with all of our needs! Great service! Thanks Neil!
Claudia Vaca
Jul 22, 2023
CJ was very professional, let me walk and look around with out feeling been pushy.
Angela Shawaryn
Jul 22, 2023
Brenda was incredibly knowledgeable and very helpful. She made buying a sofa and loveseat easy and enjoyable!
L B
Jul 21, 2023
Cj is professional and very knowledgeable. He is so impressive. Thank you so much.
Larry Ankrom
Jul 21, 2023
CJ was our customer rep and was patient, helpful, and extremely professional. He is a keeper!
Jackie Giles
Jul 18, 2023
Sarah and Stephen were fantastic, they really took care of my needs, found the best deals I couldn't ask for more.
Ama Boateng
Jul 17, 2023
I came in with my brother and my dad and we all loved the associate Brenda, she was amazing and she put in so much work to make sure we found everything we needed, she’s incredibly smart and kind which is what a lot of sales people should be instead, I wish her well and we will definitely go back to Ashley’s for more services just because of how great she was.
Nick Budkiewicz
Jul 17, 2023
Fahim and Alice were very helpful and made shopping easy.
lindy roles
Jul 17, 2023
Sarah was very helpful
x NWO x PacMan
Jul 16, 2023
Sarah was very helpful with helping me find what I needed! Very great customer service
Game Forever
Jul 16, 2023
Steven and Sarah were perfect! They both answered all my questions and helped me get what I wanted today. Both were great and I hope to run into them again when I come back for more furniture!
Sabrina Di Domenico
Jul 16, 2023
Wonderful selection! Saad was very patient and helped us choose our perfect basement furniture set 🙂
Keana Butler
Jul 16, 2023
Syeda did a magnificent job!! She was friendly, efficient, and so helpful. She made shopping a joy!!!
Clay Beatley
Jul 15, 2023
Stephen was great! Great service!
Irvine Rosario
Jul 15, 2023
I want to thank CJ for his excellent service. He was very honest and diligent in the sale. Recommended to my friends and family. I would definitely go back to that Ashley Outlet in Fredericksburg.
Amy Metheny
Jul 15, 2023
Lovely experience here - everyone I worked with was helpful, knowledgeable, not pushy, and very patient with my indecisiveness. Shout out to Brenda, Steve, and Saad!
John Batt
Jul 15, 2023
Although we did not buy anything, because we were not ready, Ceejay was very helpful and very informative. Great job man!
Dave Griffin
Jul 15, 2023
CJ was good at handling all our needs.
Devin Hawkins
Jul 15, 2023
Sarah was very helpful and got us everything we needed.
winglessangel1987
Jul 15, 2023
Had a great experience and CJ was super helpful.
Jacob Clay
Jul 11, 2023
Unfortunately I have to give this place one star because of the treatment my Grandmother received while purchasing a mattress. The service rep was very rude to my Grandmother and when she received the mattress we found that they sent the wrong mattress than the one we ordered. My Grandmother found that the mattress is very clunky and you can feel a large metal piece in the center of the bed which is very uncomfortably and it’s breaking down. They told my grandmother that if anything happens to the mattress that Ashley’s would fix the mattress or replace it. When she called to have the mattress fixed they did not honor the deal that was told to them, a nice young lady was very willing to help but over the phone we could hear a supervisor tell her “ absolutely not and to hang up the phone” so moral of the story is this place preyed upon a 76 year old woman and told her anything they could to sell a broken floor model mattress and then denied all allegations. Please do not shop here and take you’re business elsewhere.
Siara Corprew
Jul 09, 2023
Very helpful during this process, for a first timer. Will be back in the future!
Darth Insanius
Jul 09, 2023
Elisa did a great job helping us with our needs! Easy and fast process!
Jennifer Shoemaker
Jul 09, 2023
Stephen was so helpful and kind ! The experience we had purchasing our furniture was so easy and not at all stressful like I thought it would be . Will be a returning customer.
K S
Jul 09, 2023
I'm one who can never see the vision of art and beauty when it come to designing and making simple things come to life in a room. Elisa stopped me before I was about to leave out and asked me questions about my style, my room and how I was trying to decorate and we went on from there. Thanks to her I now have a great living set put together by her tying what I wanted together. She sold me a dream and I can't wait to show off my living room. Thanks Elisa.....sidenote she is a interior designer too so she knows style and art down to a T😊
Patrice Humpherys
Jul 08, 2023
Saad was great and super helpful!! Thanks so much for the great customer service.
Victoria Brown
Jul 08, 2023
I was helped by a wonderful associate named Jason! He took his time and was so very kind. Thank you, Jason for helping me pick out the perfect furniture set for myself and making the process so smooth!
Gary Ozawa
Jul 08, 2023
Came into Fredericksburg Ashley Furniture spoke to Elisa about a another piece to my sectional very helpful getting it and worked with me on the price thanx Elisa
Everett Littlewhiteman
Jul 06, 2023
Tonya and Stephen at the cosners corner store were awesome. Both Stephen and Tonya were extremely helpful and we had a great time here at the store with them. Thnak you!!
TTLaLa 88
Jul 06, 2023
Tonya and Stephen were so great at helping us. They provided us with so much information in order to make the right decision with the products we've bought. Very friendly and great customer service!
Alex Mathews
Jul 05, 2023
Stephen was a great help in finding what I needed.
Brandy Frye
Jul 03, 2023
Amazing service, with Elisa
S G
Jul 02, 2023
Stephen was very friendly and knowledgeable and helped me get good info on couches and the best for style, quality, and durability. Highly recommend!
Fatima Trejo
Jul 02, 2023
Stephen helped to find our sofa, we had an amazing time he was really helpful and professional, i truly recommend them. Extremely happy with the service.
Melvin Nwadialo
Jul 02, 2023
Saad & Rachel were absolutely helpful and patient in the process of procuring furniture. Thanks Guys!!!
Hilary Solomito
Jul 02, 2023
Jose was amazing and very helpful! Thank you Ashley furniture for everything
Cora Valdez
Jul 02, 2023
Elisa was so beyond helpful! She helped me and my husband get a new mattress while being compassionate of our finances! ❤️❤️
Alex Valdez
Jul 02, 2023
Elisa was very nice!
O'Neil Blake
Jul 01, 2023
Had a great experience at this outlet. The customer service provided by CJ and Tonya were first class. Very punctual and professional staff. CJ's product knowledge was spot on.
Matthew McGinnis
Jul 01, 2023
Steven was great! He knew everything about every product I asked him about. When I come back for other furniture, I will definitely be asking for him to help me again.
Shan Terra
Jul 01, 2023
If I could make this review a 10 star I would. I wasn't sure what I was looking for coming in but found the perfect sectional for my family.Thank you!
dustyboy .15
Jul 01, 2023
Unlike other stores, theres no pressure and no sale people following you around the store. CJ was very friendly and helpful. He was knowledgeable about the different features of sets we were interested in. There is so many different types, styles, and surprisingly affordable prices. Financing was very quick and simple.
Marie Clements
Jul 01, 2023
Elisa was wonderful and awesome!!!! highly recommend her!
Susan Reel
Jul 01, 2023
Had a very pleasant shopping experience at Ashley’s Outlet. Elisa, took her time with me as I was trying to make up my mind between several bedroom styles and pieces. She didn’t check her watch, tap her feet, or act agitated; it was a nice change.
Jennifer Waldron
Jun 29, 2023
Elisa was helpful and answered all our questions, purchasing was a breeze thanks to her.
Joshua Botteicher
Jun 29, 2023
Elisa was great and patient through our many changes.
Luke Hatcher
Jun 29, 2023
I had a very very good experience. I got attention as soon as I walked in the door. Brenda was a salesperson here and she was very polite I immediately felt comfortable with her. I would highly recommend this place of business
Deon White
Jun 27, 2023
Brenda was very helpful
Roxanne Warren
Jun 27, 2023
Saad was the best! I really appreciate taking the extra time to ensure I purchased the perfect pieces!
Jay Butler
Jun 27, 2023
Cj was awesome and fast
Marnie Grice
Jun 26, 2023
CJ is awesome! Helped us with everything we needed and was quick too! Thanks for a great service!
Angel Benitez
Jun 25, 2023
Steven is very good
Jeri Lewis
Jun 25, 2023
Elise was awesome - handled it all in her own even carrying the furniture outside - she was great and very patient.
Fiona Dodson
Jun 24, 2023
Great staff, very attentive. Stephen was a walking encyclopedia of mattresses and was able to guide us through each brand and the pros and cons of them which we appreciated. Happy with our purchase. We will definitely be back for our next furniture purchase.
Tonette Capello
Jun 24, 2023
Cj and the rest of the team were extremely kind and helpful.
Teresa Tate
Jun 24, 2023
Elisa was very helpful and we found the right sofa and loveseat to fit our room and make a home!
Morgan Abbott
Jun 19, 2023
Stephen was extremely helpful in securing our purchase of our couch and loveseat.
Land Shark
Jun 19, 2023
I had a great experience buying my rug at Ashley Outlet in Fredericksburg. Everyone was so helpful, and I walked away with a great area rug for my home theater. My Salesmen CJ even carried it to the truck, he’s super strong 💪 and made the transaction super-easy.
Bronte Bond
Jun 17, 2023
Go see CJ!! He brought our business in two days in a row. 🤪
nadia!! :3
Jun 17, 2023
this was my first time, it was amazing! we found a bed for my new home, and a couch as well. the person who helped us was very nice!! 10/10 :)
Carly Torisky
Jun 17, 2023
We were helped by Elisa and she was wonderful. Great sales and lovely people.
Erik Quinonez
Jun 17, 2023
Elisa was the s**t. Ask for her when you come in
Stephanie Golmon
Jun 17, 2023
My experience with Cj was great! Very informative and helpful.
Lazart Sekulits
Jun 16, 2023
CJ WAS AMAZING
Sav O
Jun 16, 2023
Elisa was amazing, attentive, accommodating and helped me acore a smoking deal on a recliner that I needed after surgery yesterday. Thanks Elisa!
Tudo Bem
Jun 16, 2023
Matthew was awesome. Didn’t buy anything at the store yet but his customer service was great. Ended up just talking about life . Me him and my fiancé . Nice guy . Would def come to him anytime in the future to help out with getting something
Linemy Montano
Jun 15, 2023
Elisa helped me and she was so kind and perfect best customer service i ever had
Kiani Hudgens
Jun 15, 2023
Matthew was great with helping us find the perfect dining room set for our kitchen !
Deshawna Day
Jun 15, 2023
I went into the Ashley Outlet store in hopes to find something I liked because I was told at another location that the bedroom set I really wanted was no longer available. I meet Stephen who was amazing and helped me find the bedroom set that I wanted available in the warehouse. He was so kind, patient, and courteous! If you are looking to make purchases from a furniture store I highly recommend Stephen.
nikka apan
Jun 15, 2023
Had a pleasant experience with Ms Elissa and Stephen! Ashley is so lucky to have you guys!
Joshua Knight
Jun 14, 2023
Stephen was awesome. He was very knowledgeable and helpful. Nobody was pushy while my wife and I walked through the store. Everything was well explained. I will come here again!
Jackie G
Jun 14, 2023
Elisa was great
Natasha Dickson
Jun 14, 2023
Friendly staff. Affordable prices.
Mary Sydnor
Jun 12, 2023
Ron at Ashley Outlet was wonderful and worked hard to get the furniture pieces I wanted at the perfect price! Thank You Ron for everything.
Vicki Christmas
Jun 11, 2023
We were immediately greeted by Steven who show us around and gave us the basics of the outlet store. Steven checked up on us several times and when he got busy and we had questions he arranged for Elisa to continue with answering our questions. Elisa was attentive and knowledgeable and completed our purchase. We felt they both were attentive and helpful and would definitely recommend both Steven and Elisa as well as the Fredericksburg Outlet store.
Trav Ferr
Jun 10, 2023
CJ was great!!!
Joshua
Jun 10, 2023
Elisa helped us and answered any questions we had. Great experience
Meaghan Barker
Jun 10, 2023
Elisa was amazing with helping us find a couch set, recliner and not pushing us into anything which I really appreciate. Letting us look on our own.
Nikolas Lynch
Jun 10, 2023
CJ was great! The definition of a no pressure salesperson!
jodediah holems
Jun 10, 2023
i love couches and sitting, it's so wonderful that there exists a place i can engage with both of these interests at once
Robert Lanning
Jun 09, 2023
CJ was great!
Nyasia guion
Jun 08, 2023
Cj was great and lots of help!
Heidi Heyse
Jun 07, 2023
Stephen in Fredericksburg Outlet site worked very hard to make sure everything was correct and that we were able to get exactly what we wanted. Very friendly and professional and polite
Bonnie Chinault
Jun 04, 2023
Syeda is amazing she’s so helpful with all the information and informed us very well and was very kind to us. :)
Eddie Ford
Jun 04, 2023
We shop Ashley for all of our furniture. Elisa our sales associate was great!!! She was Very helpful and friendly! Wel will b back!
Miguel Bonilla
Jun 03, 2023
Elisa was nice patient and kind got us a bed lifestyle base and mattress. Go see Elisa. #elisa
Blanca Elizabeth Rivas
Jun 03, 2023
Elisa OK what would you was awesome and Lisa was nice. Oh yeah, but but Bashan in only and patient and kind.
Daniel Jones
Jun 03, 2023
Matthew was very helpful
Kimberly Ortiz
Jun 03, 2023
It was a good experience coming to Ashley’s furniture, Elisa was able to assist us with prices and options and found a beautiful set for our living room and kitchen thank you guys .
k martinez
Jun 03, 2023
love the experience!! Elisa was very helpful and made the process as smooth as possible! :)
Jaya Bonner
Jun 03, 2023
I had an amazing experience here. I new what I was looking for and wanted. And as soon as I came in I was greeted! My sales associate was Ron he was so helpful and patient during my whole store experience. 10/10 recommend this store !
The Gemini Firm LLC
Jun 03, 2023
Jason was the best. He offered great customer service skills and knowledge of the products I was interested in. I'll definitely work with him again.Tameka D. McCrea
Walter Wilson
Jun 02, 2023
Matthew and Ron are great
Kathy Vickery
Jun 01, 2023
I really didn't see anything that I had to have in there. They have plenty of furniture, just not what I was searching for. Someone greets you as soon as you walk in the door but they are not pushy sales people which I appreciate.
Taby Zaccagnini
May 31, 2023
Stephen helped us today! He gave us a lot of advices to choose our couches for our new homeWe will definitely be back! :) Thank you so much Stephen! :)
Maria Zaragoza
May 31, 2023
Went in to get bedroom set. Thanks to CJ we purchased a beautiful set. He was wonderful to work it. Will recommend
Allyson Foor
May 31, 2023
CJ was extremely helpful, everyone was incredibly kind and did everything in their power to find the right fit for me!
Coy Sizemore
May 30, 2023
Got my number wrong and never delivered my furniture. Never checked into the gated apartment complex. So no furniture for who knows how long! No way to communicate with the driver since it’s a third party delivery serviceUnreal.
Garcia Vega
May 30, 2023
Saad did a good job today and was very helpful and professional. He helped me select a really nice furniture set and remained patient and had a great attitude. I would recommend his service to friends and family.
james stine
May 29, 2023
Syeda was AMAZING! She has the patience of a Saint. She is so knowledgeable. Our family loves her! Everyone go by and see her.
Elena Magana
May 29, 2023
Cj helped us a lot and was very polite!
Melissa Grinner
May 29, 2023
Matthew Storm has been so helpful and gave great guidance on all the products we were interested in!!
Tera Wright
May 29, 2023
Jason was extremely helpful and knowledgeable. He offered great advice without pressuring us into buying anything. I would 10/10 recommend anyone looking to purchase furniture to go see him directly!
Susan Goetsch
May 29, 2023
Tonya was great and very helpful.
Michella Donfack
May 29, 2023
Syeda was amazing and so sweet and helpful both days that i was there. I am very thankful for her!
Lucy Delacruz
May 29, 2023
Syeda was wonderful in helping us find the right couch, answered all of our questions and went above and beyond in every process from explaining our options to scheduling the delivery!
Karen Affholter
May 29, 2023
Thank you Elisa for all your help and patience as we navigated finding furniture for my 80 year old father. You were extremely helpful!
Alberto Marrero
May 28, 2023
Elisa very nice and professional
Dulce Dorothy
May 28, 2023
Elisa was a great helper 😊
Fredy Canenguez
May 28, 2023
CJ was a great associate and took very good care of us. Definitely recommend working with CJ.
Laura Oates
May 28, 2023
Excellent experience with Jason
Fred Hartman
May 27, 2023
Excellent customer service, went above and beyond to help me.
Caleb R
May 27, 2023
CJ was great made things simple and easy got what I needed and got out quick he was super nice and very helpful.
Diane Maslock
May 27, 2023
Salesman Matthew was very polite & informed.
Ragnarr Pendragon
May 27, 2023
I had an awesome experience. The staff was helpful and explained everything in detailed.
Ronnie Hancock
May 27, 2023
Syeda has once again provided me the best service and I’m thankful that she is my favorite sales representative for all my purchases.I am thankful that I came into the store today because the merchandise that I was looking at online showed that it was temporary out of stock, but when I came into the store and saw my favorite sales representative (Syeda) she pull the merchandise up on her computer and informed me that the merchandise was available in the warehouse and I will have this merchandise within the next two weeks because of her due diligent. Thank you once again!!!Great sales REP!
6Girls AndABoy
May 27, 2023
Matthew Storm was extremely helpful and attentive. Top notch experience and great prices.
Amy Hill
May 27, 2023
Jason was very helpful in finding a sectional for my morning room. I appreciate his patience and his willingness help me find something at a great price. I will definitely be back soon to purchase for my office.
Andrew Cinco
May 27, 2023
Ron was a fantastic host to my wife and I. Fun and not pushy, he provided a great experience at Ashley Outlet here in Spotsylvania.
Mark Gallimore
May 26, 2023
CJ was very helpful in our purchase of new living room furniture. Very polite and informative
Summer Durrett
May 26, 2023
Elisa provided amazing customer service. She is so helpful, so patient, so informative and so friendly. Excellent service! I will be shopping here, with her anytime I need furniture!
Marcus Patterson
May 26, 2023
Great spot. Great prices Steve and Matthew helped us out a bunch. Great customer service !
Lisa Estepp
May 26, 2023
I gave them one star because zero wasn’t an option! Purchased a queen box spring & mattress from them in March for our guest room, was used one time by one person and box spring broke to pieces. Called their so called “Customer Service “ and filed the problem along with pictures and the only response I received was to tell me it’s not a manufactures defect! I have emailed and called no response. Visited the store and did speak to a very nice floor manager but nothing is going to change. Once you purchase from Ashley Furniture ( which is apparently owned by a local furniture store Trivett’s Furniture) the store doesn’t care and the so called “Service Dept/distribution ctr” doesn’t care either!
Christina Posey
May 23, 2023
Najma was amazing assisting with our purchase. Always a pleasure when things are seamless and easy. Thanks again!!
Jacquie Lyerly
May 23, 2023
Make sure to ask for CJ who is a professional knowledgeable person who patiently listened to what we were looking for in a Reclining sofa and chair and helped us pick out the ones with lumber air settings for these old bones to relax on! Thanks so much CJ for getting our delivery ASAP and we will be sure to send our friends your way!
veronica torres
May 23, 2023
Seyda she so lovely
Zachary Taylor
May 22, 2023
CJ rules!
Melissa Turner
May 22, 2023
My experience in the store has been great, walked around for about almost 2 hours and Matthew never got irritated or short, he was great about giving his input and pricing things out for us. Would recommend!
Jesenia Zelaya
May 21, 2023
Matthew was a great help with assisting us in finding exactly what we were looking for.
Jessica Santiago
May 21, 2023
Thank you Saad and Elisa for all your help with helping us with our purchase on our mattress and sofa in for our new home. We appreciate the smooth and easy experience!
Shawns
May 21, 2023
Syeda was very patient with us,she walked and helped us decide on a great choice thru out the entire process.Thanks
Sheri Fisher
May 21, 2023
Syeda was so attentive and supportive even though I came in feeling indecisive! With her help I was able to choose the perfect dining room set and patio furniture for my new home! I will be back for my future needs!
Sandy Molina
May 21, 2023
Fabulous service. Thank you CJ
Jasmine Ploss
May 21, 2023
We love Stephen's customer service he was awesome the whole time. He is very knowledgeable. Him and his manager elisa was phenomenal for staying late and assisting us.
Alicia Diaz
May 20, 2023
Stephen was extremely patient with us and he made sure we were comfortable with everything before the order was complete. He took so much time explaining everything to us. He had a wonderful personality and was not too pushy. He made our experience great! We will be back, thank you Stephen!
Tamara Yarbrough
May 20, 2023
The store manager Elisa went out of her way to make sure we were comfortable with our purchase. I highly recommend this Ashley Outlet!
Benjamin Yarbrough
May 20, 2023
Just left. Syeda was amazing, knowledgeable and attentive. Best trip to Ashley ever.
CS 360
May 20, 2023
Amazing deals on quality and stylish furniture. Eliza is the best!
Hot Fuzz Tampa Bay
May 20, 2023
Saad has super knowledgeable. Quick and to the point no wasted time. Great job
Tim Stanley
May 19, 2023
Matthew storm was very polite young man helpful in every way his knowledge was outstanding on furniture
Sherri Clark
May 18, 2023
BEWARE ALL SALES ARE FINAL I came in to buy an ottoman to match my couch. I wanted one with storage. CJ, the salesperson, was very helpful. We were unable to find an ottoman that had storage that would match my existing couch or couch pillows. I ordered the large ottoman that goes with my couch that had no storage, and bought 2 new end tables that do have storage. CJ had to special order me the ottoman, and I appreciated that he was going above and beyond. By that time I was hot and tired as the actual purchase paperwork was taking a long time. CJ wanted me do a bed test on their "purple line" of mattresses. Then he hard sold me a 2 purple cooling pillows. I told I had too many pillows already. He emphasized that I was getting one free, as they are $199 EACH. I told him "I would try them" & after laying on of the pillows and it stayed cold, I couldn't fall asleep - who can sleep on a pillow like that. He never said all sales are final, or Oh - you can't return them.So I re-boxed the one I slept on with a pillow case up to return them both. I couldn't find the return policy on their website. I called the next day and was told I couldn't return it, all sales are final. I was not told this. They said the manager could do an exception, so I asked to speak to Jordan the manager. He was not available, I asked if he would please call me back the next day he worked. After a week, I still hadn't heard from him, I had received no voicemails or missed calls. So I called back today and spoke with an assistant manager, Alisa, in Jordan's absence, and she noted I couldn't return either - I offered to pay a restocking fee, or just get store credit for the pillows, she said no. They could have at least accepted the return of the pillow that was not used. I am very disappointed. CJ should have warned me.
Imani
May 18, 2023
Ron is great! Very knowledgeable and attentive to what will work for your family, not whatever is most expensive like some other furniture stores.
Mya Grant
May 18, 2023
Elisa and Rachel worked hard to get me situated in my new home and I LOVE IT!! Thank you ladies on a fine job❤️
Hutchinson Family
May 17, 2023
Stephen was wonderful. We got everything we wanted and he stayed late to ensure we were satisfied!!
Katherine Paulus
May 17, 2023
Saad was extremely helpful and made it very easy to pick out a sleeper sofa!
Crista Jai
May 17, 2023
Taissa, Kaitlin and Stephen were AMAZING!! They were very informative and made my purchase very easy! Thank you guys!!
Mathew Vipperamn
May 16, 2023
Stephan was amazing and honest not pushy at all .. he is very knowledgeable on the products
Rosalie Eckmann
May 16, 2023
Saad and Rachel were so helpful! They took time to answer my questions and find the right product for my needs. I highly recommend buying furniture here!
LeAnne Johnson
May 16, 2023
CJ is very helpful!
Kimberly Wills
May 16, 2023
Took his time with me I was really an a picky person. 2 and a half hours very patient knowledgeable and patient wrote what I don’t like and did and he was able. To pick the perfect bed room suite for me very relatable and I Cant wait to come pack thank u cj and did all this while being a new person on the job who he do well at this store and once again thank u good luck with the new baby 1 month first time parent so congrats to him and the little family
p g
May 15, 2023
The sales person Matthew at the location in Southpoint was extremely friendly and helpful. He showed me products around the store I was interested in and helped me find one that I was satisfied with and within my budget.
carmah pie_face
May 14, 2023
Tavon was my salesman very fast very respectful he didn’t mind looking through the inventory so I received what I was looking for made the process easy
Robert Johnson
May 13, 2023
Elisa was extremely helpful and very friendly! Thank you!!
Regina Johnson
May 13, 2023
Elisa & Saad was GREAT!!! They were very helpful and everyone was very friendly!
Jerry Rorrer
May 13, 2023
Wounderful person .saad. is the best employee they have
Holly Tallent
May 13, 2023
We went in not know exactly what we wanted. CJ was patient, answered all our questions. We appreciate it CJ!
McAlexJ
May 13, 2023
Ron is awesome! Great customer service.
Paul Simmons II
May 13, 2023
We visited Ashley's furniture southpoint and were greeted by Aulbrey! He assisted us in buying a sectional. He was super personable and his willingness to assist the million questions my spouse had. We got everything ordered and set for delivery. He mad shopping with our newborn simple. I would definitely recommend visiting this location and asking for him! ( Thanks Aulbrey!!!)
Sharon Horn
May 13, 2023
Thanks Syeda!! We are excited about our furniture and appreciate the great customer service!
Elsa Jesse
May 12, 2023
Elsa was awesome and she found what we LOVED. I WISH MORE PEOPLE COULDBE LIKE ELISA
Jeff Burchette
May 12, 2023
Awesome
beberlyn Valiente
May 11, 2023
Our experience was great everyone was nice and helpful
Ashley Holderman
May 11, 2023
Ron the sales person was very helpful & excellent & Kuddos to Elisa for giving us jokes about my fiancé who’s name is also Ashley and made jokesIf y’all ever looking for furniture comeOn down to Ashley outlet .. “ where this is home”
Calvin Turner
May 11, 2023
Ron was excellent and his manager Elisa was nice as well. They helped me get a bed, mattress set and chair. Please to the outlet
Alyanna Forrest
May 11, 2023
Great prices and discounts! Got the perfect dresser. I even forgot my card at home and they were able to look it up for me!
brandon sipple
May 11, 2023
CJ was very helpful and quick. I wasn’t hounded when I walked in the door which was great. He got me the couch I wanted in a quick turn around time. Would buy from him again.
Sheila Church
May 11, 2023
Elisa was great giving me information
Daniel Carey
May 11, 2023
Jason, the sales representative was very helpful. He was very knowledgeable, and helped find find exactly what I eas looking for. I would highly recommend him for anyone needing Furniture
Paulette Hudson
May 08, 2023
Matthew Storm was awesome
Kim Miglionico
May 08, 2023
Saad is fabulous!! Please visit the Ashley Outlet and see Saad!!!
Noorullah Alizada
May 08, 2023
Sad was amazing
Aaron Powell
May 08, 2023
Outlet was amazing today! SYEDA AND CJ WERE OUTSTANDING!!!! 😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁
Bill Johnson
May 08, 2023
Great service. Helped me find my lost phone as well.
Elisa Jones
May 08, 2023
Noor at training was awesome today
Raphael Ortega
May 07, 2023
Wonderful and very knowledgeable staff, shout-out Steven the Sleep Expert
Chris Murphy
May 07, 2023
Go find Saad, he is a straight shooter!
Bella Tibado
May 07, 2023
Helped by Cristian. Good, efficient service and friendly.
Caylin Chinault
May 07, 2023
Very nice people, all were so friendly and greeted us and even talked to us to ask how we are doing :))
Patsy Harless
May 07, 2023
Matthew was friendly and helpful.
Cheryl Collins
May 07, 2023
Matthew was such a pleasant gentleman and was very helpful.
Jennifer Muse
May 06, 2023
Thank you Cristian!
Patricia S
May 06, 2023
Jason was absolutely WONDERFUL. His customer service was Amazing. He was extremely knowledgeable about everything I purchased.
CeCe Smith
May 05, 2023
Came to the store to outfit a new home. Elisa was wonderful help to my husband and I! She took the time to walk us through many options and discussed designing concepts. She was patient and kind and made our experience easy and enjoyable.
Darren Andariese
May 05, 2023
My wife and I stopped by to look at dinette sets and we worked with Elisa. Elisa was wonderful to work with and she showed a lot of patience and care to help us find the perfect set. Unfortunately during this stop we didn’t find that perfect set but Elisa said that she would keep a eye on new items that come in and let us know when to come back. Elisa was great and didn’t pressure us. She wants us to be happy with our purchase.
Lyde Andrews
May 04, 2023
CJ was great, and everyone was very courteous and professional. Highly recommend!
Edward Zottoli
May 04, 2023
Aubrey and Rachel were outstanding. Where do you get these people? They've out did themselves. Kind, courteous, knowledgeable and fast. Can I say Thank you. I will be back.
Olivia Armatis
May 03, 2023
Steven and Saad were very informative and helpful! They gave me a lot of great information about the furniture I was interested in and helped me pick out the right mattress for me. Great customer service!
Tammy Pittman
May 03, 2023
We came in looking for new furniture for our new home and we’re greeted by Dania who was so patient & wonderful!We bought a bedroom suite, mattress, end tables and coffee table & new dining table with chairs/bench. I’m so excited to get this in our house!
Karen Jones
May 02, 2023
Syeda was very helpful and patient with us. She was friendly without being pushy and found us a great couch!
Jonathan Akhondi
May 01, 2023
Elisa was super helpful and even helped us purchase what we needed given our floorplan space versus just trying to sell us something even if we didn't need it. Will return again because of her!
Linette Kasper
May 01, 2023
Wonderful, knowledgeable, and pleasant staff. Ron was amazing and very informative. Highly recommend.
Joy Greer
Apr 30, 2023
Great customer service, great prices!
Iviance Rowell
Apr 29, 2023
Aulbrey and Rachel was the most courteous , helpful.
Simone Dale
Apr 29, 2023
Always friendly and incredibly helpful staff.
Malissa Fitzpatrick
Apr 28, 2023
Great selection for any budget! Saad was extremely helpful and went out of his way to understand our needs and make the best recommendations. Highly recommend!
Lucas W
Apr 27, 2023
Ron was very professional and helpful. Will return and ask for his help again.
Charles Thomas Sr
Apr 27, 2023
Ron is an excellent salesman. He answered all of my questions, and went above and beyond to ensure what I wanted was available. Great job!
Nancy Wilk
Apr 27, 2023
Phones don’t work. Furniture purchased a month ago, said it would be 4 weeks and now being told it wi t be in until end of June. Paid cash day I was I store. Manager said it would be no problem to have it in 4 weeks. No one is answering phones and customer service has no idea about this particular store location. Very poor way to do business
Phillip Martinez
Apr 26, 2023
Stephen was a awesome, Jared was cool too
Heather Kilmer
Apr 25, 2023
Jared was AMAZING! I wish I could give him more than 5 stars! If something wasn’t in stock he came back with a similar option to ensure we would leave happy and satisfied! I am VERY happy with his customer service and will be coming back when he is working to finish furnishing my apartment with furniture! 10 out of 10, recommend! 😊
Arthur Mixon
Apr 25, 2023
Stephen and Rachel was very helpful
Daniel Barber
Apr 24, 2023
Had lots of options for very good prices! The delivery time would have been kind of far out because the item we chose was backordered, and they were out of their way to get us a floor model so it would arrive faster. They didn’t have to make that extra step but they did, and it’s will make our lives way easier.
Freddie Proctor
Apr 24, 2023
Ron was extremely helpful in my search of furniture for my new apartment. Even showed me the process for ordering and all availabilities for what I was interested in.
Lavell Harrison
Apr 23, 2023
So today's a beautiful Sunday afternoon my husband and I looking for reasonable quality furniture we visited Ashley in Fredericksburg Va. I must say the experience was amazing from the phone call wemade and spoke with Tonya to entering the store being greeted andassisted by C.J. of course we made a purchase while processing Mathew was extremely friendly. The entire staff was nice well dressed and very professional.
Joffa Williams Grant
Apr 23, 2023
Ron at the Ashley outlet Fredericksburg was great customer service
Allison Morales
Apr 23, 2023
Cristian was a good sell’s person and Atended us very well
Billie McCall
Apr 23, 2023
Stephen was very helpful about the products in the store !
Cynthia Parson
Apr 22, 2023
Cristian was great! Showed patience and excellent customer service until I made my decision. Now that’s HUGE!
Zach Sherrod
Apr 22, 2023
Easy, no pressure sale. Bought several pieces for multiple rooms and the process couldn’t have been easier. CJ was easy going, knowledgeable, and willing to help move furniture around to put with other pieces to help us make decisions. Overall great experience!
Sarah Partin
Apr 22, 2023
CJ was very helpful and professional 🙂
Mario Board
Apr 21, 2023
CJ was more than helpful with our purchase. Would recommend his services again
Cheryl Ennis Self
Apr 21, 2023
I deeply appreciated the good service and help from CJ. He was friendly, professional and had great insights about different products. He is an outstanding Ashley employee. Thank you!
Adam Covington
Apr 21, 2023
CJ was awesome. Fast precise and friendly
Michele Jarvis
Apr 20, 2023
Great store. Ron is a great sales person. I would recommend & be back.
Juan Hernandez
Apr 19, 2023
Clay is great help all my question
Gillian Shae
Apr 19, 2023
Dania helped us with buying a new sofa! She was great :)
Carmen Ramirez
Apr 14, 2023
Ron was amazing!
DORIAN JONES
Apr 10, 2023
My parents and I were really satisfied with associate Saad help in assisting us in find a new bed frame. We have just received moved to VA and need new furniture and we will return
Mouhamed Dioum
Apr 08, 2023
Steve did a great job
Precious Kilpatrick
Apr 08, 2023
Staff was friendly, efficient, attentive, and was knowledgeable
Diana Carvajal
Apr 04, 2023
I am beyond grateful and blessed to Ms. Rachel and Ms. Elisa they both gone above and beyond customer service, I been treated like family and for sure will be back even if it’s over an hour drive I recommend the this store, manager and Ms. Rachel CUSTOMER SERVICE 🌟 💗
Hunter DeCarlo
Apr 02, 2023
Stephen and Jared were amazing!!
brittni wilson
Apr 02, 2023
Stephen and Jared are the best!
Tamim Karimi
Apr 02, 2023
It was great experience visiting Ashley store. Cheap price with high quality. Great customer service.
Holly Mullens
Apr 02, 2023
Stephen was so helpful! He walked us through many great options, even helping us find my daughter's lost toy. Definitely recommend!
Punk_ Phannn
Apr 01, 2023
Working with Stephen has been great, he's not a follow around like a hawk salesperson which I find refreshing. Store looks great. Will most likely be grabbing our 3rd sofa set from Ashley.
Alton clowers
Apr 01, 2023
Stephen, was very helpful and knowledgeable about our future purchase. Exceptional customer service and wonderful customer experience! I would definitely recommend them. Ask for Stephen.
Michelle Sisco
Apr 01, 2023
Saad was the best!!! Very informative, great personality and the best to work with!
Allison Wilk
Apr 01, 2023
Saad was very helpful & knowledgeable. He was an out of the box thinker. He was able to envision how we wanted to set up our living room in our new house!
Rachel Farmer
Apr 01, 2023
Great staff!! Matt was great to work with!!!
Steven Fuquay
Mar 31, 2023
Great experience, extremely friendly and knowledgeable staff to especially saad!!
Sylvia Brown
Mar 30, 2023
CJ, showed me bedroom suites and I decided buy that and love sofa! He was excellent in explaining the purchase options and I sealed the deal.If you want good customer service to your want and wishes CJ is the go to guy! Thanks Again CJ
Erl Valko
Mar 30, 2023
Saad was fantastic! Efficiently took me through the process quickly! Thanks Saad!
Patricia Johnson
Mar 30, 2023
Saad was professional & kind.
Erin Soucie
Mar 30, 2023
Jared and the floor manger were amazing. They had a great selection and reasonable prices. They delivered my couch and chair in two days. They showed up right on time and put everything together. The furniture looks great and it’s sturdy. I hope it will hold up.
Thomas Lackert
Mar 28, 2023
Great service!
Romekie Nelson
Mar 26, 2023
Syeda and Saad went over and beyond with customer care. Their advice regarding making the right choice of furniture was on point. They were extremely patient while I explored the many options available. I got real quality and beautiful furniture. Thanks guys!
Donna Scruggs
Mar 26, 2023
I am very happy with my purchase and service I received recently from Ashley Outlet Store CJ my sales associate was very friendly and helpful at getting me what I wanted at the best price available I recommend them if you’re looking for reasonably priced and quality furniture.
Michael Young
Mar 26, 2023
Great customer service. Saad was very helpful and informative and also helped me load furniture into my vehicle. Thanks again!!
Gabriella Wells
Mar 25, 2023
CJ was awesome! Helpful and friendly, without pressuring. Lovely experience.
Craig Wochinger
Mar 25, 2023
Salesman Saad and store manager Elisa were great and very helpful and knowledgeable and they were understanding and willing to work with us. Would definitely go back and deal with both of them. Highly recommend and happy with my purchase
shawn humberger
Mar 25, 2023
Quick in / out, not pressured
Janice McNeil
Mar 25, 2023
You have check out the beautiful furniture and incredible discounted prices! I was politely greeted by Aulbry when I entered the store. He was very helpful and professional while assisting me with the purchase of a bed. I will definitely be back to purchase more furniture. If you want a stress free and pleasant experience, please ask for Aulbry.
Alexandra Ulses
Mar 25, 2023
Amazing experience. Cj was awesome and helpful and got us exactly what we wanted!
Diane Armstrong
Mar 25, 2023
Matthew was wonderful. Thanks for your help.
reba jessee
Mar 25, 2023
Great place to shop
Angel Genao
Mar 24, 2023
Great customer service. Easy and fast.
Samira Fredericks
Mar 23, 2023
Ron was very helpful and pleasant to talk to. Store selections are great and inspiring. Very organized store.
Brandy Winker
Mar 20, 2023
I worked with Jared today. He helped me by a dresser and end table for my son's room. Everything went smoothly and easy. I'll update this review if anything bad happens after delivery.Update: Stephen helped us pick out the perfect couch for our home and family.
Lakisha Brown
Mar 18, 2023
Stephen and Rachel were fantastic! The customer service was phenomenal. I will be back.
linnae vaughn
Mar 18, 2023
CJ and Rachel are fabulous!!! Excellent customer service - was greeted with a friendly smile and much professionalism…🤩
pamela wilson
Mar 17, 2023
Polite, courtesy and patient with me during the entire process.
Chassidy Brandl
Mar 16, 2023
Saad was helpful and provided awesome customer service! Best experience we’ve had in a while.
Kimberly Tilghman
Mar 16, 2023
Great service Cj was coolWith helping me pick out some things.
Thomas Scheel
Mar 16, 2023
Saad was awesome and easy going. Helped with all our questions and was very knowledgeable. My wife and I always come back through the year and buy more things for the house just because of employees like Saad!
Wendy Hendrick
Mar 14, 2023
Elisa was great sale person. Very nice and good.
Pamela Tures
Mar 13, 2023
I went to Ashley furniture Warehouse to purchase a small dining/gaming table. CJ was very helpful in going over different ideas. I also was able to find a bedside table that was on clearance. If you’re looking for a specific thing, they are the warehouse for all of the Ashley furniture stores and you might find what you’re looking for at the pay and go section. All in all, it was a good experience. Plenty to choose from and help at every turn.
Karen Jackson
Mar 13, 2023
CJ was a pleasure! He was very helpful and very personal!
c b
Mar 12, 2023
Steven was a great help. Will definitely return for any other furniture needs
Steven Adams
Mar 12, 2023
Jared really knows the merchandise and very professional
Natalie Gergler
Mar 12, 2023
It was nice to be offered to help, but not followed through the store, like some furniture stores do. Thanks CJ for your help:)
YaQueva McKnight
Mar 11, 2023
CJ was a great sales rep. We ran into a small hiccup but it was resolved quickly and we are excited about our purchase.
Tina Cunningham
Mar 11, 2023
We are returning customers and have been successful twice with Ashley.
Sonja Zimmer
Mar 11, 2023
CJ was so great and helpful! Highly recommend
Lisa Veney
Mar 09, 2023
Aulbrey was great!
Leslie Jackson
Mar 09, 2023
Steve and Joshua both provided exceptional customer care and support. We highly recommend them as your sales consultants! We appreciate how they worked diligently to ensure that we found the items that worked best for us.
susan kirby
Mar 09, 2023
Sales person Ron was great..
Ana Iraheta
Mar 06, 2023
CJ was really helpful
ZayToTrill
Mar 05, 2023
STEPHEN DID A GREAT JOB , THE BEST SALESMAN IVE HAD IN A MINUTE !
QUANTE' THE SINGER
Mar 04, 2023
Excellent customer service we had a fun experience and got exactly what we wanted !! We will shop here again !!
Taylor Guyton
Mar 04, 2023
Customer service was great!! Tavon was very helpful in helping us find everything we needed. He was very professional and polite!! He provided great customer service with a positive attitude!!
Audra Barrett Dembele
Mar 03, 2023
Ron provides excellent customer service. Nice selection of furniture at good prices.
Kayla Williams
Feb 26, 2023
Ron was very kind and helpful. He answered all of my questions and made the entire process very easy!
Jasmin Leonty
Feb 26, 2023
Ron was fantastic and extremely helpful. Definitely will be back and will request his assistance!
Ashley Hicks
Feb 26, 2023
Great service and very helpful salesman! Ron was very patient and thorough helping us choose the right dining room table at the best price possible!
Jacob Jones
Feb 26, 2023
Came into buy a couch set, found a great sectional at a great price. Saad and Ron were very helpful!
Latoya Richardson
Feb 25, 2023
Had a great shopping experience with Saad this morning, he was beyond patient and really understood what I was looking for
Elijah Thomas
Feb 24, 2023
Aulbery was very nice and helpful
Karen Miller
Feb 24, 2023
Aulbrey was a great help and so curtious
William Lankford
Feb 24, 2023
Great experience, got what we wanted and needed and the salesman, CJ was awesome.
Edwin Canales
Feb 23, 2023
Great experience!Very helpful.Amazing customer service, specially Saad, he made the process very easy and knew exactly what I wanted, there was no pressure at all in buying anything extra. I will definitely comeback for future purchases.
Cc Cc
Feb 23, 2023
Stephen was very approachable and very knowledgeable about the products and took time with my family to get us what we wanted. Very pleasant attitude. , professional dress and mannerisms. I will visit this store again.
Dee Jackson
Feb 21, 2023
Syeda was very patient and pleasant, she made furniture shopping very pleasant!
Brandon Sands
Feb 21, 2023
Was a wonderful experience. Saad made me feel welcome and at home.
Alicia Alleyne
Feb 20, 2023
Crystal was amazing!
Alexis Keenan
Feb 20, 2023
CJ was very friendly and not an overly pushy salesman, which is very refreshing and appreciated. We will be back to work with him.
P M
Feb 20, 2023
Great service!!
Sdmt999
Feb 19, 2023
Syeda was absolutely amazing with helping me find my items. She was friendly, patient, and interested in what my needs were. She took her time and I really enjoyed working with her. I would recommend her and the store to anyone looking for a great experience buying furniture. Thank you Syeda for all of your help and finding me the best deals.
Taylor Ragsdale
Feb 19, 2023
Stephen was so helpful with exploring our options and helping us find a chaise and bedroom set that suited our living space and was affordable! will come back again!
Beth Bowling
Feb 18, 2023
Jared is extremely helpful and knowledgeable. Great experience
TheRealTExpert Enterprises, Inc
Feb 18, 2023
Rachel was amazing! Extremely helpful and very knowledgeable!!
QueenSith (QueenSith)
Feb 18, 2023
Saad was a great help! Would recommend doing the rest tested to get more money off as well.
Michael Scott
Feb 18, 2023
Saad was great and even cracked a few good jokes
Pam Taylor
Feb 18, 2023
Stephen was awesome!!!Give him a raise!!!
Johnny Lederer
Feb 17, 2023
CJ was a pleasure to work with. Answered any questions we had and made sure we loved our pick on furniture before we purchased it.
Patricia Bartman
Feb 17, 2023
Saad and Elisa were amazing, finally getting my mattress!!!
Armando Lopez
Feb 17, 2023
Saad was great! He helped us with everything and was very knowledgeable about the products! We’ll be back!
Amanda Foote
Feb 16, 2023
Ron was great, no pressure what so ever and was really kind in showing me different couch options.
V J
Feb 16, 2023
Crystal greeted me with her beautiful smile. She helps me find and purchase what I was looking for. Thank you Crystal.
Zeenat D
Feb 16, 2023
Great place to shop for furniture
the burningace
Feb 15, 2023
He was so helpful Aubrey
Kyle Winters
Feb 14, 2023
Crystal was amazing and knowledgeable, and helped us find what we needed immediately!
Russell Henson
Feb 13, 2023
Crystal was great! She made out purchase a breeze to process!
Mirna Ramirez
Feb 13, 2023
Ron and Saad were wonderful!!! They are very knowledgeable and helpful, great personality. Awesome costumer service.
Kjsha Adams
Feb 13, 2023
Thanks So Very Saad for a great Accessories Shopping Experience! See you again soon! Love My Lamps!
Hollyann Devenport
Feb 12, 2023
Ron is an amazing sales man! He is very personable, kind, and doesn't waist your time showing you things that doesnt meet your criteria.
Diane Engelson
Feb 11, 2023
Always a pleasant experience when we buy furniture for our home at Ashley outlet the people there are so nice and helpful Stevan was a great help in finding the right chest of drawers for my mother in law sorry if I spelt the name wrong
Tricia Puccetti
Feb 11, 2023
Stephen was very helpful and polite
margaret jetter
Feb 11, 2023
Excellent experience with Jarrod today!!!
Dwayne Marks
Feb 11, 2023
I had a very pleasant experience, salesman Ron, was very helpful and gave me some idea toward my purchase.
Pilar Alfaro
Feb 09, 2023
Saad, was good sales person
Jennifer Moore
Feb 08, 2023
Crystal was awesome! Great customer services and very patient!
Jeannie Sweet Allison
Feb 05, 2023
My husband and I were looking for a mattress. After visiting other stores, I called Ashley Outlet and spoke to Syeda. She was extremely helpful over the phone. We went into the store and sought her out. Listening closely, she did not try to talk us into something based on her sales but by what we stated we wanted. She helped us find the perfect mattress for our specific needs and price point. A rare quality in a sales person. She was not only knowledgeable but also honest. We highly recommend HER.
Robert Carter
Feb 05, 2023
Jared was wonderful helping us find the specific furniture we needed to add to our living room. Even with just the little detail on our coffee table he was able to point us to the perfect end tables and console table.
YAHKIMAH
Feb 05, 2023
We came to Ashley Furniture Outlet store and was greeted by Stephen!!! He made our experience extremely easy and stress free!!! Would highly recommend using them to buy furniture!!!
Eva Lucas
Feb 04, 2023
Visited the store in Massaponax and the service was great!! Excellent service with Syeda. She was very nice, patient and courteous!! She did everything possible to make the sale work for me!! The Manager was awesome and the Customer Service Team...Tanya you were the bomb!!
Loren Duvall
Feb 04, 2023
Great service with Adnan! He made it happen!
Stephanie Walker
Feb 04, 2023
Syeda was great! Very helpful.
T. Allende
Feb 04, 2023
Syeda and Jared was a amazing individuals. No matter how many times I come in. They make me want to shop in Ashley's and only Ashley's. Syeda brings a bright energy and smile to customers. Thank you for both of them from a customers view. They are assets to the company.
Cy Ferguson Odogwu
Feb 04, 2023
My sales person was very helpful and knowledgeable, has a good sense of humor. No high pressure sales pitch. Thanks Jared.
Jason King
Feb 03, 2023
The gentleman helping me was courteous and knowledgeable.
Marisa Parker
Feb 03, 2023
Saad was fantastic and helped us buy what we needed quickly and in-budget.
Jennifer Burke
Feb 03, 2023
Adnan was extremely helpful and I found everything I was looking for!
Tanya Ocasio
Feb 03, 2023
Saad was professional and very helpful. Great prices and selection.
P Ocasio
Feb 03, 2023
Mr. Saad was very helpful and friendly was a pleasure doing business with him.
MITCHELL TICHENOR
Feb 02, 2023
Bought a 5 piece Sectional from Ashley Outlet in Cosners Corner. Saad greeted us at the door, was very friendly and professional. He encouraged us to walk throughout the store alone but was right there when needed. The entire process was straightforward and seamless. Also, big shout out to an old friend of mine Steve Humphrey! He’s the man. Ask for either of them and you’ll be taken care of. - Mickey
razia mujahid
Feb 02, 2023
Not much choice of furniture. Place not very clean.
Masih Alemi
Jan 31, 2023
Syeda is always awesome, she is always helpful and gives us the best service and products, she is an asset to this entire team and store. Thank you
Jared Chisholm
Jan 31, 2023
Jared was great!
Taty Inga
Jan 31, 2023
Jared great experience for my new bed set
Joel Johnson
Jan 31, 2023
Shopped around for couches for an entire weekend and we went by multiple stores multiple times looking and negotiating for the best price. Saad and Sayeda (sorry if i misspelled your names) were very helpful, kind, and in the end were able to come in at the best price. This is a review of the store and the customer service, not the quality of the couch or the delivery as we have not yet recieved it.
jmk2019
Jan 30, 2023
Enjoyable shopping experience at Ashley Outlet with representative Stephen Hills.
jerjayjor
Jan 29, 2023
Syeda was amazing and the most helpful person I have had in a very long time. She paid attention to my request and helped me get exactly what I wanted. Thank you for having her as an employee.
Denita Thomas
Jan 29, 2023
Syeda was very kind yet professional. Her customer service skills was exceptional which also contributed to my purchase. She is an asset to your place of business.
arthur wholey
Jan 29, 2023
Adnan was great to work with. Top notch help, got us in and out quickly and efficiently.
Ana Gomez
Jan 28, 2023
Adnan SalehGreat customer service, friendly and explain everything with a smile 😃
April Marie Sautter
Jan 28, 2023
Amazing service, we got a perfect couch and would definitely come back for more furniture in the future. Jared was a great guy, wonderful person and very knowledgeable, helped us find a perfect fit. Thank you!
owen saunders
Jan 28, 2023
Very helpful
Enrique Larrea
Jan 28, 2023
Ashleys Rep Saad was very knowledgeable and provided great customer service.
Richard Minorics
Jan 27, 2023
Adman was a very big help.
Dena Hammoudeh
Jan 27, 2023
Adnan was a wonderful sales associate there and he was helpful and patient. THANK YOU, ADNAN!
Multi Khc
Jan 27, 2023
Salad provided amazing customer service!! Made our experience stress free. No hassle. Honestly, I can not recommend him more! Amazing!
Anita Boush
Jan 26, 2023
Aulbrey was so patient with me and very professional. I wanted bargains and he helped me find the kitchen chairs I wanted.
Leslie Downs
Jan 26, 2023
Have been shopping here at Ashley for over 16 years. Now looking for furniture for my daughter’s apartment. Really appreciated Mr. Adnan’s help with the process. We will be coming back to make her first furniture purchase!
Jay Kole
Jan 26, 2023
Saad was very helpful with making arrangements to purchase and deliver a recliner for my client.
Wendy Mullen
Jan 26, 2023
Ron is new to the business,however, he was very patient and explained the process of our furniture needs with the expertise and knowledge of an old pro. He was very confident and professional in all aspects. Thank you for a job well done Ron!
Carl D
Jan 26, 2023
Adnan was great!
Kamari Riley
Jan 22, 2023
I was working with a guy named Jared Chisolm and he was single-handedly the best worker i’ve met in this field. He assisted us with literally anything we had questions about and made sure we got everything we wanted at a reasonable price. He’s an amazing guy and i can’t recommend him enough. Me and my mom were extremely satisfied with the service!! :)
Leigh Anne Parker
Jan 21, 2023
Salad was awesome! Very personable, patient and knowledgeable. Highly recommend him!
Jessica Jackson
Jan 21, 2023
Saad was very knowledgeable of all products while helping me find a new bedroom suite. Amazing customer service, we will definitely be back to purchase from him again!
Susan Wanderer
Jan 20, 2023
Crystal was fantastic!
courtney satterwhite
Jan 20, 2023
Great experience. Saad was very helpful and friendly!
Betty Burleson
Jan 18, 2023
Aulbrey is excellent and very caring, and so helpful♥️
Jasmine Stringfellow
Jan 16, 2023
Aulbrey was fantastic, gave me space when I needed it and was quick to answer any and all questions. I would definitely ask for him by name for any future purchases
veronica lambert
Jan 14, 2023
Crystal and Jared were very helpful in our decision to purchase a new bed and mattress. From start to finish they provided all the information we needed.
Andrew Sestito
Jan 14, 2023
We had a great experience picking out a new couch. Saad was the associate helping us out and he was perfect. My wife and I could not be happier with care Ashley Furniture and Saad gave to us.
Saad 350
Jan 14, 2023
I worked with Leny she’s excellent, highly professional and incredibly knowledgeable. I highly recommend her for her great service!
Steven
Jan 13, 2023
Great service from Ashley representative Saad. Just move from Boston to Virginia and he was able to help me out with my financing. From working oversea and by moving back to the states with no furniture, Saad was able to complete my move to a new home.
Heather Coleman
Jan 13, 2023
Crystal is amazing!!!
Caro Abreu
Jan 08, 2023
Thank you Stephan and Jared for your assistance and expertise.Love my new dining room set!
Leigh Spurlock
Jan 07, 2023
Came in just to look but was able to find something my husband and I both loved. Aulbrey was very knowledgeable and incredibly helpful!
Jayla Adams
Jan 07, 2023
I met Crystal today , and she was very helpful and she helped us find a great sectional today
Ford Tiffany
Jan 07, 2023
Dimitrious and Steve were great and extremely friendly. Our purchase for our new home was smooth and fun!
Yvonne Costello
Jan 06, 2023
Crystal was amazing. Very helpful and patient with all of questions. Made the process easy.
Drew Kent
Jan 02, 2023
Adnan was super helpful with helping us find a couch that was a perfect fit for us. He was super nice and polite, and is awesome at what he does!
Patty Kramer
Jan 02, 2023
Najma was great to work with and very helpful!
Amanda Fitzgerald
Jan 01, 2023
Adnan was amazing throughout the entire process. We couldn’t figure out which bedroom set we wanted to get for our daughter and he was very patient and understanding.
Allison Howard
Dec 31, 2022
Great exprerience! Stephen is a great help! recommend to anyone coming here!
Alexandra Garcia
Dec 30, 2022
(Translated by Google) Excellent service, Miss Crystal, a very good person, helped us very well throughout our purchase. The lady is bilingual.(Original)Excelente servicio la señorita crystal una muy buena persona nos ayudó muy bien durante toda nuestra compra la señorita es bilingüe.
Tommy B
Dec 30, 2022
Ron was good to work with, Thanks
Rose Reed
Dec 30, 2022
Josh was very helpful and a friendly face. I'd been in the store several times before I settled on my purchase.
t ha
Dec 30, 2022
Thank you Adnan for your great customer service and patience!
Victoria P
Dec 29, 2022
Bought a nice couch that could be delivered quickly. I paid extra for delivery and setup. When it was delivered it was not sent with the plugs for the recliner and I was told I had to spend an hour to drive back to the store to pick them up (they were not given to me when I purchased the couch). I cannot figure out where to plug these into so my recliner does not recline. I called to ask for help and if somebody could come help me since I paid for delivery and setup and this was not done, they said no and emailed me a chart and said “figure it out” even though my sales guy said someone was scheduled to be sent back out. I still cannot get it set up and the team here refuses to help me.
JH Stothoff
Dec 29, 2022
Adnan did a great job showing us many options for mattresses. We are happy with our choices and experience in your store. Thank you!
Matt Klump
Dec 28, 2022
Adnan is the man!
Scott Megan Heston
Dec 28, 2022
Wonderful experience. Adnan was very helpful & knowledgeable.
Greg Wilson
Dec 28, 2022
Syeda was very friendly. Smiles alot which you dont see very often anymore. She is an asset to your company and team. We will be back!
Ashlynn Green
Dec 26, 2022
Adnan was very helpful with helping us find the perfect couch!
Susan Heidenreich
Dec 24, 2022
Stephen was very helpful, and you don’t get the salesman vibe when you work with him. He goes above and beyond to answer your questions.
Sam
Dec 23, 2022
Jordan was friendly, easy to work with, knew how to help me, and I was happy with the XL twin mattresses I was looking for. Thank you!
Nathan Buttgen
Dec 23, 2022
They were kind, accommodating, energetic and so Great!
David Thomas
Dec 22, 2022
Very pleasant and friendly service with Demetrius! Took care and addressed all of our needs!
Rachel Brent
Dec 20, 2022
Syeda was so helpful! ❤️
Chaz Resko
Dec 18, 2022
Heather and Jared sold me the most perfect sectional I have ever purchased! Will be going back there for everything!
Sirius Innovation LLC
Dec 18, 2022
Recently purchased a nightstand from Ashley Furniture (spotsylvania,Va) and was assisted by sale rep Stephen. Customer service was excellent and the deals they offered were great! Please check out Stephen when you come out to visit. Much appreciated!! Keenan
RK Newton
Dec 17, 2022
Great folks. Great prices
Giletti R
Dec 16, 2022
I went to Ashley's to purchase a table and mattress. Josh assisted w/ my sale and was great at price matching. He was great through the whole purchase process!
Yolanda Muir
Dec 13, 2022
Stephen is legit the truth as a consultant. Great job!! So happy with my purchases!!
Katelyn Bowie
Dec 13, 2022
Wonderful location customer service was outstanding!! Aulbrey was amazing
Jennifer Weir
Dec 13, 2022
Syeda is great. Customer service is excellent. She helped me and got me in out. The whole store was really helped. They all bonuses for being in the Christmas Spirit🥰
Aimee Hardy
Dec 11, 2022
Crystal was awesome to work with! So happy with the service we got. Thank you.
Henry Ventura
Dec 11, 2022
Want to give a huge thanks to Crystal for helping us out with buying our first purchase on our Sofa. Crystal was very nice and made it easygoing to make sure we were satisfied with our purchase.
jennifer shafer
Dec 10, 2022
Great experience! Stephen Hills was very helpful and knowledgeable. He really took his time and made sure we understood the process.
Tim Reffner
Dec 10, 2022
When we arrived, we was greeted by one sales person. Then that sales person went and found a chair and sat and never serviced us. We walked the whole store with no help.
Jeremy Jack
Dec 10, 2022
Crystal Fuentes was extremely helpful. Very professional and excellent customer service!
Isaac Rivera
Dec 09, 2022
Josh was very helpful
Trinidy Breci
Dec 08, 2022
Aulbrey was very helpful. He made finding furniture very easy. Excellent service!
Casey Roberts
Dec 08, 2022
Aulbrey really helped us out, he made shopping very easy and comfortable for us. He can answer any questions you throw his way. Awesome service!
Brendon Schilling
Dec 07, 2022
Wouldn’t have even put one star if I didn’t have to. Customer service is absurdly horrible. Me and my Fiancé just moved into a house and needed a queen size mattress nothing to fancy but we didn’t want cheap garbage either. Found a mattress we liked and when we picked it up it was the completely wrong mattress. When we call they told us they didn’t know where the mattress that we originally ordered went and we would have to purchase a different one. We were told that they would provide a discount for a different mattress. Well I go to drop off the wrong mattress (that was cheaper quality than the one we paid for to begin with) and no discount was applied. They only took off the 25$ testing charge and now I’m paying full price for an upgraded mattress that we didn’t want on top of taking extra time out of my work day to pick them up. I work in customer service and understand that sometimes things happen. But the way they acted upon the issue was not at all professional. We will take our business elsewhere and I advise anyone else looking at buying furniture to look else where.
Melissa M
Dec 06, 2022
Jared was so amazing to work with today! I went in on a whim, but also rushed, solely looking to purchase a sleeper sofa before the holidays. He immediately greeted me as I walked through the door, saw that I had questions and showed me over to what I was looking for. Upon finally making a decision, he worked swiftly to secure the last sleeper sofa available in the color I had requested and made the entire process seamless from start to finish. He made sure to walk me through every detail before I finalized my purchase with Tonya, and I could not have had a more pleasant experience with both of them! Highly recommend them to make your shopping easier and more enjoyable!
Donna Wilson
Dec 06, 2022
Stopped in on a win had Stephen as my consultant ended up leaving with $3000 worth of beautiful furniture things to Steven and his ideas and help I’ll be back
Dan B in VA
Dec 03, 2022
Not really an outlet...expect to wait for furniture to be delivered as if it were new.
Jason McQueen
Dec 03, 2022
Stephen Hills was excellent to work with professional and exceptional customer service.
Maurice Smith
Dec 02, 2022
Awesome experience
Christy
Dec 02, 2022
Very nice and helpful people. Got a great deal.
Ramón Carranza
Nov 27, 2022
Crystal and Aulbrey helped us and responded to all of our questions and objections. Super lovely to Work with 100% recommend. Crystal is bilingual and helped translate.
Hipolito Gomez
Nov 27, 2022
(Translated by Google) Adnan good service(Original)Adnan buen servicio
henry gomez
Nov 27, 2022
Adnan amazing person and amazing service
Susan Newman
Nov 27, 2022
I visited Ashley’s today and Jordan my salesman was very attentive to my wants and was extremely helpful with my indecisiveness.
Nick Khan
Nov 26, 2022
Stephens customers service was UNREAL. Amazing person who wants you to get the best deal possible and will bend over backwards till he finds you something you like. Will only be going to him for all my future furniture needs. If you go to Ashley’s Outlet ask for Stephen!!!
Jen Oliver
Nov 26, 2022
Syeda was very helpful with the purchase of our sofa and loveseat!
Andrew
Nov 26, 2022
A consummate professional, CRYSTAL is awesome and will take care of you. Patient, experienced, and very knowledge.
Marysol Murillo
Nov 26, 2022
CRYSTAL did an amazing job, she was friendly, knowledgeable, and BERY helpful!! Would highly recommend :)
Castrodc333
Nov 26, 2022
Great customer service! Crystal was amazing and patient with us as we made our selections. Helped us with measurements and configurations so much! Thanks again, Crystal!
Faith Abernathy
Nov 26, 2022
Great service tonight!! Got everything we needed with from Adnan no back order. Will be back again!
Kerry Ann Andrews
Nov 26, 2022
Adnan was very helpful and polite and was very informative about the product
Tequita Queen
Nov 25, 2022
Thanks Jordan for helping us!
Stephanie Bowne
Nov 25, 2022
Aulbrey was super helpful finding and ordering the table I've been looking at for months. He discounted the shipping and price matched the online price. I was in and out in 30 mins.
Kristy Steward
Nov 25, 2022
Steve and Crystal were great to work with!
Kayla McConaghy
Nov 25, 2022
Jordan at the Ashley Outlet was awesome. He remembered us from a previous visit and helped us find the perfect dining set in time for Chrismas! Will definitely keep coming back for our future furniture needs!
Eileen Roberts
Nov 25, 2022
Super service from Steve! Very helpful and informative.
Y w
Nov 25, 2022
Aulbrey was fantastic!!!!
Kelly French
Nov 23, 2022
Stephen was awesome!
Dustin Miller
Nov 22, 2022
Adnan was a great help
Zoey Gordon
Nov 22, 2022
Aulbrey, was extremely helpful! Great customer service
Mond Richmond
Nov 22, 2022
Adnan helped us today and he was very professional. We had an amazing experience with his service. We will came back and look for him again.
Devin Jobe
Nov 21, 2022
My mother purchased a couch from Jordan! Very professional very helpful. Answered all my question & hers! Very helpful and not pushy! Amazing warranty aswell!
Dwayne Johnson
Nov 19, 2022
This store and it's management are terrible. They lie at the time of purchase then give you the run around with no communication. Also the manager hides behind his associates promising to return calls and never does.
Adam Stancil
Nov 18, 2022
We had a great experience buying our couches at the Ashley Outlet, Josh W was an awesome associate and a great guy to be around, and helped us find exactly what we were looking for. Thank you🙏🏼
Sergio Rivas
Nov 18, 2022
Adnan was great. Dedicated salesperson that explained to us all the details. I would recommend him and Ashley always
janet Roberts
Nov 18, 2022
Crystal was greatVery helpful. Very happy with my experience.
Cydney Roberts
Nov 18, 2022
Crystal was fantastic! Very satisfied with our visit today!
Guppy Swim
Nov 18, 2022
Great service, quick and simple
Sean Mills
Nov 17, 2022
Adnan was great! No pressure and helped us select the right tables!
Chad Bonner
Nov 15, 2022
Stephen gave me all the info I needed for mattresses!
dlfirebird123
Nov 15, 2022
Sarah was amazing 😀
Matt Klump
Nov 15, 2022
Adnan for the win!
cathy nicholson
Nov 13, 2022
Adnan was very helpful, great buying experience!
Traci far
Nov 12, 2022
Bree was awesome. Made sure I got everything I wanted !
Stephanie Thompson
Nov 12, 2022
Adnan was the man. Steve is very helpful too 👌👌
Jas B
Nov 12, 2022
Jared was very nice and helpful. I explain what I needed and he pointed out the perfect sectional. Thank You!
Merima Sabanija
Nov 12, 2022
Great customer service, friendly, helpful!!! Aubrey was great!!!!
Lupe Reynoso
Nov 12, 2022
We recently bought a couch and accent chair from Ashley Outlet. Aulbrey was great and very helpful. He was intentional at getting us the best prices. He was very personal and patient. We would absolutely shop with him & Ashley again !
andrea martin
Nov 10, 2022
Crystal gave us great service. She went above and beyond to help us find the right sofa that was right for us.
Vickie Munro
Nov 10, 2022
Adman has been extremely helpful and pleasant to deal with and showed me exactly what I wanted
zulma Sheppard
Nov 09, 2022
Jordan was very helpful in helping us find a new couch. We didn’t feel pressured and he showed us a lot of options.
yup yup
Nov 09, 2022
Adnan was very helpful during our buying process. We will be back to see him again!
Faviola Contreras
Nov 09, 2022
Very nice person helpful, smile always, Aulbrey thanks.
Jenny Hernandez
Nov 08, 2022
Adnan was very helpful, GREAT Customer service!!
Jozalynn Walker
Nov 08, 2022
Syeda was amazing!
alyssa kumah
Nov 08, 2022
Aulbrey was amazing and efficient! He worked the best deal and quick delivery.
Yahve Gallegos
Nov 07, 2022
Great customer service! Thank you Aulbrey!
Christen Kyzer
Nov 06, 2022
Adnan was wonderful! Very patient and accommodating. He spent hours with us looking at furniture.
Susana Navarro
Nov 06, 2022
Jordan was awesome was great help and I got what I wanted
Kristyn T
Nov 05, 2022
Stephen was an amazing help and stuck with us through the entire buying process and educated us on all options we had to make the best choice for us. Highly recommend him to anyone searching for home furniture.
Tameaka Berry
Nov 05, 2022
Jared, assisted me with my purchase! He is absolutely amazing! The fact that I was in the store on Tuesday, and he remembered my name 4 days later meant a lot! He was very helpful and knowledgeable! Thanks Jared for your top notch service! You will forever be my salesman:)
Jay Jackson
Nov 05, 2022
Jordan and Tanya was amazing. 😁
Danielle Wooldridge
Nov 05, 2022
Adnan was extremely helpful in helping us find a mattress! We recommend working with Adnan!
James Brown
Nov 03, 2022
She was great and so respectful
Jamar Reed
Nov 03, 2022
Excellent service dealing with Adnan
Duane Adens
Nov 02, 2022
Adnan was great. Appreciate his customer service. Awesome...
NorCal Jeni
Nov 02, 2022
Just purchased my new sectional from Ashley outlet. Adnan was great amazing customer service. Will recommend to my friends.
Eunice Ayala
Oct 30, 2022
service was great, thanks Mr Stephen!
Connie Beverly
Oct 30, 2022
Aubrey was a great help.
Carrington Williams
Oct 29, 2022
Stephen was amazing. Thank you very much for helping me out. And shad/Jordan was amazing as well.
Nisha
Oct 29, 2022
Adnan was a great help. He really focused on getting us the furniture that we wanted for our apartment at the right price. Look forward to working with him the next time we buy.
Evelyn Wise
Oct 28, 2022
Ron provided EXCELLENT service!
Jennifer Avila
Oct 27, 2022
Adnan was great! Helped us with everything we wanted and needed
Anina Bizub
Oct 27, 2022
We went looking for new couches for our new home and Jordan was excellent in helping, showing , and explaining our different options, we also wound up getting a dining room set too, he was a pleasure to work with and very knowledgeable
Lisa Weaver
Oct 27, 2022
Aulbrey provided excellent customer service on our recent purchase. We highly recommended him.
aesthetic
Oct 26, 2022
Love our new couch and mattress! Aulbrey was exceptionally helpful throughout the process and went above and beyond to make this a wonderful experience.
Waldo Valdivia
Oct 25, 2022
Jordan and Crystal great associates
Caitlin Hawkins
Oct 24, 2022
Jared was excellent to work with. Very knowledgeable and took his time.
Gisele Jeutong
Oct 23, 2022
Adnan was extremely helpful! Everything went smooth and I was in and out so fast!
Berolin Garcia
Oct 23, 2022
Jordan was great ! Very attentive and assisted with finding a new mattress
Tatiana Pedroza Woofter
Oct 23, 2022
Ashley had the couch I love but unfortunately did not have enough variety of rectangular ottomans to match the couch.
jamison Schoenhard
Oct 22, 2022
Bree was very helpful and pleasant to work with. Made the whole process easy.
Christina Marie
Oct 22, 2022
Jardan was very helpful. Got a great couch quickly and easily. Thanks!!
Mia Johnson
Oct 20, 2022
Immaculant service!! I took two days struggling to find the perfect living room set. Josh was very kind. I didn't feel rushed for once. He took his time and broke all the cost down for me. I really appreciate everything. I would also recommend his services to all family and friends.
Scott Karhan
Oct 19, 2022
Adnan was awesome! He worked with us to find the furniture we wanted and within the price we were looking for. He is the reason we always shop at Ashley! Thank you Adnan, and keep up the good work!
World Top Freight Trucking
Oct 19, 2022
The customer service was great. Adnan was very helpful and helped me find the couch I needed.
Ariane Sanabria
Oct 18, 2022
Great experience! Helpful friendly and quick!
Tina Thompson
Oct 17, 2022
Customer service five 🌟 crystal was awesome!!!
James Fraser
Oct 16, 2022
Adnan was super helpful and got us a great deal!
Neli Luna-Báez
Oct 16, 2022
Adnan was great! Thank you
angela jones
Oct 16, 2022
Aubrey was great! Met me at the door with a smile and provided great customer service.
Melvin Johnson
Oct 15, 2022
Bree is AMAZING !!! I've been a loyal customer to Ashley furniture for almost 20 years. Today I had the pleasure to work with the best saleswoman! Bree is professional, knowledgeable and listened to my needs! I highly recommend requesting to work with her!
Renata Smith
Oct 15, 2022
Jordan was amazing so helpful and patient
Cassandra Hall
Oct 15, 2022
Aulbrey and Rachel were phenomenal! An absolutely pleasure to do business with. Great savings and even better people.
Tiny LeFear
Oct 15, 2022
Tavon was great and professional. He was very patience and kind while working with us.
Wonton Steve
Oct 14, 2022
Bree did a great job helping me decide. Did not make me feel rushed or pressured. Thanks.
Sandra Southerland
Oct 14, 2022
Jordan has awesome customer service skills and was pleasant to talk too. He is an access to the company and made buying all comfortable and pleasant. High five to him
Nadja Ruiz
Oct 14, 2022
Adnan was outstanding.Great customer service and super helpful.
Chris Sullins
Oct 14, 2022
Aulbrey was very helpful!
Blischel Moore
Oct 14, 2022
Thank’s Adnan for your professionalism and product knowledge!
Wade Hvizdak
Oct 13, 2022
Great service, helped us get exactly what we were looking for.
Ruth Kochenour
Oct 13, 2022
Neil did a great job taking care of us. We are very satisfied with our purchase and the great service we received.
N H
Oct 13, 2022
Bree and Amanda were amazing salespeople and got me just what I wanted. Thank you!!
Judy Schneider
Oct 13, 2022
We had a great experience. Our salesman was very helpful and willing to work with us to get what we wanted.
Josh Scoggins
Oct 13, 2022
Steve and crystal were amazing, no need to haggle gave fair pricing. Highly recommend
Hanna Taylor
Oct 12, 2022
Aulbrey, Adnan, and Rachel were awesome.. I was limited on time and trying to stay within a budget.. they made it all happen! I've dealt with them before and every time has been a great experience!
Joyce Vializ
Oct 11, 2022
Adnan, was an awesome salesman, he did a great job in helping me decide on what I was shopping for.
Charlie Onesko
Oct 10, 2022
Thanks to Shannon and Stephen for getting my replacement lamp.
Sarah Beaudway
Oct 10, 2022
Josh helped us find exactly what we were looking for and got us on the delivery schedule 2 days later. Josh and Jared helped me get one of the couches and move it to plug it in to make sure it worked. Thanks guys for yalls help :)
Astrid Pleitez
Oct 10, 2022
(Translated by Google) Our experience with Stephen was very pleasant. He was friendly and very knowledgeable about the products.(Original)Nuestra experiencia con Stephen fue muy agradable. El fue amable y con mucho conocimiento sobre los productos.
Jay
Oct 10, 2022
Jared was awesome! Thanks Jared!
Stephanie Holton
Oct 10, 2022
I worked with Jordan he was amazing. Best customer service. Very nice. Easy to work with.
Carmen Snowden
Oct 08, 2022
Bree was wondering with helping me with my purchase of my beautiful Realyn Queen Upholstered Panel Storage Bed. Thank you 😊
dyneil maxwell
Oct 08, 2022
Sale rep took time to listen to us and help pick the right piece of furniture for us.
Myra Hall
Oct 08, 2022
Excellent experience! Stephen was very helpful and got us what we needed quickly
Ryan Reilly
Oct 08, 2022
Aulbrey was great to work with. No pressure, answered all of our questions and set up a time to meet us at a later date.
Cassidy Jones (Puglover1219)
Oct 07, 2022
Went into Ashley to get a twin sized mattress. Was immediately helped by Jordan who showed us our options for the budget we were looking for.
Annette Rosa
Oct 07, 2022
Outstanding customer services
Darryl Bradley
Oct 06, 2022
Definitely will be backNot finished
meredith smith
Oct 05, 2022
Excellent service!!!!! Stephen was amazing! Perfect service!!!!!!!!!
Anna Blankenship
Oct 04, 2022
Bree was fantastic and incredibly helpful. She made the whole experience very comfortable and provided all the information to make the purchase easy!
Daniela Pardo
Oct 04, 2022
Adnan was great to work with, when we were buying he just let us take our time no pushy sales but was always near by to answer our questions and really helped us find & match everything we were looking for. Definitely recommend and well be purchasing a lot more from here. 🙌🏼
Alice Obermeier
Oct 01, 2022
Nice large, clean store. Adnan was very helpful and patient with me. Good prices and quick delivery. Thank you!
??
Oct 01, 2022
Josh did a phenomenal job!
Ben Swann
Oct 01, 2022
Bree at the Richmond location did a wonderful job and made us feel very welcome
Michael Rogers
Oct 01, 2022
Crystal from the Fredericksburg store was amazing. Help with every detail, making sure we were happy with our purchase.
Fazila Tariq
Sep 30, 2022
Aidnan was a great help!!!! Found exactly what we needed.
Bobby Smith
Sep 30, 2022
Clay, thanks so much for helping Mom with her recent purchase of a sofa and loveseat. Appreciate your patience, not being pushy, and your kindness. She loves her new furniture.
Diana Ortez
Sep 29, 2022
(Translated by Google) I want to thank Adnan for his services. He treated me very well when I arrived at the store. He was attentive when I was inside the store and helped me with all my needs. Thank you so much for everything. I am very happy with my purchase and I will come back again when I need more things for my house.(Original)Quiero darles las gracias a Adnan por sus servicios. El me atendió muy bien cuando llegue a la tienda. Estuvo atento cuando estaba dentro de la tienda y me ayudó con todas mi necesidades. Muchas gracias por todo. Voy muy contenta con mi compra y volveré de nuevo cuando necesite más cosas para mi casa.
Caitlin Fetterman
Sep 29, 2022
I honestly have to give them a 1 star . Our delivery was great came in 2 days , beautiful comfy couch. I raved about them to everyone . Then within ONE month my brand new couch was creaking on every single cushion. It’s getting worse and worse. They are sending a tech out in a month by then it will be even worse as it gets worse by the day. I am so upset 😭. If the tech fixes” it , why should a 1 month old couch be fixed ? It should 100% be replaced. I will change this review if it’s replaced . My parents were about to come purchase this exact same couch but will not be doing that now . I really hope someone will help .
Kaitlyn Forster
Sep 28, 2022
Great customer service. Adnan was very helpful! Will definitely come back.
Joe Ram
Sep 27, 2022
Brenda and Tiffany were very professional as well as efficient in handling our needs. Brenda was especially helpful in locating the perfect bed set for us. Definitely recommend!
Lara Ferreira
Sep 27, 2022
Adnan was amazing! I just came back to the store to buy with him! Great quality service! Thank you!
Dietrich Emerick
Sep 26, 2022
Crystal did a great job helping us find a sofa for our new home. She was very kind and not pushy.
Trinity Paugh
Sep 25, 2022
Adnan was extremely helpful and exceeded our expectations. If you’re in the area, he’s your guy !!
Gregory Thomas
Sep 24, 2022
Very very excellent customer service!! They actually try to get something they works for you and not so expensive
Gregory Johnson Sr.
Sep 20, 2022
ADNANHe was a very nice gentleman very helpful and very very patient I would recommend him as a very good salesperson
Tikisha Robinson
Sep 19, 2022
Stephen was very welcoming, personable, &knowledgeable here in the store today. His customer service was impeccable! I found exactly what I was looking for. They have everything you need. I’ll definitely be back to this store!
Tim Leckemby
Sep 19, 2022
Adnan was fantastic. Quick and easy to work with. Will be coming back for sure!!!!!
Biztork 1
Sep 18, 2022
Bought ottoman and Stephen helped me and was extremely helpful
Miarra Soulier
Sep 18, 2022
Adnan helped us.He treated us as another number. Was very rude and loud with my husbands multiple times. Tried to sell us a broken table promising it would get fixed, when we asked the manager, she said that was impossible, we waisted all of our time, hours in there to walk away with nothing. he got mad that he couldn’t get one up on us,sad to say bc i really wanted the couch and table, all this happened at check out.
Deanna Sexton
Sep 17, 2022
Our buying experience was great. Cindy gave us space and was ready for us to approach her for questions and walked us through our purchase. Thanks!
Amanda Shank
Sep 15, 2022
Josh did an excellent job assisting us in purchasing our new furniture. He was extremely knowledgeable and personable and made the experience very pleasant!
Alexis McKinley
Sep 14, 2022
Aulbrey provided excellent customer service.he helped us figure out our purchase and guided us to the right choice. We are happy he was able to help us.
Cassandra Cooper
Sep 11, 2022
Stephen was very friendly and helpful. He made the process stress free with no pressure. The Ashley outlet had many many great options!
G L
Sep 06, 2022
Great place to find furniture, and a friendly face. Stephen greeted us at the door and took time to help us pick out the perfect bed set. He was so helpful we really enjoyed our experience, so much we came back and purchased a table set. Also greeted by Stephen who remembered us and was fantastic again. Thank you!
Ib Bangs
Sep 05, 2022
I went first time to the outlet to buy coach for my living room and met Syeda there,she helped me on everything and spent 3 hours with me she undoubtedly gave me incredible experience on everything.I definitely recommend to everyone who wants not a sales person but a person who can help you to decorate your home .
Sabrina Christensen
Sep 05, 2022
Josh was fantastic. Gave us room to browse, and was available when we needed him to make our final decision. Smooth process all around.
Shila Coello
Sep 05, 2022
Josh was super helpful and friendly! Awesome person gave space to shop and no following around which I love! Checked on all the questions I had and helped make everything fast and easy.
quinton bell
Sep 05, 2022
Josh is the best
kiki morales
Sep 04, 2022
i went in looking for a bed and one of the employees there his name was Josh was super helpful. he was super patient with all the questions i had and informed me on everything i needed to know. he helped me decide on my very first purchase of a bed. definitely recommend this store and ask for Josh to help you. seriously the best shopping experience!!
Adriana Johnson
Sep 04, 2022
Josh is the best ! Gave me the upmost customer service and really created an experience around my trip to Ashley’s Homestore. Helped me find everything & was super professional! Will definitely be recommending!
Scott Byer
Sep 04, 2022
Alyssa was great. Took the time to help me find what I was looking for in a sofa. Measurements, color, style, and what I wanted. Make sure to ask for her when you walk through the door.
greg whitley
Sep 04, 2022
To start off I absolutely hate going furniture shopping. We went next door and couldn’t get anyone to give us the time of day. Here before the doors could even close Josh had us pointed in the right direction. We looked at a few things and 15 minutes later he had all the paperwork done and ready to load it up. Thanks Josh
wile e. coyote
Sep 03, 2022
Joshua was outstanding! Very patient and gave the right amount of customer service interaction to help us find the perfect family room sectional.
Bernard Jones
Sep 03, 2022
I'd like to share what a delightful time I had shopping at Ashley. Syeda was my salesperson and she made experience a total joy. She's very knowledgeable and explained everything in detail. She made me feel at ease and created an environment that was soothing. I felt as though she wasn't just trying to make a sale. I felt like her mission was to make me as comfortable as possible throughout each transition of the purchase. Steve was equally as professional and created an atmosphere that I enjoyed and would recommend to other's. I didn't feel like just a potential customer. They made me feel like they cared about my needs, wants and purchase. 5 Star experience and I will recommend to other's. Thank you Syeda and Steve. I feel good about my purchase.
Hyon Hodge
Sep 01, 2022
Clay/Josh were awesome! Greeted us as soon as we walked in and my husband and I left with a whole sectional couch WITH extra add-ons.
Mackenzy Christophe
Aug 29, 2022
Hey I had a great experience working with josh and Jared, will come back
Stephanie Pysher
Aug 28, 2022
Great Customer Service today! We are looking forward to our new furniture:-)
Saydie Kochick
Aug 26, 2022
Number doesn’t work. No one answers the phone and I can’t get a hold of no one.
Josh Palmer
Aug 24, 2022
Nice, clean, has a great selection. My issue was that my wife and I were basically stalked by one of the employees everywhere we went. I get he wants to make a sale but man that was so uncomfortable for us. Just chill and wait for us to come up and ask you if we need help. Don't follow me around the whole store.
Sheila Pou
Aug 21, 2022
Aulbrey and the team at Ashley Furniture were so pleasant, knowledgeable and patient as I reviewed my choices and made my final purchase.
PersonaG34
Aug 20, 2022
I had a very good experience, it was fast, n i was allowed time to make selections, i was happy with my furniture consultant josh. He was very knowledgeable, n showed selfless service. Meaning i felt that he cared about the client more then making the sale, which is important to me, as i work in HR for the federal government. So i say this, good job josh:)
Rodney McDowell
Aug 20, 2022
Just purchased a coffee table and met a very knowledgeable and professional young man named Josh @ the Massaponax store (Spotsylvania Va). He was as patient as a saint! He made sure I made the right decision based on my wants and descriptions. He was very attentive to details! Usually I don’t shop here because they’re a “little pricey “ but Josh made the experience worth while.
Warren Jones
Aug 20, 2022
Josh was an excellent salesman. He understood how to manage the room and provide the assistance we needed without being overwhelming. We had a positive experience making our purchase.
Damond Loney
Aug 18, 2022
Great experience
Emily Bobbitt
Aug 17, 2022
They have messed up our delivery twice now, and who knows when it'll actually get delivered!? They keep telling us it never got scheduled despite being told twice that it would be delivered, the first time on a Saturday, the next time a Wednesday. This is the store to where you buy something and never get it
Gina Wilson
Aug 15, 2022
Excellent customer service and detailed assistance with a 2 day delivery time. wow!!! The best!!
Hunter Anthony
Aug 15, 2022
I came into Ashley Furniture looking for a bedroom set for my sister and Josh Washington helped us out! He did a great job picking out what she likes and was very quick with it! He gets it! He also helped us pick out a mattress too! One stop shop!
Tamyra Brockington
Aug 13, 2022
Great customer service!!!
Charlette Thomas
Aug 11, 2022
Alyssa was very helpful and attentive to my questions and concerns. She took the time and patience to research what I was looking for and accommodated my detailed request. Thank you for ensuring I was going to be happy with my purchase
Nichelle Lucas
Aug 07, 2022
Since when did you stop taking the Ashley Advantage Card? Oh, after you became privately owned but still using Ashley’s name. Very disturbing because they never told me that and after calling the bank they told me it wasn’t true and to go back to the store to be told that but of information. Change your name if I can’t use my card in your store.
Edgar Paz
Aug 06, 2022
Thank you Jared for your help. You were great and very patient with us. Would definitely come back again! Thank you again
Richard Hartman
Aug 04, 2022
Great experience Alyssa was awesome and extremely helpful in getting us the sectional we wanted. Turn around time was also great. I will continue to shop here.
Kathleen Haynes
Aug 03, 2022
If you’re going here to find a better price than they have on their website, don’t waste your time! Everything here is more expensive than website prices. Not sure why it’s labeled “outlet”.
Lashawna Cardwell
Jul 31, 2022
Ashley greeted us with a warm smile & was very welcoming. She was very helpful and provided us with great service.
Sabrina Hill
Jul 29, 2022
We went into the Ashley furniture outlet looking for new living room and bedroom furniture. We had the pleasure to work with Alyssa . She gave us our space to look around on our own and would check in periodically. She was very patient and finally after we had some furniture sets in mind she walked us through discussing the different sets . We made our final picks and Alyssa made our checkout process quick and easy . She was very polite, friendly, and easy to work with.
Kim A
Jul 25, 2022
Have bought furniture here on more than one occasion. Great buying experience every time I've been here.
khadrahjean Abuzant66666666 666667
Jul 25, 2022
I purchased a beutiful sectional. Sayeda helped us from the beginning till our sectional got delivered.Sayeda was very knowledgeable, and very patient with us to help us choose what we really need.Now our new home looks amazing!
Brian Swann
Jul 24, 2022
I had a very good experience! Josh, the floor associate was very helpful and patient from the momenti walked in. He made sure I got what I needed and wanted and not just he wanted to sell me. Definitely recommend purchasing from here. Ask for Josh!
Randilyn Conner
Jul 24, 2022
Very knowledgeable sales associates and also very helpful
Veronica Fragata
Jul 23, 2022
Shevon was very helpful and patient in explaining everything. This is our second purchase from Ashley and for sure we will go back. 👌👌👌
JUDY GREEN
Jul 23, 2022
Super Nice people, and a good selection.
chelsea alexis
Jul 22, 2022
Josh and Tyler were awesome and helped me find a couch and love seat for our living room! 10 out of 10 would recommend dealing with them!
Dorraine Petras
Jul 22, 2022
Visited Ashley Furniture Outlet yesterday to look at 3 bedroom sets for my new home. I was greeted by a very friendly young man, Josh. He helped me find exactly what I was looking for and was very considerate of my budget. Manager, Tyler, also helped assisted us by answering any questions and to make sure everything was correct. They made a great team! I will go back when I need any other furniture. Looking forward to my furniture delivery! Thanks guys!
Melissa Sharp
Jul 18, 2022
Alyssa Gleason helped me in purchasing my couch and was a huge help! She wasn’t pushy but was very knowledgeable and easy to talk to. She is a great salesperson from the second you walk in the door !
Caleb Havlin
Jul 18, 2022
I walked in and was immediately helped by someone at the front. They showed me exactly what I was looking for and even got me a discount. Amazing service and great product
Christine Young
Jul 18, 2022
Alyssa was great! We told her what we wanted and we only had to see 2 couches to find the perfect one. Very professional and helpful at explaining the protection plan available. I would definitely recommend going to see her if you need some quality furniture but want outlet prices!
Darius Barnes
Jul 10, 2022
Josh really took care of me and he took his time ….he provided me with a solution that fit my needs …I will be coming back to see him in the next few months to purchase other items for my new home
gale baker
Jul 09, 2022
Amazing customer service. Affordable furniture. My sales lady was awesome and very helpful.
Melanie Hackworth
Jul 04, 2022
Adnan helped me purchase a new bed today! He was very helpful and fast!! Thank you!
Caitlin McClung
Jul 03, 2022
Always love shopping at Ashley! They have a great selection and tons to choose from. I was greeted by Josh who was incredibly helpful and personable! We found something that checked all the boxes, found discounts and will be delivered in 2 days! Leaving a happy customer!
Millard Sailor
Jul 02, 2022
Tyler was very personable and professional. He made our purchase selection very simple and easy and it was a pleasure to meet thisyoung man today.I would like to also share my checkout experience. Rachel was very professional as well. I think you both for making this a pleasurable shopping experience.
Margaret Hilbert
Jul 01, 2022
Clay and Tyler were so helpful and friendly! Love my new mattress
James King
Jul 01, 2022
Had been searching for a new couch for months, Clay J. and Tyler T. helped me find what was best for my taste and my space at a price that I didn’t think I’d be able to get. Even went so far as to respond to every call or question I had Top notch work gents. Thank you!!
Brandon Hickman
Jun 30, 2022
Clay Johnson was extremely helpful, very professional, and certainly knowledgeable. He was able to provide great feedback for what I was interested in and even recommended some nice pieces for me as well. Definitely an enjoyable in store experience and I will certainly be back!
Tre Coghill
Jun 30, 2022
Josh Washington helped me out a lot! Thankful he was there!
Jared Pearlman
Jun 30, 2022
Was helped by Clay Johnson, best salesman ever, friendly service and knew the product like the back of his hand.
Cayden Taylor
Jun 30, 2022
Recently purchased a mattress here. Josh was great!
Russell Carter
Jun 30, 2022
Highly recommend Joshua to anyone thats in the market to making their house look spectacular! I walked into the store with my wife not knowing what we liked or wanted and Josh got us into a sofa we like and a budget that was far below we were expecting! If you come to Ashley furniture look for Josh and only Josh! He’s the man!
Adano Murray Jr
Jun 30, 2022
The store is amazing and well put together, Josh was a great help and very professional.
Elizabeth Wach
Jun 22, 2022
LOVE, LOVE, LOVE! They have so many in stock options, great customer service. My house is literally all Ashley and each room has a different style. 10/10 recommend
Henry Potter
Jun 19, 2022
Looked around the showroom and they had some nice pieces at an affordable price. Looked at mainly sofas and loveseats. Sales person left us along for sometime than recommended a nice sofa/loveseat. Ended up getting 2 loveseats for our living room. Picking them up Tuesday.
Chris Beavers
Jun 11, 2022
Customer service was great. Staff not too in your face, but still engaged as needed. Alyssa was fantastic and helped as find exactly what we needed. Thank you!
Tasha Robinson
May 31, 2022
Hello all i juat wanted to say Alyssa at Ashley furniture outlet in Cosnera corner is the best. She greeted us immediately, was very knowledgeable of furniture and tyoes, she made sure we were comfortable at all times during my shopping experience.
Monique Branch
May 26, 2022
I worked with Tyler Thomas on today he went above and beyond to meet my needs! From the time I walked through the door he greeted me with a smile and made my shopping experience top tier! He treats his clients like family! Not only did I get a great experience, I received the most “bang for my buck” and in a timely manner! Tyler Thomas deserves a raise! Thank you Mr.Thomas for taking the stress off of me and allowing me to have fun and enjoy spending money!!! If you’re looking for the VIP treatment ask for Tyler!!! I will Be back!! Thank you Tyler and thank you Ashley Outlet!!!
Evan Ciperano
May 21, 2022
Great service, attentive, knowledgeable sales staff.
War Eagle !
May 12, 2022
Clay was great! He made sure we would get what we wanted without being pushy to buy something. He truly cared that we would be happy with our purchase.
Michelle Yohnson
May 11, 2022
Excellent place
Lindsey Chase
May 07, 2022
We were able to quickly find a bed frame we were looking for thanks to the store layout. Our salesman Solomon was quick to help , helped us to get our purchase through quickly and was very pleasant. Highly recommend this place!
mary traynham
May 04, 2022
Could not have asked for better service
Precious
Apr 30, 2022
Stephen is exceptional! Truly made my experience of buying furniture very exceptional. I truly appreciate having patience and taking time answer all questions and showing me around the entire store. If you all need any furniture, just someone talk to ease transition of buying furniture. Please come see him you will not regret it!I will see see you soon!
Jordan Williams
Apr 26, 2022
The crazy part about this review is that I had such a great sales experience at the actual store, HOWEVER, please save yourself the headache and go somewhere else for your furniture because the customer care team is HORRENDOUS. I went to the warehouse to pick up the bedroom set I ordered & was given the WRONG ITEMS. When I called customer care to rectify this, I spoke with Jason who advised me the only option for THEIR mistake was to pay them $200 to deliver me the correct bedroom set that I paid for & then bring them back the incorrect items. When I mentioned having to pay yet AGAIN for a delivery, Jason advised me this was “not their problem” and also explained a refund was not an option despite receiving items that differ from my order. Not to mention, I asked to speak with a supervisor repeatedly, was refused, and still have not received a call from one. I’m really amazed that a company like Ashley’s has employees with this type of regard for its customers working in the customer care department. I have no intention of ever spending another dime with this company.
Jessica Takas
Apr 23, 2022
Josh and Clay were really helpful and answered every question. Amazing experience! I never felt pressured. Very happy with the customer service!
K. M. C.
Apr 22, 2022
Alissa was great. She left us alone but stayed close by u til we had questions. She dealt with my ever changing mind. She was super friendly and a pleasure to deal with.
Jay Williams
Apr 22, 2022
Josh was of great assistance during my very indecisive journey of picking out furniture for my new home! Despite the fact that I was very unsure of what I was looking for, he helped me make the most informed, cost efficient decisions for my bedroom furniture! Thanks for making this process so seamless Josh!
Katja Wolf
Apr 19, 2022
Update: Delivery went to all heck, but the store owner sincerely cared. Still pretty bummed because I have an extremely schedule heavy life. But these things happen. (I can’t remember his name…) but he was truly doing all he could to help.I’ve been here 3 times looking for furniture and never really felt welcome enough to ask questions or buy. Being young and furniture shopping for the first time I was a bit out of my depth. My husband and I were immediately greeted by Mallory, a short greeting and on our way we went. Three couches later she already saw we had a few questions and stopped to help. Here we are now with an entire furniture set, a new bed, and everything we needed for our new home. I couldn’t be thankful for the honest opinions, and time Mallory took with us. She was patient with my ignorance and absolutely so sweet! When I was young my mom always warned me furniture sales were like car sales. She couldn’t have been more wrong. Peaceful, easy, and secure. Also thanks to Jeff for helping my husband find the perfect bed!
David Wallace
Apr 19, 2022
Customer service was great
Gregory Wolf
Apr 19, 2022
Mallory was very helpful, an guided us through the entire process. She provided a great professional, and enjoyable experience in buying furniture for our new apartment. Amazing service and affordable furniture.
Patrick Foreman
Apr 17, 2022
Solomon was outstanding. Great customer service. Very detailed and informative. Would definitely work with him in the future.
Vincent Aylor
Apr 16, 2022
Alyssa Gleason was fantastic. She was excited to help and when we described what we wanted she was able to give us an amazing recommendation that we actually ended up purchasing. Thank you so much.
lynsey tolson
Apr 16, 2022
Tyler was great at helping me find exactly what I needed! Best customer service you could ask for! He was the most knowledgeable and made sure he found what we needed!
LaTanya Carter
Apr 12, 2022
Solomon was a big help in helping us to find a bedroom set for our new home. It was a pleasure working with him!
Vincent Aversa
Apr 12, 2022
The salesperson went above and beyond to ensure we got the product we needed. Ed did a great job
Karolyn Cousin
Apr 11, 2022
My husband and I went into the store to check out some pieces for our new home. We had the pleasure of working with Solomon. Solomon was kind, attentive , and knowledgeable! The service was absolutely amazing. We would definitely recommend going there if you want to find some pieces for your home!
Stephanie Howard
Apr 05, 2022
Great customer service I love it at Ashley’s furniture a great place to furnish your homeThank you so much for all your help I will be sure to pass on the word!!!!
Praveen Kumar
Apr 05, 2022
The choice of selection is very good! Solomon had been fabulous in ensuring to keep up with our selection process. Totally satisfied. Just waiting on the delivery of the items.
Kelly Fullerton
Apr 03, 2022
This is my third visit to the Ashley Outlet for furniture! Alyssa and the whole Ashley team were very helpful with everything I was purchasing both past and present!
Mrs. JW
Apr 03, 2022
Visited Ashley's outlet in Spotsylvania today. Where we rec'd awesome customer service by Tyler & Jarred. They both were very knowledgeable able the furniture as well as the protection plan. They were both polite, professional and patient. Which is very rare these days in my opinion. It wasn't about a sale nor were they pushy. Tyler was very instrumental with assisting us with our decision. Tyler went above and beyond the call of duty. He even gave us a few ideas in regards to how to arrange the furniture and which accessories would go best for the intended space. We've purchased furniture before from Ashley's in a different location but never rec'd such top notch customer service. I will definitely come back for other future purchases.
Ann Ruchelman
Apr 02, 2022
Solomon was outstanding! I truly was only going in to look and see what was available. He introduced himself and had a fabulous no-pressure way about him. He answered all my questions and made me feel at home. Gave me extra info and helped with the final decision. I'm very glad he was our sales person. Great experience. Solomon is awesome!
Steve Bressette
Mar 30, 2022
We've recently purchase several items for our new home. The staff was great. The delivery service is awesome. They ensure all items were in perfect condition. Thank you. We'll be returning for more items.
Luciana McWilliams
Mar 29, 2022
I had a wonderful experience here. A wonderful sweet young lady named Aida Paredes helped me. She was very knowledgeable, patient and kind. She helped me find my perfect living room furniture at the best price.
James Cutler
Mar 28, 2022
I had the awesome pleasure of dealing with exceptional sales representatives of Ashley Outlet Homestore here in Fredericksburg Va. My wife and I experience started with the stellar customer starting with Mr. Josh Washington. His welcoming and guidance was very professional, courteous, and professional. He was very informative and helpful with the purchasing of multiple rooms of furniture. We were also accompanied by another very professional salesperson named Ms. Aida Paredes. We were truly pleased with their experience, recommendations, pricing availability assistance and willingness to ensure that we were totally satisfied. They actually had a measure of persuasion they complimented our needs, which truly spoke experienced salespersons in this business. I would recommend this experience and store to all, and definitely would recommend Mr. Josh Washington and Ms. Aida Paredes to all who enter as their performance reflected furniture buying with a "Mark of Excellence".
Kimberly Barker
Mar 27, 2022
Nico was great and helpful
Ed Clyde
Mar 27, 2022
Clay, our sales associate, was Excellent! He was not pushy, but helped us with exactly what we needed! When we decided to purchase one more item, he added it to our delivery with out a problem. The navigation in the store IT system was intuitive and simple. We like Ashley’s and will return.
Michelle Flowers
Mar 27, 2022
Awesome attitude and knowledge as well as helpful
Pam Hudgins
Mar 22, 2022
I had a wonderful furniture shopping experience at Ashley Home Outlet store. I was able to find and order my entire living room set. Bakrash was polite and extremely helpful. I’ll be back for more!
Stacey Peterson
Mar 20, 2022
We had a great experience at Ashley. Alyssa was very knowledgeable about the products and found us a sectional that satisfied both my husband and me. She was able to match the online price and provide a great financing deal. Everything was available for delivery within two weeks versus the months backlog to order online. Thanks Alyssa!
Terry Brunscheon
Mar 19, 2022
Alyssa, my sales person was amazing at my visit, not only did she help me, she went out of her to entertain my 3 yr old granddaughter. I will be going back again and I would definitely ask for her. Alyssa did amazing job.. Thank you so much!!
Unlee 4Family
Mar 19, 2022
Outstanding experience! Mr. Solomon did a great job giving me all of the information needed to make a confident purchase. Wasn’t pushy and even helped me move furniture around the store to make sure colors matched. Would definitely recommend this place to anyone.
Eric Fredenberger
Mar 18, 2022
Steven was extremly helpful in getting my wife and I a new living room coach and loveseat. Delivery was on time and when they said it would be. We had it in three days, instead of three to six months luke other stores.
Graham Green
Mar 15, 2022
Aida was great and very helpful and not pushy at all. Definitely recommend.
Kelly Cobb
Mar 04, 2022
Clay was great! He greeted me right when I walked through the door and was efficient and friendly.
Cecelia King
Feb 25, 2022
I visited the Ashley Furniture Outlet in Fredericksburg, MD. Honestly, I was not thrilled about shopping at this store because I tend to not cater to businesses who do not offer military discount. However, they had a set that fit my needs. Aida provided an extremely positive experience...very helpful and professional!
geisela wimberly
Feb 24, 2022
Alyssa was so helpful and easy to work with. She answered all my questions, she didn't hover like most sales reps do in furniture stores. She made purchasing my couch easy and stress free!!
Maria Feaganes
Feb 23, 2022
I was in serious need of a table and could not find one on the spot anywhere. I was told to go to Ashley and I walked out the door with a table I wanted thank you.
Sandra Miles
Feb 20, 2022
I would definitely recommend the outlet Solomon was a great help today. I did tell them at that store I will never go back to the regular Ashley store. I stopped by there last summer that was the first time ever in there James met me at the front asking had I ever been there I said no I had bought my couch from the outlet he rolled his eyes and walked away. I will never go back there
B H
Feb 20, 2022
Tyler was knowledgeable about Ashley's furniture and each department which is rare.He guided us to look at several displays and was especially understanding on our needs gor up home.Great experience considering we were from out of town!..
Sam Grebinar
Feb 19, 2022
What a quick and easy process! Alyssa was a huge help and she was really great about explaining everything to us. She kept in touch with us throughout the whole process, and made choosing our bed set so easy. The prices are great and I have to say the service is what made it so worth it. Thank you Alyssa for all the help, totally suggest asking for her when you come in for any furniture needs.
Petite Cutelashes
Feb 14, 2022
Solomon was very helpful, precise and patiently I would highly recommended him , he did a great job !!
Brenda Roessing
Feb 13, 2022
The sales person allysa was great.I walked into the store she asked if I needed help.I told her what I was looking for she showed me different options and I finally found what I wanted plus extra stuff.she was a great sale person and would go to her again in future.she spends quality time with customers and doesn’t push them for a sale..
Thomas Caras
Feb 13, 2022
Came to Ashleys looking for a bedroom set for the guest room.Solomon was extremely knowledgeable and listened to our concerns and opinions. He offered quality recommendations that fit our budget. Tyler was very helpful and made checking out and setting up delivery a breeze.
Erika Reno
Feb 12, 2022
Solomon was at the top of his game today. I was buying for an entire house, asking lots of questions, and answered everything well. Many sales guys in this business don't leave you alone. Solomon knew the right amount of time we needed. Certainly recommend looking for him when you need assistance.
Dawn McLamb
Feb 11, 2022
Josh has been amazing, quick, knowledgeable and extremely helpful.definitely will be back for more furniture.
Wendy Elmore
Feb 06, 2022
Nico was super helpful with my purchase today! I am very happy that he helped my husband and I earlier in January to narrow down a couch (couch set) to purchase. Thanks Nico & Ashley Furniture!
Darren North
Feb 05, 2022
Adnan was great and helped us get a new couch and bedroom set for our new home. Highly recommend and will go back!
Family Betancourt
Feb 05, 2022
Great service! Joshua W. was great helping us out over the phone as we were searching for new furniture for our place. He found the right piece we were looking for! We came in and were out no problem. Excellent job!
Jason Paul
Feb 03, 2022
Being new to the area from Boston I was looking for new furniture. I came across a nice set at Ashley Homestore outlet. It was a simple call and a pleasant one at that. If anyone is looking for furniture Josh Washington is your go to guy.
Elyssa Dobson
Feb 03, 2022
Stephen was an extremely helpful and knowledgeable employee. He gave me more then enough information to make my decision. I will continue to shop at Ashley Furniture. Thank you to the team as well for staying after. ( I was informed that there was two different Stephens, the Stephen that helped me had a beard and glasses.)
Eche Eche
Jan 31, 2022
Josh was awesome... ran around until I got the furniture pieces I wanted. Patient and professional... great dude 👌 👍
Chris J
Jan 30, 2022
The employees there are very friendly and helpful. They answered all of my questions and made buying my nightstand easy and seamless. A lot of the furniture there is also discounted. Note that the reason why that is for some items is because of cosmetic damage so be sure to inspect the items if you want the floor model. They will sell you brand new items as well though. They offer pick up (retrieval at a ware house not the outlet) and delivery. I would highly recommend going their opposed to one of their regular stores.
Shawn Odoms
Jan 28, 2022
Josh was awesome helped me resolve the issue with the rails I ordered for a broken bed and suggested the adjustable platform bed. With the massages features. Very good knowledge made the process easy.
David Montanez
Jan 27, 2022
Josh WAS AMAZING ASK FOR HIM FOR ALL NEEDS
Cory Burgess
Jan 22, 2022
Alyssa was very helpful with our purchase this evening. She went over all the ways our furniture could work in our living room. She took extra time to make sure we were comfortable with our selection before we even got to the pricing. Alyssa was a pleasure to work with.
Chris Kropf
Jan 22, 2022
Neil helped us find the perfect mattress!
Lauren Barrett
Jan 11, 2022
What an amazing experience my husband and I just had at Ashley Homestore with Solomon! We went into find a new king sized bedroom set and mattress. Solomon not only was knowledgeable of the product, but has such a friendly and customer service oriented personality. Thank you so much Solomon for making an otherwise potentially stressful situation into an easy and smooth one - much appreciated. Best customer service experience we have had in such a long time, we will be Ashley Homestore customers from here on out!Also shout out to Eddy for throwing in the lamps we loved for free, great guy!
Booger
Jan 08, 2022
Great customer service. Friendly and knowledgable staff.
Jade Turner
Dec 31, 2021
Jessica was our sales consultant and she took the time to greet us at the door and ask what we were looking for. She allowed us time to look at all the tables we wanted and allow us to make a decision. She was attentive and such a great resource for us for picking out our dining room table and coffee table. I would have her help me out for future purchases!
Philip Alexius
Dec 29, 2021
I bought a sleeper sofa here and it was the WORST customer service I have ever experienced. I was told my purchase would be in after 6-8 weeks. After 9 weeks of no information I called them and they said it was in and was told by 2 people that it could be picked up Monday-Friday at my convenience. I went to the warehouse on Monday only to find out that they don’t do pick ups on Monday and it was closed. I called the store and was told that they tried to reach out to my wife to let us know they had given us wrong info about Monday pickups. That was a lie. We never received that info. I went to the store and asked to speak to a manager. There “wasn’t one there.” I then demanded that they deliver it for free. I was told it was setup for delivery on Wednesday. On Wednesday I received a call to setup delivery on Friday. I then went to the store again to see why they had failed at the correct delivery date. No one had any answers. Just stuttering and stammering. The normal store manager still wasn’t there and after telling my salesman multiple times to have the manager contact me, that STILL hasn’t happened. There’ no accountability. There’s never a manager there that has any clue what’s going on. The store is a joke. Go find another Ashley store or another chain all together. Don’t give that store your hard earned money. It’s been a clownshow the entire time. There is NO customer service here. Literally the worst place I’ve ever done business with.
Roger Paris
Dec 24, 2021
The whole process was great.
Cristian Vargas
Dec 20, 2021
We just moved up to VA this week and went shopping for some furniture. Mr. Stephen Hills was hands down one of the best employees My family and I have ever interacted with. He was professional, informative, and created a very personal and pressure free environment. He gave us great suggestions for the rooms we wanted to furnish to include break down cost, alternate options, and personal recommendations. He took everything we talked about and really found the perfect items for us. We only intended on buying a couch today, but plan on coming back after the new year to continue furnishing our home and hope to work with Stephen again! 10/10
Amy G
Dec 19, 2021
Had a great experience at Ashley Outlet today. Was greeted going in by Brittany and with no sales pressure we went to look around. Brittany checked on us frequently, answered all our questions and gave us great suggestions. We ended up leaving with quite a bit more than we intended and thanks to Brittany (& Ashley Furniture), our new house will have some great furniture.Update- received a call asking if I was aware that my couch and ottoman (instead of just my ottoman as I was told at the store) was on backorder. Also, was told that my order has been scheduled (on Christmas Eve) a day later than I was told at the store. Received another call, telling me that one of the 3 bar stools I ordered hadn't arrived. I had only ordered 2 bar stools. Delivery day came and only 1 bar stool was on the truck. Fingers crossed I receive the rest of the items with no problem but my confidence in Ashley is waning.
Bamthamenace •
Dec 19, 2021
Brittany was outstanding! Amazing customer service I have ever seen. Ask for Brittany!
Laura Glass
Dec 19, 2021
Purchased items on a Sunday in this store. Told you just go to the warehouse and pick it up. Drove the two blocks to the warehouse to find out the warehouse is closed Sunday and Monday. Went back Tuesday to discover they could not find our item in the warehouse. Since this is an outlet store and you can’t return anything you would think you could look at the items and inspect them before taking them. NO! They said we will order them, when I said no I want a refund they said corporate has to mail a refund. Took a week to get money back.They need to be upfront with customers that you can’t get anything on sundays or mondays and once you pay there are no refunds even if the furniture is damaged. Especially since you are not getting the items you are seeing.
Darren Culp
Dec 17, 2021
Working with Josh was a pleasure. He was very patient, pulled every string possible , and just a fine young man in general. Anything you need furniture wise ASK FOR JOSH !!!
Angela Satterwhite
Dec 12, 2021
As we entered the store, Brittany was standing there smiling. We told her what we were looking for, she showed us different options, did not pressure us into anything. We did not buy the 1st day, went back the 2nd day, was able to get a better deal! With the help of Brittany and Aida we were able to complete our purchase. Furniture was delivered a few days later per our request and everything went smoothly. We love our Ricman oversized chairs and sofa! Thank you Brittany!
Amanda Loving
Dec 04, 2021
If you want to be stalked by sales associates while you look and be pushed into purchasing furniture you are not even looking for go here. Me personally I felt so uncomfortable in just left and was chased down while the sales associates ran after me to get my phone number. Yikes!!!!
Eric Gilbreth
Nov 30, 2021
The Ashley's in Central Park is the best! Lynne will find a bed you won't want to get out of! I'm buying every bed from Lynne for now on. She puts a capital C in Comfort
Heather Huff
Nov 27, 2021
Always have great service here.
The Traveling Foodie
Nov 22, 2021
Total screw up of an order. Spoke to CS days of delivery (2 days). Both orders wrong. Called CS, called store. Didn't receive items, didn't get refund. Spoke go Asst. Manager, cashier, sales people. Said" will ca you back" ... we have all heard that before.. 2 weeks later, still waiting for the call back. I contacted my cc company and disputed the charge that way..almost $250 of comforters we never received. So over it with this store. Need furniture for 2 bedrooms and a living room, not getting it here! Sales person was a disaster, checking his hair in every mirror. Poor customer service, so disappointed and still waiting for one of the cushions to my patio set!!!! 😡😡😡😡
Eric Martin
Nov 18, 2021
TJ was great to work with! He quickly took us to the furniture we were eyeing, and gave us options in regards to availability, furniture combinations, and pricing. With supply lines and shipping times all in flux, TJ told us what stock they had for immediate delivery and scheduled to deliver our furniture in less than 30 minutes. Literally in and out in less than a 45 minutes!Another big plus is that we had multiple employees come up to us asking if we needed anything. Nico complimented my sneakers (a man of culture for sure) and that was a huge bonus for me even though my wife rolled her eyes at me.Ashley will be our go to furniture store for the rest of our house furnishings, and we will definitely contact TJ in the future. Another side bonus, he sent me his digital business card to help us with our online orders - the in-store price turned out to be cheaper than online which is a rarity.
DEVIN GORDON
Nov 18, 2021
Alyssa was wonderful and very professional with helping me. Once I walked through the door, she showed me all her attention and listen to my wants and pointed me in the right direction. Great member of the Fredericksburg team
Dustin Miller
Nov 15, 2021
Their delivery process is awful. They expect you to stay available at home from 7am to 6pm because the delivery will be anytime between then, and they can only give you a "hopeful 3 hour window" the day before. If it doesn't work for you, they CHARGE you to make a different delivery date.
Marcus Hodges
Nov 11, 2021
Outstanding customer service. Sass was awesome
Mary Cook
Nov 11, 2021
Jessica was so patient and thorough. If she didn’t know, she asked to make sure she got the answers to our many questions. That was so important as I was shopping with my mom who just lost her husband and hadn’t purchased furniture in decades. Good quality furniture, competitive prices and Jessica - we were sold. Thank you Jessica for making our experience great!
Mike Nelson
Nov 10, 2021
Promised furniture in 2 weeks. Took 3 months. One of the pieces we ordered seemed different than what we sat in at the store. Delivery crew was fantastic.
Shane Powell
Nov 09, 2021
My experience was great. I went in knowing what I was looking for and was greeted right away at the door. Alyssa was able to help me find what I was looking for without coming off as strong but still respecting my space.
Beau Swanson
Nov 07, 2021
Nice mix of furniture to choose from, always updating inventory and can find good deals. Alyssa was great, very helpful with our questions and providing options for what we were looking for.
Alexandra Cooper
Nov 07, 2021
The customer service here is fantastic. Alyssa and Aida were so helpful during my visits and offered great couch recommendations. I really like how the outlet lets you buy pieces from the floor rather than waiting weeks for items to be in stock and delivered. I will definitely come back here for future furniture pieces! Thank you, Alyssa and Aida!
j w
Nov 06, 2021
Our Sales Representative (Syeda) was very professional, knowledgeable and courteous.She took time to answer all of our questions which resulted in us purchasing the furniture we were seeking for our home. Excellent job!
Virginia Royalty Athletics
Nov 06, 2021
Clay was extremely patient! I changed my mind several times before finally making a decision. He never pushed me into buying anything just gave me the facts about delivery and availability! I have used Ashley furniture for the past 2 years and will continue to be a loyal customer! Thank you Clay for making my experience amazing! I look forward to getting my new set in time for the holidays!Shawnice Wright
tiffany belling
Nov 04, 2021
Aida and Syeda were amazing!!! Both were super attentive, patient, helpful, and flexible! They have a customer for life! Thank you for making the process painless!!
Carlos Avila
Nov 04, 2021
This place should be close down they deliver broken parts and aren't willing to neither change the part nor return for refund they make you sign a paper saying this I got a bad feeling about signing it now I know why never again will I buy from this rats
tonya springer
Nov 02, 2021
Tonya was AMAZING. She helped me coordinate furniture with rugs, pillows… just a wonderful time spent with her. She is a wonderful representative of your company. I will do business again with your company as long as Tonya is working and available to help me.
Asamoah Baffour
Nov 01, 2021
Very corrupt store. They will send you a defective product and very hard to get in touch with anybody at the store when you call. They will keep telling you stories upon stories. Please refrain from that store
Carl Isenberg
Oct 31, 2021
Josh was very helpful he should be a sales person because the Central Park store is not answering and he got me right. Thank you 💪💪
Scott Davidson
Oct 31, 2021
Outstanding experience with fantastic customer service from Khalid and Brittany. I highly recommend others go to Ashley HomeStore Outlet to have an absolutely amazing experience!
Tiera Davidson
Oct 31, 2021
Amazing experience with Brittany and Khalid. They both were very helpful but not too pushy. Answered all our questions and gave a very informative sleep test. We left very satisfied with a beautiful headboard and 2 lamps.
raymond richard
Oct 30, 2021
Dimitrious was great. He did a great introduction,… waited until we needed him and was great with our needs. Fast and easy
Christine Hernandez
Oct 28, 2021
Alyssa gave us such great service from the second we walked into the store. I really appreciated how attentive and knowledgeable she was of the products. We've been to many furniture stores already but no one has honestly given us as great of an experience as she did. Definitely will be a returning customer. Thanks again!
Joe Hernandez
Oct 28, 2021
Horrible customer service, a bunch of run around, waiting over two months for an order. Came wrong, and now that piece of furniture that they “forgot” is missing. Do yourself a favor, don’t come here. I would never buy anything again from this specific store or Ashley’s altogether.
Sinedu Turnage
Oct 27, 2021
Customer service is great and the employs are aways eager to help ‼️
Hi Hi
Oct 27, 2021
Brittany, Nico and Stephen were so amazing at helping us out pick a great bedroom furniture for our daughter. Thanks so much guys for the patience and for answering all our questions. Great store and awesome customer service.
Andre Broughan
Oct 25, 2021
Brittany and Eddie teamed up to provide amazing customer service. Both of them listened to the issue and resolved it going beyond my expectations. The engagement was so great that we ended up purchasing two additional pieces of furniture. Jaylen (working to return to college) was great as well on Saturday. Easy to speak with and has a great attitude. Helped load the table into the vehicle after we broke it down.Thanks
Christina Moser
Oct 22, 2021
The outlet has tons of options with very reasonable prices. The sales person, Alyssa, was incredible. She showed us a variety of options, had great knowledge of the products and the store and was incredibly easy to talk to. She even helped us rearrange couches and entertained our daughter while we contemplated options. Overall, it was a great experience
Sara Dorn
Oct 17, 2021
Jessica greeted us the moment we came in and was incredibly helpful and understanding about helping us to find a TV stand for our large 75" TV. Everywhere we went we could not find a TV stand that would fit because of the odd dimensions but Jessica was determined to help us find something we liked and that would work. So very thankful for the excellent service we received from the entire team today and will return again soon.
menacing.otter 10
Oct 16, 2021
Solomon was absolutely AMAZING. He was helpful and made sure I understood everything as fast as pricing. I will definitely be back to get more furniture if I can work with him. 10/10
Bailey Knight
Oct 16, 2021
Josh was super helpful finding a comfy couch that matched my other living room furniture.
Karen Battle-Scott
Oct 15, 2021
Thank you TJ for working with me to find the furniture I was looking for. You were helpful and professional! Great asset to the company!
Rosalie Berrios
Oct 15, 2021
We came in looking for a mattress set for guest room, Alyssa was so helpful, sweet and so professional. Because of her we would come back. Now when we went to pay, cashiers didn’t even say good Afternoon, made us feel weird, a little Good afternoon doesn’t hurt and trust me , makes customers comfortable and make you come back.
Emmanuel Osaro
Oct 14, 2021
Great deals and prices
Spencer Pratt
Oct 11, 2021
Stephen was great, he was very knowledgeable about the merchandise and what would look good with what. He even ask what kind of sleeper I was regarding the mattresses I was going to purchase. He was professional and polite. I would recommend him to my family & friends.
Steve Parker
Oct 10, 2021
A rocky road to get some chairs. Sales experience was fast, but the sales staff & managers can't keep up with the changes in the supply chain if they never read their emails. After purchasing 4 chairs, they said we can pick up the chairs anytime after Tuesday. After an over 1 hour drive to pick the chairs up, the warehouse said we had to call 72 hours in advance before picking up the chairs. That's a very important piece of information the Ashley sales staff failed to mention for someone who is driving over an hour to pick up which we mentioned several times. After going to the store to complain, they found an email dating back several weeks letting their staff know about the 72 hour period to call before pickup. They did fix it by delivering the chairs, however once arrived they came missing 3 screws which took several hours to track down at hardware stores. If it's been several weeks since the email arrived about the 72 hour period, have they never sold anything in several weeks? We were the first customer since this mysterious email came that they never read? I don't know if I will ever go back, but I am glad I just purchased 4 chairs as a tester and not the laundry list of items I need.
Ruffles Gruber
Oct 09, 2021
The first time I've actually been in this store. What really bothered me were five to six sales people standing by the door just waiting for people to walk in. I kind of felt like I was at a car dealership. A group of people just standing there staring at the customers as they walk in. I'm not saying they weren't friendly. It's the atmosphere that really bothered me.
Jerome Patrick
Oct 07, 2021
Jessica provided great service, very polite and helpful in our mattress search.
Stephen Matthew
Oct 05, 2021
Months later and no furniture even though was guaranteed multiple dates. Couldn't wait any longer and had to buy from another source. However, now there will be a 30% return fee. How about you teach your employees not to exaggerate delivery dates in order to make a sale. Never again will I deal with your organization. Two awful experiences in a row...the last time I bought from you, the representative felt it was important to discuss her commission with the support desk in front of us. That's what I get for expecting better service 0-2. Embarrassing company....
Ronny Garcia
Oct 03, 2021
Alyssa was fantastic from the minute we walked in the door to the minute we drove off. She even helped me take all of the furniture off the floor while all the bigger guys just sat around. Thank you for a great experience! Hope you get more help next time!
JT Gaffe
Oct 02, 2021
I had a wonderful experience! I am moving into a new home in a couple of weeks and needed a new couch/entertainment center. I was greated by Nico...who was immediately very friendly and helpful. He was able to help me get exactly what I needed. I did not feel pressured at all, and he presented me with the best possible deal. Thanks again, would recommend working with Nico!
Dan Abdulla
Sep 30, 2021
Had a great experience with Ashley Outlet. Nico was very helpful, answered all my questions, addressed my concerns with financing, and was able to order items from the regular Ashley stores. He was very patient with me and I'd recommend this location.
Michael Rojas
Sep 29, 2021
Stephen helped us out tremendously and was very welcoming. He was the one who convinced us to come in as we were just walking by and then he showed us some great deals that we could not say no to. Now we have a brand new bedroom furniture set at an amazing price. Thanks Stephen
Billy Grantz
Sep 27, 2021
Great experience. Helpful, informative but not pushy. Thanks
shahada taylor
Sep 26, 2021
My sales agent Stephen was awesome, He went beyond the call of duty to make sure that my experience was exceptional, as my last visit to Plank Road store was terrible. Stephen was very helpful and knowledgeable about the furniture selection which assisted in me choosing the right sectional to meet my needs. S
Kathryn
Sep 26, 2021
We got our furniture during the labor day sale. Great deals!! Our store associate Alyssa was phenomenal. She was very helpful, friendly and professional. And she stayed in touch after we purchased our furniture to ensure it was delivered on time. Even when someone else from Ashley furniture called to tell me my furniture would be a month late and that I would have to pay extra if I wanted some of it to come on time, Alyssa stepped in and made sure it all arrived on time. Thanks Alyssa!
Joshua Galloway
Sep 26, 2021
My wife and I went into Ashley to look for some living room furniture. Alyssa was so awesome and sweet and helped us for over an hour, and made great conversation. Even though we didn’t end up finding our perfect set at the store, we will definitely be back for any of our future furniture needs!
michael bachschmid
Sep 26, 2021
Extremely poor customerservice. The girl helping us was very new, which is fine. My problem was with the manager. There was a price discrepancy between the store and website. When we went to talk to the manager, he was sitting in a show recliner talking to another employee. When we brought up the question he said very abruptly "nothin I can do" in a negative tone. He never stood up and introduced himself or even apologized if there was truly nothing he could do. Hell, he barely made eye contact.
Chris Lindsay
Sep 25, 2021
When I arrived at the store, I was greeted with a smile by Danielle Bailey. She was extremely pleasant and asked all the right questions to help me make a decision as to what was the best furniture option for my needs. She was knowledgeable and very friendly. Although I did not make a purchase today, I will definitely be back to see her when I do. She is a tremendous asset to your store. Also, the selection of items is extraordinary.
Julius Gray
Sep 18, 2021
Ashley Furntiure is full of good salesmen but horrible service and then broken promises. I received a partial order today which included 3 bar stools. One of the barstools has a dent/ crease in the base. I rejected accepting the barstools. The phone rep then said we will order new part and have you fix it yourself. I rejected this offer also because I previously bought a bench that sits at the end of my bed that came with legs that didn’t fit, so the bench has no legs. It’s been almost a year and still no legs have been received. So I kindly told the rep I will not go back down that road of empty promises. She then said well we don’t know if the stools will get more damaged if we take them and we also don’t know if they will give you your money back. I asked, why ask me if your trying to force unacceptable product on me? Even though I’ve spent over 10,000 dollars here I feel it would of been better spent elsewhere. Not saitisfied at all 😞.
Maria Success
Sep 17, 2021
Josh is the best! I'm a last minute shopper and he was able to get the table I needed today! Happy Birthday to me! Thanks Josh
Jess Clute
Sep 09, 2021
My husband and I ordered a sectional on March 25th, after months of getting the runaround I reached Tyler the store manager. Tyler was the ONLY one who took my complaint seriously about not receiving our sectional. I understand there is a supply chain issue with many companies but at the time I spoke to Tyler it had been almost 6 months since ordering. I spoke with Tyler on Tuesday August 31st, as promised he called me back with a resolution that evening. He called the Friday of the same week and confirmed the delivery date and time. The delivery came that Saturday. The delivery company was professional and efficient. They made sure everything was in the condition it should be and it was positioned where we wanted it.
Austin Jaroniewski
Aug 27, 2021
I have got to say the delivery process is absolutely horrible I was supposed to get my delivery a month ago it never happened I’ve talked to about 7 different customer service reps that all tell me different dates on different items but on the other hand my man niko was supposed to send me his electronic card so I could give him a review and I wish he would have this man is super knowledgeable and kind by far recommend him for anyone super kind loves his job and just brought me to the right furniture for me I give the whole process 2 stars but I give niko a 10/10 if there’s anyone who can help you it’s him
Ray Kruse
Aug 20, 2021
Jared was very professional and helpful. I would recommend him and your store without hesitation .
Liz Carter
Aug 19, 2021
DO NOT..I REPEAT DO NOT ORDER ANYTHING FROM THEM! We've ordered a new living room set and it took 3 months to come in. We had a credit on the account and decided to get Addison a new bed....it was supposed to come in tomorrow 8/20...called and new estimated time frame is NOW Nov 6th....ESTIMATED NOT GAURANTEED!! NOW ON PHONE TO SPEAK TO MANAGER AND THEY'VE HAD ME ON HOLD FOR 15 MINUTES... THEY DONT WANT ME UP AT THAT STORE RIGHT NOW!!
Jim mccammon
Aug 19, 2021
The customer service is okay but the communication is unreal none. The manager you can’t talk to and to get a refund is difficult. This they don don’t want.If you want furniture for your home in a timely manner.This is not the place you want to purchase it.I’ve been waiting for 4 months on ours.Still no tables for the home.Had to cancel order and purchase from another company to furnish the home!!
RJ Greenblatt
Aug 18, 2021
Solomon was very helpful, considerate, and honest. I don’t much like shopping - especially for furniture - but he made the process easy and we left happy!
Jimmy Sherrod
Aug 17, 2021
Salesman was excellent as well as the delivery team and process. However, there was a problem with the sofa and I contacted Customer Care the day after delivery. They assured us they would order parts and make the repair. After 6 weeks that never happened. They gave us the run-a-round, hung up on us and were of no help whatsoever. They would never call back so we went back to the store and discussed with Tyler (store manager). He was very understanding and did the right thing — had us a new sofa delivered within 3 business days. Bottom line: If what you buy turns out to work fine and no issues then you’ll be pleased with sales and delivery. If you have to call Customer Care you’re in for a never ending battle. We have yet to hear back from them and we’ve had our new sofa for a week.
Chris Jenkins
Aug 11, 2021
Jared helped my wife and I find a great recliner for our new home. I was able to communicate very easily with him and decide on a purchase all in a 20 minute timeframe. We will most likely be back for more pieces in the future! If you can find him to work with do it!
Carol Turner
Aug 03, 2021
Excellent customer service! Professional and knowledgeable sales people. TJ went out of his way to finalize a purchase the next day. No pressure asked!
E. Soto (EVS35)
Aug 03, 2021
The Outlet and its Distribution Center lack well-trained staff. And don't ask for refunds. If you have problem, they will offer store credit, which is no help if you are moving out of state.
Sam McGill
Aug 02, 2021
Our shopping experience was Excellent at Ashley Home store well managed. The facility was clean And everyone was well spoken and nice. The salesman TJ went out of his way Several times to make sure we We're well taken care of and all of our questions answered. I will shop there again. Thank you TJ and Ashley Home store for the great service!!!
Brendan Major
Aug 01, 2021
I spent like $1,200 on furniture that was “as-is”, then went home and checked Ashley’s website out of curiosity and found that my dinged up furniture cost more than new! The price marked before the discount was unfortunately a lie. Buyer beware!
Jennifer B
Aug 01, 2021
Don't understand how store is having a sale but don't have the parts & they're not available until 30-45 days. 😱
christin white
Jul 31, 2021
Dominic was AWESOME!!! Customer service is rare this day in age especially with us young people and our entitlement issues but this young man was patient and helpful. If you need Furniture he is your guy keep up that great attitude and work ethic
Krista Wunderlin
Jul 30, 2021
Horrible customer service. We worked with Tyler and seems he just told us what he needed to in order to make the sale. We were told 2 weeks for our furniture and it took 7. Then we have been given the wrong drawers, another 2 weeks later to find out it will still be another month to get the correct drawers. Better off going to IKEA or anywhere else.
Lourdes Hernandez
Jul 28, 2021
Stephen and Saloman were awesome very patient and helpful, and polite. It was a great experience .Thank you so much!
Kristy Johnson
Jul 25, 2021
Nicco is fantastic! He is very knowledgeable & showed us options that he knew we would love. Very patient & kind. Included my daughters in asking them questions and making them feel like they were apart of the experience as well. Very satisfied with our purchase.
Nekki R.
Jul 21, 2021
Solomon was an amazing salesperson. He made thoughtful suggestions and gave me his honest opinions. He was personable, courteous, and helpful. He made my furniture purchase so easy.
AR
Jul 18, 2021
Total wasted drop e from Richmond. Very disappointed
Hill Gill
Jul 17, 2021
courteous and friendly staff.
Melissa Nagel
Jul 17, 2021
Sonja and Rico were so delightful to deal with. They were so pleasant. We will surely be back!
Mel W
Jul 17, 2021
Fabulous store... good prices and friendly service. My only complaint would be the delivery is a bit behind but that seems to be the new normal. And I will add that Nico the associate was very helpful and had informative information. He had a great attitude and he was able to handle more than just us as customers. It's nice to walk into a store to a friendly face. He likes what he does and it shows.
Nawid “VlogChillyTV” Shinwari
Jul 14, 2021
Please stay away from this place! Fake promise!! Worst customer service! Worst eExperience! You will never get your furniture on time! STAY AWAY FROM THIS STORE!
Crystal Bruce
Jul 14, 2021
Do not and I repeat DO NOT BUY FURNITURE FROM HERE, worst customer service ever. Went in the middle of March and bought a bedroom set was told it would be here in 3-4 weeks, well here we are July 14th and I have yet to receive anything from them. After the 4 weeks was up we went there and was promised that it would 100% be here by may 21st well may 23rd I called and they said it was not here still and wouldn't be here till June 28th so I asked to cancel my order on the 23rd of May and have been trying to get my money back since. Here it is 2 months after I asked for my money back and I have yet to get my money back and have yet to get the furniture. Everytime I call now they said the 1 person that can do refunds is always out of the office on vacation or on another call. This is the worst customer service ever, please don't waste your time find another FURNITURE store.
Michelle N.
Jul 13, 2021
Caution: read before purchasing. As other reviewers mentioned, the final delivery is not on time and below acceptable business standards. I purchased, with personal credit card, a 'grab and go' floor model. Had the salesperson confirm the actual delivery date before I finalized the purchase. I received voicemail and email delivery confirmation the day before. On the delivery day the order was mysteriously canceled 'rescheduled' with NO courtesy notice from the company. When I called the store, the 'customer service' help line NEVER picked up....but a salesperson picked up immediately when I placed another call to the store. NO explanation, or apology, as to why the delivery was canceled without customer notification. Thankfully I paid with my personal credit card and was able to dispute and cancel the charge. Also, the store really doesn't operate on a typical outlet business model. About 80% of the furniture is new that has to be ordered with a 6+ week manufacture or warehouse delivery date. Then probably another few weeks after that for mysteriously 'rescheduled' delivery dates. This is one of the longest reviews I have made.....you have been warned.
Bryant Kenon
Jul 10, 2021
Aida at the Ashley Fredericksburg location was very good at helping me pick out my daughters bed room set.. five stars on price and customer service
Jessica Salkoski
Jul 10, 2021
Nico was the absolute best! He helped my family of 6 find furniture to fill our new home!! He was so knowledgeable and eager to help! We appreciated his patience as we walked around the giant store with such a wide variety! He was never pushy and always happy to check on availability and pricing! I’m so thankful to have had someone that was so fun to work with!
Niecey Bumbrey
Jul 09, 2021
JT at Ashley Outlet Massoponax is wonderful. He was very helpful and patient. I will be working with him. Thank you JTBernice Bumbrey (Niecey)
Victoria Chisholm
Jul 09, 2021
Horrible customer service! Never return your calls. Never answer the phone! Purchased furniture in March told it would be here the end of May, just told it would not be in stock until the beginning of August.Not reliable at all.
Crystal Trifiletti
Jul 07, 2021
TJ and Josh helped my husband and I with our new furniture and bed purchase. They were both extremely helpful and extremely patient! We took a while to choose what we wanted, but they were always available to answer questions and provide information. I highly recommend TJ and Josh if you are looking for any furniture purchase.
Mirwais Shinwari
Jul 06, 2021
The worst experience ever.
Shelley Kovacs
Jul 06, 2021
The staff was helpful without sales pressure. They were knowledgeable about their products. If they didn’t know they found the answers.
Paul Chapman
Jul 05, 2021
Took the time to work with us. We actually purchased more than expected. I will definitely go back for all my furniture needs. Thanks Nico
Marquila Thomas
Jul 05, 2021
Solomon is the best! He gave us the space we needed to look around once he introduced himself. He was was so knowledgeable and truthful. Thanks for a great experience!
shardei shelborne
Jul 04, 2021
Solomon helped me with my purchase. He was friendly and knowledgeable and greeted us at the door. Awesome customer service. I would definitely come back to this location for future purchases. Thank you.
Rachel Pezzuto
Jul 04, 2021
Had a very positive experience at the Outlet store. Stephen and Eddie were very patient with helping my elderly mother find the correct bed mattress and bedroom furniture and kitchen set. They did not pressure her and hide any fees. They were upright with everything which is refreshing.
Alyssa Lothamer
Jul 02, 2021
Nico was able to show me a mattress that is very similar to the one I already have that is discontinued. I’m moving to New York City so I will need to downsize from a queen to a full. The process was super quick and he was very friendly!
jaimie Archer
Jul 01, 2021
Have been searching for a particular sofa for a year now!! Finally got one with the help of an associate named Tyler! Who was courteousKnowledgeable and took care of me in no time flat with delivery set up and processingOf payment. This gentleman knows his jobAnd how to make a girl happy!!!Thank you Tyler!!!-!
Kayla Wiseman
Jul 01, 2021
Do not waste your time or money. We were promised by the general manager that our couch was in the warehouse and would be delivered within a month. Unfortunately we are now three months out with five different delivery dates with no couch in sight. We were informed that it is actually on back order and it will be at least another month of waiting for what I can only assume is an empty promise. Needless to say we are cancelling our order and purchasing our furniture from a more reliable company.
Dirk Jones
Jul 01, 2021
6/30/21 at roughing 4 ish the young lady that help us was new and her initials was EF. She was very helpful and made our shopping experience a success.
Alyssa Peck
Jun 30, 2021
Called this place on multiple occasions to try to get information needed to file a claim under the protection plan purchased with the couch I bought 2 years ago and nobody can seem to help. Poor customer service. Poor quality furniture.
Nicole Roberts
Jun 29, 2021
TJ was a wonderful breath of fresh air in our Fruniture purchase process. He was patient with the multiple visits. Very easy to talk to and knew his stuff. We will not go anywhere else for our Fruniture needs except to Ashley HomeStore Outlet with TJ!
Gregory Legoff
Jun 28, 2021
There’s a large choice of styles and Solomon, one of the assistants, was extremely helpful to find a model that was not on display.
Chris Chipps
Jun 26, 2021
T.J are sales guy was awesome. Listened to exactly what my wife was looking for and found it at an amazing price. Will definitely be visiting again.
Crystal Jones
Jun 26, 2021
Josh provided exceptional customer service and care.
Edith Jimerson
Jun 24, 2021
It was a pleasure working with the sales rep!!!
Elizabeth Moen
Jun 24, 2021
Dominic did a great job helping us pick out our new bedroom furniture from a great selection! The check out process was super easy as well, and we can’t wait to receive our new pieces.
Candice Marsh
Jun 22, 2021
I ordered a mattress in June. I was told by Dominic and Tyler the men who worked together to sell me the mattress it would be delivered by July 1 with delivery. Dominic even texted back with me confirming last week we were still on schedule for my delivery. Never heard from Ashley to schedule my delivery until July 1, when it was supposed to be delievered and they told me they did not know the ETA and they would be in touch and anticipated by July 22 and informed me I was not scheduled for delivery because my $850 mattress didnt meet the amount for delivery. So after I had to explain to 2 different people my situation they said "ok we will add free delivery this time"...I am 8 months pregnant I checked 3 times with those salesmen to ensure delivery and did not just make this up. After I said I just wanted a refund because they could not give me a date, they said they would have it delivered July 3. When I received my confirmation text, the earliest delievery was July 6 and when I called they said "oh yeah sorry we missed the cut off for July 3." July 6th, the men delivered a mattress in plastic and it was supposed to be brand new in a box. I asked the men what was going on and they said, "this is a floor model." When they took it out the plastic it had stains all over it- FILTHY mattress, gross!. The men confirmed that new matresses come in boxes sealed in plastic. They called the customer care line and she said yeah nothing shows I ordered a floor model and tried to say it was not a floor model but even the deliever men said the code on the plastic and the packaging indicate it was and she said I can refuse this mattress but she cannot tell me when another one will be available for me. So very disappointing.. I have reorganized my home and moved my old furniture out so we could get our new mattress today. 8 months pregnant and I don't have a bed to sleep in. Finally after I asked them to speak to a supervisor or manager they came back and said, well we are going to reorder it today and it should be in sometime next week and will contact you with an ETA but I cant get a date for you today. So, I called the following day, 7/7/21, was on hold for 35 minutes and they said, we have your mattress documented as delievered. Round and round we go again. And I said yeah that filthy floor model was refused bc I ordered a brand new mattress and was told it would be here by next week and she said the soonest it would be here would be a month and I could switch to the 10 inch which is 200 dollars less and get it this week. If I wanted that mattress then I would have ordered that one. Not once did they talk about comparable mattresses or try to rectify this horrible experience or offer anything to help me. I really think the staff thought this was funny how every single person I spoke with told me complete opposite information. Just pathetic customer service with people who do not know their roles, correct policies, or how to be honest people or care about doing a good job and helping people. What comes around will always go around though. Ashley started off great with the salesmen, but they didn't give accurate information either. They were just pleasant to my face and either lied to get the sale or just flat out do not know their job or policies either. Either way it was a joke and complete waste of time. We got a refund. Found a much better deal/mattress and will be here by Friday. 2 days after my purchase. Save yourself the stress and BS and avoid this store with employees who could not care less.
wendy gateff
Jun 21, 2021
EDIT - What I find even more annoying than their subpar customer service on this matter is the owner's response to all the 5 star reviews but the lack of acknowledgment on the poor reviews. Perhaps that should be a warning sign...I'm am wholly unimpressed with our transaction. We went to the outlet store to get a bedframe and possibly a mattress. I was a bit put off by the fact we couldn't browse without everyone asking us if they could help but it was a bit better than the hounding we received at the Woodbridge location. After about an hour wandering around, we picked out the bedframe, mattress, a side table, and a coffee table. Our sales person was nice and very helpful at the time.They came the issues. We took the side table with us that day. The other items weren't expected to be for another month.They delivered the mattress fairly quickly, albeit very early in the am. The crew brought the bed frame too but said it was missing a part so they couldn't install that day. We had already dismantled our previous bed so this left us with a mattress on the floor. They attempted to deliver again but we were out of state. When they came back to do the bed a second time, again, a piece was missing so they couldn't install. They also tried to delivery another side table we didn't order and didn't bring the coffee table.They finally came back to install the bed and yet another side table instead of the coffee table.We have made numerous attempts to get the coffee table delivered and quite frankly, the delivery charges refunded due to the chronic issues and it seems that no one can be bothered to follow up. There has been call after call made with no satisfactory solution provided. We have no idea when our coffee table should arrive at this point. Since there's no resolution in site, at this point, we're going to deal with the BBB.I really suggest going somewhere else. Anywhere else. Save yourself the headache.
Mike Jackson
Jun 21, 2021
Our first encounter was with Steve (store manager??) He politely inquired as to our reason for stopping in and then guided us to the things that might interest us.TJ also got involved, but they did not hound us. All associates kept their distance but were close enough and listening enough to answer questions and guide us.Once we locked on to a set TJ busted his butt matching up end tables and TV stands. It was almost like he was 1 step ahead of us and knew what we were thinking.Great sales team. Never felt pressured to buy anything, and they were very thorough in explaining things and answering questions.Mike J
Daphne Erickson
Jun 21, 2021
the people at this store are wonderful helpful not pushy/another store had the same couch at the same price we simply chose this store because of the excellent service
DaMita Hameen
Jun 20, 2021
The sales person, Dominic at the 9721 Jefferson Davis Hwy was very courteous and knowledgeable about the items we were interested in purchasing. We returned the next day and made the purchase!
Sid Ghatak
Jun 20, 2021
Dominic was extremely helpful and friendly! Helped me find exactly what I was looking for!
Kurt Erickson
Jun 20, 2021
Both Aida and Nico were very helpful and not too pushy. We looked at several couches and multiple different stores and ultimately chose this store because of those two. You owe this sale to them. And yes we will recommend this store to anybody looking for furniture.
RD Scoggins
Jun 19, 2021
My initial review below was for 5 stars with a glowing recommendation. It has now been a year and I am just now getting what remains of my purchase off of back order after they had mismarked in the system that I received everything. The customer service line is a freaking joke. Called me a few months ago to let me know they had the chair I’m waiting on. Drove over an hour there since I moved and guess what, no chair and the desk attendant had zero knowledge of me being contacted. Thankfully she was able to confirm that I had ordered after looking me up and she had to resubmit my order yet again. At this point I’ve spent enough on gas going to and from this place from my new address that I asked for the chair to be delivered. I was told it could be delivered free of charge. Got a call at lunch yesterday that my chair is in the warehouse and I can pick it up. Was told they would hold it for me so I could pick it up by Saturday. I’m sending relatives to collect it as I’m on a business trip and can’t just come back so spur of the moment. Whoever manages this place needs to take some accountability and contact me immediately because at this point I’m furious. I want a no frills call and I want to know how you plan on making this right.Original ReviewPleasant experience shopping for a new sofa and some additional pieces. Stephen Hills was very professional and helpful. He had or could find any information I needed and was easy to work with to find just what I needed. 10/10 would recommend asking for him if you’re going to stop in for anything you might need.
Jamar Joyce
Jun 13, 2021
I walked in to Ahsley furniture store today, and I met this phenomenal sales worker named Aida she literally made me feel like I was at home with the way she approach me and helped me pick out a coach and a comfortable Tempur-pedic bed. Anyone who comes into this store please go see her and let her make you feel like your at home as well. I’m definitely satisfied with everything I purchased today thanks to Aida your amazing, when I’m come back to buy anything I’m going through her she’s spectacular thank you again.
Devona Tuttle
Jun 13, 2021
Darius and TJ were right on point with their customer service skills.They were very friendly, professional, knowledgeable and did a really nice job selling us a bedroom set, a comfortable mattress and a few bar stools for our kitchen counter. We will definitely stop by again and purchase a few more pieces of furniture that we will need. Great job!
Matthew Molnar
Jun 12, 2021
Go to Tyler, the Sales Rep at this location - personable guy who is willing to work with you. HIGHLY recommend him.
Rebekah Langston
Jun 12, 2021
We had a wonderful and personable experience with Tyler, he’s the best! Very accommodating, understanding, and provided clarity at every step during this process of buying furniture for our new home!!
Lawrence “C” Clark Jr.
Jun 11, 2021
Nice new location. Just didn't have what I was looking for. Definitely will be back to look again.
Kelly Araujo
Jun 09, 2021
We tried to be patient. We ordered in April. We were told it would be delivered in early May, then that didn't happen. We were then told, May 24th. Nope. Then they assured us it would be the first week of June. Just called again and was told, June 18th. I expressed doubt and asked if we could just get a refund. The customer "service" rep told me, "why don't you check with our competitors and see if they can get you a couch by June 18th." I said, "you don't think a competitor could deliver a couch within 3 months." She replied, "Huh, maybe in 3 months, but probably not by June 18th." Do not waste your time, energy, money. Horrible experience. On June 18th, I'll call again, and I bet I'll be told a new and later date.
Krista Davis
Jun 09, 2021
The whole experience was a disaster and company lies.
Nikia Jenkins
Jun 09, 2021
Process was easy and seamless soloman greeted me as soon as I stepped in and recommended a few options that I loved. I was in and out in 15 minutes after purchasing my couch!
Rose Harris
Jun 08, 2021
Solomon did a great job helping me . He is rated a 10 excellent job 😊
Jessica Adams
Jun 07, 2021
Tyler helped my mom find a bed she's really excited about and walked her through the process. He was professional, courteous and made sure she was taken care of! I would definitely recommend him and the store! Thanks, Tyler!-Jessica
barabbas89
Jun 06, 2021
Came in looking for a new bedroom set and Dominic helped me out. Very professional and courteous.
J P
Jun 05, 2021
We could not find what we wanted however we did find great bar stools!
Mr Spaceman
Jun 05, 2021
Associate names Solomon was very helpful and extremely kind.
Kevin Underwood (Kevyouuu)
Jun 01, 2021
Solomon was a great help!
Khristopher Harrison
Jun 01, 2021
Customer Care here is a joke. After calling numerous times, I still have not received accurate information regarding my purchase. If you buy furniture from this location please make sure your product is a available to pick up same day, otherwise you will be waiting forever for just a date for delivery and have to deal with people who do not answer their phones. “Buyer beware”
C D
May 31, 2021
The salesman Solomon was excellent. He listened to our wants and gave very insightful information and recommendations. At the end of the sale, he made me feel comfortable departing with $2,000+ dollars for our purchase.
Karen Henderson
May 29, 2021
Dominic was fantastic. He was patient, understanding, and provided EXCELLENT service! I will definitely be visiting Ashley HomeStore Outlet again.
shawna Nicholson
May 29, 2021
Worst experience EVER! Worst customer service EVER! The staff, including managers and reps at the “corporate” office will tell you anything to get you off the phone. They have absolutely no interest in resolving issues for their customers. 2 months after placing an order that was supposed to arrive in 2 weeks and still NO furniture. Don’t waste your time OR money.
Cate Jones
May 29, 2021
Solomon was easy to work with and answered all of my questions!
Brittany Jackson
May 26, 2021
Solomon was an absolute pleasure to work with. He greeted me warmly at the door and offered his assistance with anything I may need. After not finding what I was looking for, he let me know about another color option in the sectional I really wanted. It ended up working out perfectly. I am moving soon but wasn’t sure of my exact move in date yet or if I would need a left or right side chaise. He gave me all my options and explained how we could make it work. Very pleased with my experience. Great quality furniture. Awesome service. Will definitely be returning for a mattress soon. Thank you Solomon! :)
Nicky J
May 24, 2021
Best experience! Eddie is amazing! Super knowledgeable and understood exactly what we needed. From the sales rep Eddie to Alyssa at Finance we knew we could trust them in making sure we were all set with our purchases. Eddie welcomed us immediately with a smile walking in the door. In this store, you are guaranteed to feel like your working with a staff who loves working for Ashley’s and want to leave their customers with a mark of satisfaction! Totally worth the 1.5 hr drive to find our new home furniture.
Gregory Brown (F4S)
May 22, 2021
Solomon was impeccable. From start to finish he walked me through what I was looking for (without pressuring me) . Bright future!
Janet K
May 21, 2021
Super nice, not pushy folks and the products are the nicest I’ve seen in our area.
Marlayna Mason
May 21, 2021
Darius was such a huge help! He was extremely nice and warm. He never left our side at any point. He wanted to make sure all our questions were answered! So happy with his service.
Joan Talley
May 15, 2021
Very nice...people easy to work with
Elvia Roderick
May 15, 2021
I came in looking for a new sofa and loveseat for my family room. Nico was excellent! He answered all my questions and suggested a great set which I fell in love with. A+ experience all around!
Amber Groskopf
May 10, 2021
I worked with Dominic today on finding the perfect nightstand and he was great. He answered all my questions and showed me different tables and pointed out all the sales. Would definitely come here again
Justin Smith
May 10, 2021
We went into the store on Sunday to look for new furniture for our downstairs room. Solomon welcomed us to the store, introduced himself, asked what we were looking for, showed us a couple items then let us browse without interference. When we found something he was quick to assist and very knowledgeable. All in all a truly great experience.
Chris Ashton
May 10, 2021
We came in, TJ greeted us. Solved our problems we had finding the correct couch within minutes. Got us out of there fast and even told us about the town, since we are new to the area! Great service, great guy!
Patricia Washington
May 08, 2021
Very pleased with the choice of furniture I picked out. The sales associate (Niko) was exceedingly helpful, and patient while I was making my choices. I was overly pleased with his professionalism and knowledge. Look forward to my next shopping experience.
Sandra Stevens
May 08, 2021
Ashley Home Store is amazing. We had a great shopping experience. Tyler is one of a kind. He took his time and walked with us step by step.
YourGnome Overlord
May 08, 2021
Charlie and Marques are hands down amazing. Both went above and beyond to make sure we that we left happy and our entire purchasing process was stress free. 10/10 we’ll be back again.
Melissa Wolfrey
May 08, 2021
Beautiful furniture and accessories for your home and the prices are exceptional! Solomon was the perfect salesman!
Ronald Toles
May 08, 2021
Our sales rep nico was super helpful in assisting uson the table we were looking for. Did the paperwork,got the table ordered. Easy peesie!!
Google User
May 05, 2021
I had a great experience at Ashley Outlet! Syeda helped me right away and even walked around to show me exactly what I was looking for that day. She had such a positive attitude and was so helpful from start to finish! Will definitely come back!
Phillip Sanger
May 04, 2021
Cant get anyone to answer the phone gave me incorrect times of when furniture would be delivered
Jacob Robey
May 02, 2021
We visited Ashley Home Store in Fredericksburg Va, the Southpoint location. Our salesman was named Tyler. He was extremely knowledgeable, diligent, and motivated to help my wife and I pick out the perfect bedroom set and mattress. We were very pleased with our experience here and could not have asked for more. I'd refer anyone looking for furniture to go here first. Ask for Tyler, he will take good care of you.
Alex Burgos
May 02, 2021
Excellent customer service, they let you walk the store by yourself and help when you have questions. Nico was friendly and helpfull.
Ginny Vickers
May 01, 2021
Solomon was great and thorough with our sale. No pressure but was available when we had questions. We wished we could have gotten a military discount though.
Katina Hayden
May 01, 2021
Nico was great! Very informative and knowledgeable.
Ryan Pyles
Apr 29, 2021
Excellent experience all the way through. Came in there with very little intention of leaving with a mattress though we had been looking for a few weeks. Left with a tempur pedic with an adjustable base which we could’ve under normal circumstances not afforded. Cost was less than 1/3 retail easily. Excellent service all the way through, TJ was incredible helpful but not pushy or overbearing. Great experience and have already recommended this location to friends!
Ashley Layton
Apr 27, 2021
We went in several times and many different furniture stores before making our final selection here. Every time we walked in we were greeted and offered help. When I was finally ready to make a purchase, the representative gave me his full attention, Was pleasant, and made the transaction easy and answered all my questions. I would come back again.
Tanya Sims
Apr 25, 2021
Logan was an excellent assistant who patiently help us find and purchase a few great items in the Ashley's Outlet Store. Would choose to work with him again.
Susan Aversa
Apr 24, 2021
Our salesman was Solomon. He did a great job of helping us decide which couch would be best for our home. He did a great job of giving us time to think and talk. We didn’t feel pressured to purchase things that we did not want. Overall, he was friendly and helpful!
Anthony Penn
Apr 24, 2021
Had a great experience shopping with Ashley. Jared took care us.
dakineladdat
Apr 24, 2021
Great customer service. Nico was knowledgeable, honest, and accommodating. Be advised: the items here are either discontinued, damaged, or out of stock. Manage expectations.
Ricky Blue
Apr 23, 2021
Ashley HomeStore Outlet is bar none the best furniture store to shop from. The Ashley Homestore outlet is has a wide range of selective furniture items for both my wife and I to choose from. However, there is one element that really keeps us coming back there to shop, and that something is the exceptional customer service! Every one of there employees are knowledgeable and very attentive to what there customer needs are. There are two people who I want to recognize and thats Eddie and Rooster both are store managers. Eddie has always treated us like family every time we walk into the store. Rooster was able to assist us as soon as we walked in the door. Both gentleman are very knowledgeable on the furniture items that were in the store an answered all of our questions from beginning to final transaction. Both Eddie and Rooster represented Ashley Homestore outlet proudly and I wanted to take the time to express my sincere thanks to there knowledge, patience, and bar none excellent customer service!! Because of them, both my wife and myself will always keep coming back!!Thank you,Ricky Blue
La'Mar Smith
Apr 19, 2021
I came down to see what all the talk was about the outlet store we were greeted at the door by a young male Dominic and he helped me and my wife pick out the perfect mattress in a king size with an adjustable base. He was amazing
Woodrow Owens
Apr 18, 2021
My experience with Ashley Outlet Store was wonderful! Logan was easy to work with and not pushy!! Logan was courteous and professional!! We would definitely look forward to working with Logan again in any future purchases.
N R
Apr 18, 2021
Solomon was great! He gave us space to decide on what we wanted to purchase and came back to help us out. Very friendly and patient handling multiple customers at a time. Will definitely look for him on our next purchase.
Elissa Parks
Apr 17, 2021
Solomon was a great help. He hustled from the time we greeted each other.
Jordyn Devers
Apr 15, 2021
Eddie was our salesman and quickly helped us to find the perfect sofas for our home! He was very knowledgeable and understood exactly what we were looking for. Definitely would recommend him to anyone planning to buy furniture there!
Jacqueline Elaine
Apr 14, 2021
Great customer service! Will definitely recommend to all my family and friends. Solomon is excellent, he will definitely take care of you.
amber Fredericksen
Apr 10, 2021
Ordered a couch and it took over 2 months for it to arrive. Store would never call me to give updates, I had to call them, then sit on hold for 30 minutes or stop by in person to get a status. They ordered the wrong piece but wouldn't offer free delivery or any type of compensation for late arrival or messing up the order. Poor communication.
Joel Ramos
Apr 09, 2021
Going on 3 months.... and still waiting on my furniture... all I get it lies... from the sales department to management... they are all full of s..... hey.. Steve.... what’s up with my order.... go ahead and make up another story.... I’m tired of games.. y’all can keep that sh....
Mark Mezzina
Apr 05, 2021
Great friendly service, Nico was extremely helpful. Definitely recommend
Freddy boggs
Apr 03, 2021
Worst customer service ever. took 4 months to get my furniture just to have it fall apart. They do not stand for quality. but they stand for taking your money. Called them and was told call the warranty company. what a joke that was.
Rodney Holland
Apr 02, 2021
Great
Carrie Anthony
Apr 01, 2021
Soloman was an excellent sales rep!!! He had wonderful knowledge new exactly what I wanted and where it was! He even helped load the furniture!!! 10/10
Jodie Briggs
Mar 30, 2021
Great service helpful and knowledgeable employees. Definitely ck out Jared, Nicco or Tyler. Great guys!
Dennis Hamilton
Mar 28, 2021
We traveled down from Northern VA to see what The Ashley Home Store Outlet may have had for our basement since we have remodeled it. We didn’t know what to expect but surprisingly found the exact living room set we wanted at the regular Ashley retail store and more. However, the best part of the shopping experience was working with a young salesman named Solomon. He was patient, honest, and went above and beyond to give us impeccable service. He communicated with us very well and didn’t pressure us at all. In fact, Solomon’s customer service is some of the best we have encountered in years. Be sure to ask for him when you visit this store!
Veronica
Mar 28, 2021
AWESOME EXPERIENCE! Eddie was our salesman and the experience was great. He is very personable, knowledgeable, professional and courteous. He was attentive but still have a freedom to decide. We definitely will be back to see him.
William Clawson
Mar 27, 2021
Our experience was great and Solomon was our salesman who was very professional and patient as we were trying to make our decisions. Thanks Solomon!
Reginald Johnson
Mar 25, 2021
Nico and Darius did a great job. They were very patient and answered any questions I had throughout the process. Very respectful and helpful. 10/10 would recommend their service to anyone.
Toffee Cat
Mar 25, 2021
We bought a brand new recliner that was damaged upon delivery. They told us they can't replace it and that they would have to fix it. It's been almost two months now and all I get is a run around. Their customer service is horrible . The Sierra lady has lied to us since day one. DO NOT SHOP HERE. THEY DON'T CARE ABOUT THEIR CUSTOMERS AT ALL
3218cavalry
Mar 24, 2021
My wife and I were looking for a reclining loveseat but weren't sure exactly what we wanted. We went to the Ashley Outlet store here in Fredericksburg to look around and were greeted by a lovely young sales associate named Syeda. She asked what we were looking for and proceeded to show us all of the different styles including manual, motorized, with a storage divider and without. She was very patient and, after listening to us for a time, said, "I think I know one you may really like." She took us across the store and showed us this beautiful motorized loveseat with the center console, dual charging ports and the most extraordinary fabric exclusive to Ashley called Nest-Gen DuraPella. We really liked it but, not being compulsive buyers, looked at other loveseats in the area. We sat in some that were more than twice as expensive as the one at Ashley but could not duplicate the comfort, look and feel of the one at Ashley. We returned to the store the next day and purchased the loveseat.In addition to being pleased with our selection, we were amazed to find out that our sales associate had been on the job there just a few weeks. It was hard to believe because of her mastery of the inventory in the store and the features and details of everything she showed us. She spent a great amount of time with us but never pressured us to buy. It was a truly wonderful experience.
Deb Gonzales
Mar 20, 2021
Visit your store today looking for a box spring for a queen size mattress but I think there now called something else.Wasn’t looking for anything else but I found a headboard for the bed for less than $200 loved your prices so I bought headboard an box spring.the sells rep that help me was Awesome he helped me with all my questions.
Emma Y
Mar 15, 2021
Chase helped us order our new living room furniture! It was a great, stress free process!
Dana Dennis
Mar 14, 2021
Jared was patient, professional, and helpful. He helped us to find the best couch to fit our needs! Very satisfied!
Deborah Osborne Johnson
Mar 14, 2021
Jared was very helpful and knowledgeable. He had no problem researching items and moving things so I could look at the entire item. He went above and beyond.
Clint Harding
Mar 13, 2021
Friendly staff, good selection
Michael S. Aguilar Jr.
Mar 12, 2021
Absolutely amazing service, was helped from the second I entered the store to the second I left. Great staff there who go the extra mile to ensure you are taken care of. Charlie made the whole process flow smoothly and would give his service a 10/10.
Jean La Russa
Mar 11, 2021
Our sales person Solomon was professional, helpful, and not pushy. He let us look through the store and then followed up with us when we had questions. He made everything easy and we would go to Ashley furniture again because of him.
Carolyn Stewart
Mar 10, 2021
Solomon did a great job helping me with my purchase!
chaunette taylor
Mar 09, 2021
Very friendly customer service. Easy to find what I was looking for and it was a quick process.
Barry Holland
Mar 06, 2021
Logan is a fantastic guy an amazing sales person. I am 4 hours from your location. Ordering a bed for my daughter he made it so easy. Never met him he a great friendly salesman. And he will be a great asset to any company. Logan can not thank you enough.
34drez
Mar 06, 2021
Thank you Ashley Homestore for providing excellent customer service while my wife and I were looking for a new king sized bed. Being knowledgeable in the products in stock allowed us to make an informed decision on such a critical long term decision. Thank you for Logan and Markeez for your excellent customer service!E. Ramos
Steven Universe
Mar 02, 2021
Stay far far away from this store! Ordered a desk and it is a month past the delivery date that I was given by the sales associate.
Maurice Scroggins
Mar 01, 2021
I went and got some furniture 4 months ago and haven’t got all of it yet. I got the table but no chairs yet. I got a sofa 2 month ago and just got the ottoman last week. I don’t know what take so long to get your stuff but I will never go there again. It is ridiculous how long it takes! You can go some where else and get it the same day or 2 or 3 days later not months!
Geoffrey Rhodes
Feb 27, 2021
They are a no call / no show! This store changed my delivery date 3x and now will not answer the phone. They have me sitting here on a Saturday waiting for furniture. My friend said it took 8 months to get his furniture and it came piece by piece.
Craig Johnson
Feb 20, 2021
Charlie was excellent!! My wife and I had a difficult time choosing between 3 different sets. Charlie was very patient and gave us the pros and cons for our specific situation. We ended up getting a sectional and couldn’t be happier.
Marti Herrera
Feb 17, 2021
What an amazing store! I stopped in today to look for a media cabinet and Chase was incredible help. We are also in the market for new sofa/loveseat so when I asked Chase about one of the products, he was a WEALTH of knowledge. He showed me around (even trying out a sofa for me so I could see how it fit a tall person) You can bet we will be back to purchase from Ashley furniture BECAUSE Chase never made meFeel pressured or even intimated. He was so easy to work with. I truly wish more employees were this way.
Michelle C
Feb 17, 2021
We recently purchased furniture and Jared was our salesman. He really knows his stuff! He was very knowledgeable and extremely helpful as my husband and I were deciding on the best pieces for our new home. Jared was patient with us and took us through the store while he explained the specifics of the pieces we were interested in. We were super pleased with the dresser and the other pieces when we picked them up. They worked perfectly in our new home! The quality of the furniture is excellent and Jared was able to guide us in the right direction to find pieces that were the proper size and scale for our new home. Thank you Jared for your patience and kindness! We will certainly buy from Ashley again.
Mitch Crosslin
Feb 16, 2021
Rich was extremely helpful during the process of selecting a sectional for my living room. Very pleased with the process start to finish.
Julie Jennings
Feb 15, 2021
Chase was an excellent sales man, great customer service. Really great couch.
Sherry Crosslin
Feb 15, 2021
I recently purchased bedroom and living room furniture from the Ashley Outlet in Fredericksburg. The sales person, Rich Crosslin, was great in helping me find what I wanted. He was very patient and didn’t make me feel rushed.
Nancy Thomas
Feb 15, 2021
I ordered my furniture with great ease. Great salesman Tyler. It was delivered as promised and no problems. Everyone was extremely friendly and helpful. I recommend Ashley’s outlet and Ashley’s store. Customer service got a 10 star from me
Eric Mackrodt
Feb 15, 2021
Recently bought new living room furniture from Ashley Homestore Outlet from Tyler and he was great and made the whole process easy definitely will / would recommend for people to shop here and use Tyler Thomas. Already have told a few friends in market for furniture
Rae R
Feb 12, 2021
This place is the worst. I ordered a desk to the store on 1/23. I was told that it will arrive with the 2/8 shipment and I will receive notification when it arrives. The sales dude told me he would "put a note" that the item is mine...I I formed him I would not be able to pick up until 2/13 because I live 45 min away. He said that was fine, it "should" be there. This whole week I have been trying to contact customer service and no answer. I left a message and no call back. I resorted to calling the sales team and was hung up on twice by the automated system. I cannot get through to see if my item is there. I try to contact the main office and it says to call the local store. This place is a bunch of garbage and my intended future purchases with them will no longer happen.
M Hill
Feb 09, 2021
I was assisted in looking for and buying an armoire and dresser by the manager from the minute I entered the door. He was very helpful from start to finish and I love my new furniture!!
Kate
Feb 05, 2021
Do not waste your time with this company. There are several other furniture companies in Fredericksburg/DC area who are much more reliable, and therefore if you do purchase from this company just be aware what you are signing up for and do not bother buying anything of value. If you know you are going to be spending a decent amount of money there is the Pottery Barn outlet in Fredericksburg, as well as, a Crate and Barrel Outlet in Alexandria, Va.With Ashley's, we purchased a sofa and coffee table (Borlofield Ottoman Cocktail Table to be exact) in 04/2020. The coffee table was showing pulling at the seams of the tuffs by 10/2020. Upon calling the Ashleys store to report the pulling we were directed to call Montage (the company Ashleys provides their warrentys through), as we had purchased the $200 furniture warrenty at the time of purchase. We did as directed and filed with Montage, and were directed to be patient due to the delays caused by COVID. Totally understandable.November 2020 rolls around with no word, we call Montage again only to find out the salesman at Ashleys never submitted our information to Montage upon purchase. So we get that all straightened out and the claim again filed with Montage. Again we get told "be patient with the delays imposed by COVID and the holiday season". So when January rolls around we call again due to no word, at which time we're told by Montage that they entered things incorrectly and they needed to back the claim out and resubmit it correctly.1-2 weeks later we get word from Montage that it is not covered due to it being a "quality issue".Frustrated I came on here to write a review, but saw all the Ashley corporate replies to nearly every complaint saying to contact customer service via email... so at the time I choose to do that instead.I spoke to Solange initially who explained Ashleys furniture has 2 warrentys that it comes with... a 6 month and a 1 year. Despite calling in October 2020 intially, they would not consider us for the 6 month warrenty as it was past then being 01/2021... fine, I get it. She says that we should fall under the 1 year warrenty though and it would be a $75 fee. My husband called Ashleys customer service after for clarification because why should we have to pay $75 when we purchased a $200 warrenty... he was told by Celeste that what we were told by Solange was not right and they would wave the $75 fee and get the ottoman fixed... wonderful, or so we thought. Solange then emails the following week asking for more information/pictures. I sent the pictures in and my husband called their service line to find out what the confusion was... at which time he was told by Solange that "(Celeste) is new and not autorized to do that and that (Solange) would talk to her supervisor who could". Upon the supervisor reviewing the pictures Solange stated that it was a "wear and tear issue" and therefore not covered by the 1 year warrenty and they cound do nothing for us except put us in touch with a third party to pay an unknown amount to have the ottoman repaired. Mind you I notified them on the issue in October 2020 and we do not put our feet on the ottoman, stand on it, etc... a tray with our remotes is the only thing that sits on it. Agrivated I called back and spoke to Amanda, whom I explained this whole ordeal to... she said that none of this sounded right as "even warrenty time parameters were being waved due to COVID" and she went to speak to her supervisor Tasha (spelling?). When Amanda returned to the phone, she stated that Tasha made the call for the Ottoman not to be repaired/replaced, citing the "wear and tear" even despite Amanda explaining everything to her. Amanda transfered me to Tasha so I could speak with her, but of course it rang until it went to voicemail. After speaking with my husband I found out Solange had transfered his call to Tasha as well 30 minutes prior... his also went to voicemail. So it looks like we paid well over $1000 for a sofa and ottoman, plus an additional $200 for a warrenty plan... all of which is useless/pointless.
Steven Milne
Feb 05, 2021
I am sure this will be a continuing issue. We ordered several pieces of furniture on 12/18/2020. We were advised that all would be back ordered except for a dresser that would be shipped directly from the store and delivery was set up for 12/22. Delivery was late and no dresser. Instead they had the dining room set with one broken chair along with the couch (missing the love seat). On 12/28 I received an e-mail and text that the dresser would be delivered today (12/29) between 7 AM and 10 AM. At 11 AM I contacted delivery office and was advised that it will not be today and not sure when I would get the dresser. Went to the store at 12 noon and could not get any information other than the dresser is on the truck. As of 4:30 PM the store called me back and advised that it would not be delivered today and no known delivery date as of now. Waiting for a call back from the delivery office for a new time and day.Update 12/30/20 : Received a phone call at 7 PM last night (12/29) informing me that the dresser will be delivered on January 5th. The dresser is now somewhere in a warehouse. It was in the store and put on a truck and then moved to the warehouse. The store is only 10 minutes from my apartment. Hopefully there will not be any additional delays for the dresser. Still have a love seat, desk, and printer table on back order.Update 1/20/2021 - I contacted Ashley Furniture via e-mail on 1/8/2021 and did not get a response until I sent a second e-mail on 1/15/2021 with an apology and would get a response to resolve the issues. On 1/16/2021 they advised me that I would get an answer by Monday 1/18/2021. As of today (1/20/2021) still no answer on the damaged chair or missing furniture.Update 1/25/2021 - As of today, I have not received any additional information on the damaged chair or missing pieces of furniture. I was advised on 1/16/2021 that I would be contacted on 1/18/2021 with additional information. Still no information. When I placed my order, I was advised that I would have everything mid January.Update 1/29/2021 - I e-mailed customer service on 1/26/2021 again and still nothing back on my issues.Update 2/5/2021 - On 2/2/2021 finally received the last 2 pieces of furniture. Still no chair back for broken chair (was to be ordered back on 12/22/2020). I e-mailed once again and requested that I take the broken chair back to the store and exchange with a display chair. On 2/3/2021 I received a phone call that they have the chair piece and will send a technician on 2/4/2021 at around 9 AM. At 11 AM I called service and was advised that they would be there later in the day. It was 5 PM when the technician arrived and fixed the chair (6 weeks since it was ordered). I am now finished with the poor service and scheduling from Ashley Furniture.
Marcial Flores
Feb 05, 2021
These guys are amazing, I paid for my furnitures on November and they promised to deliver it in 2 weeks, that never happened until yesterday 2/4/21, 3 months later, and they sent me a survey but already answered and rated 8-10 points.🙁😁
Jennifer Florschutz
Jan 30, 2021
Jared was fantastic with helping us out, despite all of my uncertainty and changes of mind. He was really easy to get along with and super friendly, and made great suggestions to help me find the best sofa for my new apartment. I would definitely come back for any more furniture needs and would recommend to anyone in the stress. The prices were fantastic as well.
Darlene Kukrak
Jan 29, 2021
Logan was absolutely amazing!!!!! Very down to earth and VERY helpful!!!!! If you need a genuine salesperson ask for him when you visit the Ashley Outlet in Massaponax!!!! You WILL NOT be disappointed!!!!! Thank you for coming in on your day off!!! Best wishes to you on your future!!! Go Seminoles!!!!! (SMH)
James Weaver
Jan 28, 2021
Had an issue with a delayed order and Nia took care of the problem. Great customer service.
C and C Services
Jan 24, 2021
Thank youvto Logan and Steven. I came in today in need of a recliner for my mother. They were quick and friendly and I truly appreciate the way they worked together.
Verneeky Jackson
Jan 24, 2021
Excellent customer service and furniture choices!
Sandra Sheehan
Jan 24, 2021
Great prices but delivery fees steep. To deliver twin bed 1.5 miles, 1 level home and no set up $160. Sorta takes away from savings on item purchased. Just saying.
Tammy Jett
Jan 17, 2021
We had never shopped here before, but will definitely be back! Great prices, excellent customer service from Logan who helped us through the purchasing process! He answered all our questions and was not “pushy” at all! Best furniture buying experience ever!
Derrell Lankford
Jan 12, 2021
I want to thank Jared for his superb customer service and working so quickly in getting my sofa color corrected.
Andrew Deschambault
Jan 11, 2021
Jared was very helpful in picking our new couch. They have a good selection and the prices are good. Would definitely recommend taking a look if you are furniture shopping
jossy rios
Jan 08, 2021
I purchased my furniture almost 6 months ago, I’ve called several times, every time I’ve called they change the date. I understand waiting one month or two because of the current situation but almost six months is unacceptable.
James Scott
Jan 08, 2021
Go else where,very poor customer service,sales people lie,ordered furniture they told us we would have in 2 weeks,back in Nov,still no response from this place
Robyn house
Jan 08, 2021
Worst experience ever
anya gnoffo
Jan 06, 2021
The sales process was great, but the delivery has been a nightmare!! Tried to deliver a broken couch, broke bedframe when installing and now my dates keep changing for my remaining items.We will not be a returning customer!
shawna barker (me)
Dec 30, 2020
Takes to long to get orders. I have shopped there 3 times and every time it take 2-3 months to get what I ordered. I was give a date and it comes later than the date told.
Arthur T. Smith
Dec 19, 2020
I was greeted at the door by Jared, who was very professional and helpful. After telling him my purpose, he allowed me to go around and look over inventory. I really appreciate that, it gave me ample time to look over and get an idea of what I want it. Jared was awesome in knowing when to check on me. I really experience great customer service along with knowledge of the product from him, “Thanks Jared”! This aided in my decision making on furniture. I will be back for more furniture.
JASMIN GREGORY
Dec 09, 2020
Had a great experience with Aaron! He was very knowledgeable about the furniture I wanted to purchase and made the experience seemless.
george brown
Dec 09, 2020
Worst service and delivery . Spent over 8k and waited 4 months for furniture and when it was delivered, was damaged and delivery guys very unprofessional. Buy from somewhere else I promise .....
Shirley McLaughlin
Dec 09, 2020
Very easy transaction! Aaron was great and handled the sale effectively and was very helpful!
Kara Rebello
Nov 30, 2020
We’ve been searching for a new couch and mattress for awhile now and wanted to take advantage of the good holiday sales. We'd called around and visited a couple places during non-busy times and walked away empty handed in part to the lack luster and sometimes condescending sales people. That changed when we met Eddie French at the Fredericksburg outlet location - he is wonderful! We never felt pushed or alienated. He gave us plenty of time to talk it over alone, answered all our questions, and was just over all fantastic to work with. We left with exactly what we wanted and no buyer’s remorse because we had time to make the right decisions. After looking at many stores and leaving frustrated I thought we’d never get our furniture. Thank you Eddie for all your help!
Thyler Patillo
Nov 30, 2020
Great service! Markeez Coleman was very professional and knowledgeable with helping my wife and I pick the furniture we needed. Love the selection 👌
Darrell Williamson
Nov 29, 2020
This place is terrible for making deliveries. Not once but three times I have had trouble receiving my products as promised by Ashley Furniture. I was promised after I brought the furniture that I would have it delivered on Friday if that week. That did not happen, I got a text from Ashley saying my delivery would now be on Tuesday of the next week. The delivery people arrived to my home but with the wrong sofa loveseat. The next promised delivery was Saturday of that week and this was only after I called ten times to get a confirmed delivery date. It is now 8:50 pm on Saturday and I still do not have my furniture. I will never shop there again and I would advise know one else to shop there either. Poor Customer Services.
Victoria Cordes
Nov 28, 2020
Greeted when we came in. Was given space and time to select what we wanted.
Christine Milusnic
Nov 28, 2020
Steve lied simply to get a sale. Purchased what I was told was 8 dining room chairs. Only to go pick them up and be told I purchased 4. Invoice said 4 boxes with 2 cn. I even asked when I got the invoice to be sure.
Demetrius Hale
Nov 21, 2020
Jared was extremely attentive and very knowledgeable about all the products we ordered. I was impressed how fluent he was with the store layout. Charlie, the store manager, went out of his way twice during our time in the store to check on us. Overall both my husband and I were happy with our purchase and experience. I would recommend the Fredericksburg store for everyone.
Sheilia Hines Brown
Nov 19, 2020
Logan H . One of the most respectable sales reps in the Massaponax store is excellent!!! This young man really gets things done and he is so ever helpful in assisting with getting what you need !!! T H E. perfect gentleman , if not for him I don’t know how I would cope with this experience during this time . The furniture purchasing process can be very frustrating but he was excellent with the reassurance . Job well done!!!
Jackie Brassell
Nov 19, 2020
TJ was very knowledgeable in helping us find the perfect sectional for our living.
Ashley Sulek
Nov 16, 2020
Jared was an awesome Ashley associate to work with. Furniture shopping is always stressful, but he made our purchase a total breeze! The outlet is incredibly clean, the associates are very friendly, and everything about our purchase was explained up front nice and clear! It was a pleasure working with Jared and the Ashley team.
andrea boone
Nov 11, 2020
Markeez and Aida, made my experience very easy. I visited the store about 4 times and Markeez assisted me each time with great professionalism. Both employees are a great fit to your company!Thanks,Andrea Boone
Barbara Bruce
Oct 25, 2020
Jared at the Ashley Outlet was great. Greeted me at the entrance and then proceeded to help me find exactly what I was looking for. Thank you for your help!
Carole Malloch
Oct 23, 2020
I just waited and waited after delays for months and my furniture arrived broken and ripped. Never been so disgusted. Told them to take it all back. First time Ipurchased from here and will never step back in this store. Shop elsewhere.Left message for manager Steve to call me and still no call back. Horrible place. Again shop elsewhere not hereEmailed them as requested in their reply and still no reply or call as promised. They won't give me my cash deposit back now that clearly shows on my receipt. Do not shop at this place. This has been a nightmare.
LeAnn Black
Oct 11, 2020
Jared was great to work with....he was patient while I wandered the store and very helpful in answering questions. I highly recommend Jared and Ashley HomeStore Outlet.
Ree Mitchell
Oct 09, 2020
This is going to be a long one.....I would post a picture of my new sofa however; I don't have my new sofa. So instead I decided to post where the couch is supposed to go. I went in to purchase a sofa on July 7th. I was under the impression that outlet purchases are what you see is what you buy. However, the nice sales lady says, "Oh no we order this from the factory. It will be brand new." I said okay better than I thought. She said however, it will not be in until the middle of August. I understand COVID and all. No problem. I call to get a status on this nice comfy couch that I just spent my money on. Not slated for arrival until the first week of September. I pause, and ask, "What’s to say that it won't be pushed until the end of September?" Well I check in on it again beginning of September. After a few phone calls of no we don't have it, and we don't know when, as the factory has stopped making furniture because of the COVD and shut down. Okay, what can I do other than wait?I call another day and a nice young lady says, "Oh, that is a nice set. I do believe this couch is on backorder." I say to her, this sounds as if my couch wasn't even in the making and almost as if they aren't making it at all. Now I tell this young lady, what I would like to do is get my money back and go somewhere else to get a couch that I can give my money and receive merchandise in return. She says that you would have to talk to the manager Steve. Great no problem.The next day I got a lovely call from Steve. Before I could even get into my issue. Steve says I actually called to give you some good news. I said, " You have my sofa?!" He says “Yes, we would like to set up a delivery as it is ready.” Fantastic, although I didn't pay for delivery, but I thought such a long wait they're doing it out of the kindness of their heart; wrong and wrong. I called to see when my husband and I could come get the couch. I was told by a lady who said she was also a manager that my couch was in fact, not in. This conversation was kind of confusing as she said that it comes in 2 parts and one part is missing and one part was there. Now I have a scrunched forehead of pure bewilderment as why would they send half of a couch. But later she said she didn't say that and that the couch just plainly not there and not sure when.Several calls are placed to check again. No answer. THEN I get a call from really nice lady. :She says I understand it has been a pain waiting on your couch with all these changes in delivery dates of arrival. We have from the factory that your couch will be in October 8th.” I said, “Yes! Thank you so much for calling I truly appreciate your call. Well folks after calling several times yesterday no answer, I decided to call today the 7th to see if my couch was miraculously in the distribution center or by golly wrapped up in bubble wrap 95 north bound from NC. NO IT IS NOT. Steve says once again we have in our system it is due to arrive on the 16th of October. Long pause then I ask, you guessed it “What’s to say it won’t be until the end of October?”At this point I just want my money back. They have over $800 of my money. I have a receipt of purchase with no furniture. I will be visiting the store to request a refund. I hope this goes well.Long story short don’t buy from here unless its from the floor. Please business people lets do better.Update: Charlie E saved the day today. Apparently they had couches same design slightly different color but I actually liked better. Thank you Charlie for coming up with a solution. You didn't want to loose business and I didn't want to go another day without enjoying my space. Kudos for being the Problem Solver today!!
Garry Hernandez
Oct 04, 2020
Found the perfect couch for my house!
William Gibson
Oct 04, 2020
We had a great experience. Our sale person Josh did a great job answering our questions and showing us all the available options. We will be back again.
Ryan Glasshoff
Oct 01, 2020
A lot of employees but none that ask if you need assistance.
Jessica K
Sep 29, 2020
We had a wonderful experience at Ashley furniture outlet! Markeez Coleman was amazing in helping us with all of our questions and concerns and getting us exactly what we were looking for! Please stop by and see Markeez he is amazing! I would highly recommend to anyone!
NICOLE REYNOLDS
Sep 27, 2020
Steve was great... we took forever and asked a million questions and he was so patient and so kind. He never seemed annoyed. He wasn’t pushy or all about sales. Allowed me to make my own decisions and make smart decisions. I will likely be back purchasing more since we had such a great experience.
Tiffany Steffensmeier
Sep 26, 2020
Bought a couch from here and love it. TJ at the outlet store in Fredericksburg was very helpful and did t push us to buy anything. Great experience!
Layone Norwood
Sep 20, 2020
After spending the day visiting several other area furniture stores, it was refreshing to walk into Ashley Outlet to be greeted with such kindness. Charlie was absolutely wonderful, extremely knowledgeable, patient. We will definitely be returning for future furniture purchases.
William Bowser
Sep 13, 2020
Great salesman, no bs straight and to the point.
Stephanie Ashton
Sep 07, 2020
My first time shopping at Ashley Furniture and the customer service was amazing. I had the pleasure of working with TJ and he was amazing. He went above and beyond his job description to make sure I left with the furniture I loved.The atmosphere was amazing and my family and I had an awesome first time experience. We will definitely be back soon!
Greg Mullaney
Sep 06, 2020
We had an easy and pleasant going trip. The team greeted us when we came in, checked on us as we browsed the store, and gave us good solid customer service and feedback when we needed the details.
Harmon Unselt
Sep 05, 2020
Eddie was a delight to work with; he took the time to listen to what I was looking for instead of trying to push merchandise that I was not in the market for. Completely professional and all-around excellent customer service. I would highly recommended working with this gentleman. Five stars!
Samantha Chesley
Sep 04, 2020
TJ was very helpful and took the time to make sure I found the couch that fit with my budget, needs, and delivery timeframe.
Katie Vega
Sep 04, 2020
Tyler was awesome!!! I told him exactly what I was looking for and he knew exactly where to take me!! Took me a few minutes to decide what I wanted
Wendy Hallenbeck
Aug 30, 2020
Wonderful experience! Very helpful staff! Beautiful furniture at affordable prices!
Misty Bolling
Aug 29, 2020
Was in the Ashley's outlet store in Fredericksburg (Spotsy) today looking for a new sofa and loveseat. A young gentleman by the name Markeez approached and asked what he could do for me. Explained what i was looking for and he took the time to walk me through some options. He literally spent a good hour and some change with meHe definitely knows his stuff. I was popping off random off the wall questions and without any hesitation he answered them all. He was very polite and just an all around great guy. The company definitely needs more employees like him. I am a retail manager myself and would be so greatful to have him work for me! I will Definitely be shopping there again and i will personally ask for Markeez. Anyone looking for furniture should go to Ashley's and request Markeez, you will not be disappointed!!!
Anne Stevenson
Aug 27, 2020
My fiance and I purchased a couch from here and had a great experience with Aida and Logan! They were both very helpful and I didn't feel rushed at all in choosing a couch. I really felt Aida knew alot about the different couches and what each one offered and she took her time with us also in explaining the financing. They have a really nice showroom with plenty of furniture to choose from and the prices are reasonable. Would definitely recommend going to Ashley!
Kristin Bishop
Aug 25, 2020
Great staff! Quick and awesome prices! They were able to find me exactly what I needed within a delivery time frame that worked for our family!
Kelly Burton
Aug 24, 2020
I was very pleased with my service here. Steve helped me both days I came in and he was so patient with me because I couldn't make my mind up and when I thought I had, i had changed it again.
Adriana Mendez-Ruano
Aug 23, 2020
Everyone is super nice. The prices are amazing! the person who helped me and my mom purchase my bed frame and my other furniture was super friendly very helpful, 100% would come back again and would also recommend to other people!
Melissa Bland
Aug 18, 2020
Absolutely excellent experience at Ashley Furniture Outlet! Charlie was incredible with helping me with a change in an order I had placed at the Ashley Home store. He is very knowledgeable, patient and definitely went above and beyond to make sure that I would get my furniture quickly! My furniture was delivered within a week of ordering! I recommend anyone looking to purchase new furniture go see Charlie! I will definitely go back to Ashley Furniture Outlet to buy more furniture from him.
Theresa Watson
Aug 15, 2020
TJ was great from the start. We came in knowing somewhat what we wanted. He went the extra mile to accommodate us regarding legs for the bed to insure it fits our current bed frame.Very nice young man, would do business with him again. Ashley is our furniture store of choice and has been for years.God Bless You!Kevin & Theresa Watson
Lianna Lebrun
Aug 14, 2020
I went into the store to browse for a new living room set. I was welcomed by a newer employee ( she said she's been there about a month, im horrible at remember names) she assisted me around the store, and helped me find exactly what I was looking for. The sales manager, I think Steve, but I'm not 100% sure, was extremely helpful aswell. They both did an excellent job at explaining and answering any questions I had. Highly recommend checking them out!
Brad White
Aug 09, 2020
We couldn't decide which couch we wanted. Markeez was excited and helpful for us to get what we wanted as quickly as possible
Dawn England
Aug 08, 2020
Do not buy from this store. They delivered my dining room set in bad condition. Going on 3 months later and so many calls and time on hold still no replacement. Also they charged me $168 to deliver about 5 miles. If I could give it negative stars I would.
j R
Aug 05, 2020
TJ is are salesman of choice at Ashley he's very poilt and takes them time to get to know you as a person and most importantly he doesn't try to force you into a buy or convince you into a buy that you don't want.we didn't actually buy anything our first time there but after working with him that first time our second time to the store we felt comfortable and confident in what we wanted to buy thanks to TJ's help we made sure he was there before showing up.TJ made us feel comfortable and told us to take are time and not to rush so that we find exactly what we are looking for that's how a salesman should be.we bought our first bed thanks to TJ's help.I have a lot of back problems and there were so many beds to choose from I just didn't know where to begin he worked with us every step of the way he helped us to find the right bed for me and my girlfriend. We just went back for are second purchase to buy more stuff to go with the bed and bedroom and TJ worked with us every step of the way he was patient with us never tried to force a buy onto us.TJ is very knowledgeable, kind, polite, patient and makes sure that what you are buying is what you really want instead of something else if you want an excellent purchase experience I would recommend TJ every time we are looking forward to are next purchase experience with Tj
Theresa Nutt-Moore
Aug 05, 2020
I went to Ashley furniture store looking for a King size mattress set, I definitely seen what I wanted. But I checked around the area and came right back to Ashle Furniture store. I first spoke with TJ..very courteous and knowledgeable..then when I returned I spoke with Steve who was very knowledgeable..courteous.The customer service in this store is Awesome. For any future needs of furniture I wl return to this store.Theresa
Bonnie Amor
Aug 04, 2020
Horrible location. I purchased a table from there June 27th & the sales person Eddie gave me a delivery date of July 14th my item never arrived. I've called multiple times only to get the run around from customer service. Finally I told the representative I wanted to cancel my order. She said that my information was forwarded to the manager at this location and he'd be calling me. That was a week ago and I still haven't heard from anyone. I will NEVER shop here again and I will make it my personal business to tell any and eveyone I know not to purchase anything from this location. By far the worst experience ever.With their lack of communication, unprofessionalism and the employees lack of knowledge this place should be closed immediately. I would give no stars if that was an option.
Andrew Maxwell
Aug 02, 2020
If I could give zero stars I would, I would give Ashley HomeStore zero stars over and over. I bought a twin mattress here in March. No one in the store seemed like they actually worked there. I ended up having to pull the box myself and carry it to the front of the store. This is where the problems began. When I got home, the mattress had a huge crease down the center, after giving it a few days to recover from being vacuum wrapped and in a box it still had the crease. I took the mattress back and tried to explain that I needed to return it. The store employees were more than helpful on this day in informing me that they could not help me and to call another office in Fredericksburg. Specifically, Adnan, 10 out of 10 times would not recommend this guy, poor attitude and acted like he owned the place even though when I first went in to find a mattress he was completely clueless. I spent 2-3 hours trying to get ahold of someone. We went back and forth for about 2 weeks and she assured me that I would be refunded because the mattress was damaged. Then she stopped responding to emails and phone calls. After several months of calling any Ashley HomeStore number I could find I called my credit card company to dispute the charges as I had exhausted every means possible to return the item and get it refunded. Ashley was able to produce a 10 page document with my receipt, denying my claim and stating that I had never returned the mattress. When I responded to this email, I again heard nothing back.Bottom line: I really don’t need the money, we bought another mattress from an online mattress company and are more than happy. I just hope that no one else has to deal with Ashley’s pathetic excuse for customer service. All they care about is getting the sale, period.
Kyle
Aug 02, 2020
Sales Associate was helpful, responsive, and has great customer service skills.
Sarah McCanna Evensen
Aug 02, 2020
Shawna was really helpful in answering my questions about the table I purchased.
Natalie Fox
Aug 02, 2020
Just browsing and the associates were extremely nice and cared about the safety of myself and them since they were wearing their masks I very much appreciate that
greg brunacci
Aug 01, 2020
Wonderful experience, Logan was helpful and expertise in knowledge was exceptional! Products and selection are great.
Monteiz Hicks
Aug 01, 2020
My experience was amazing even though I ended up no making a purchase. Ida, my sales agent was polite, respectful and very patient while she tried to assist me. She is the perfect example of exceptional customer service
Becky Petro
Aug 01, 2020
Tha is so much to Charlie and the managers for helping us find a great family room set for our new house. Charlie helped us find a set that would be available as soon as possible given COVID backlog on furniture!
Threediva22
Jul 30, 2020
My experience was very good @ the Ashley's Outlet in Fredricksburg, the new associate was a very nice young lady named Shauna. She was very helpful and answered every concern I had. I walked away with a decent deal.
Norma Gibbs
Jul 30, 2020
Eddie was wonderful and knowledgeable of the furniture. We had a great experience.
Javonda Henry
Jul 27, 2020
My experience was horrible. Ordered furniture a month ago was unable to receive a eta when it would arrive. Called weekly unable to get a valid answer from customer care. Had a hard time getting approval from store manager on Friday to cancel and refund my money. On Saturday I had to go back in and refund was only approved because the awesome sales rep TJ spoke up and confirmed their was a issue with the processing of my order. Once refund approved the service rep tried multiple times to refund my card before she was able to “successfully” process it. She kept advising the error was with my bank which we found not to be true. This place has poor customer service one they get the sale. Stay away
Frantz Israel, MD
Jul 26, 2020
I went to this place today at least 5 of their sales persons came over to ask me if they could help me within a 15 min. time span. That was annoying and very creepy. I just wanted to browse and compare in peace. Not the way to make anyone feel welcome or was the intent the exact opposite.
Teresa Washington
Jul 25, 2020
Markeez was very helpful and friendly.
Lina DavisWhyte
Jul 21, 2020
I enjoyed I'm going to Ashley today I also enjoyed meeting TJ very good customer service and I will be back to purchase what I went there for all because of him and his good customer service..
Kesheira G
Jul 18, 2020
Great service and very speedy. Charlie E. was very knowledgeable and made me feel very comfortable throughout the entire process. After picking my mattress, I actually was about to shop around just to make sure I was getting the best price. I didn’t even make it out of the store before I realized the quality of his service was enough for me. I will continue to come back because of him. Excellent job!
Kimberly Coleman
Jul 15, 2020
I worked with the Store Manager Kevin in the Massaponax store. He was great he didn’t let me leave without exactly what I needed. I will definitely be back soon!
devin Galyen
Jul 14, 2020
Just purchased a new sofa and bed frame at the new Ashley outlet. TJ was our consultant and he was very helpful. Will definitely be coming back!
Ashley Galore
Jul 11, 2020
I went into Ashley’s outlet looking for a coffee table. I had the best salesmen! When I walked in, Logan greeted me at the door. He was very personable and showed me the table options. Logan was professional the whole time. I could tell that he was knowledgable about Ashley’s and their furniture. He made the visit quick, easy, and effective. If you decide to go to the Ashley’s Outlet, ask for Logan!
William Tartick
Jul 11, 2020
Fantastic showroom and variety of options. The sales woman was extremely polite and helpful. Hands down the best place to buy furniture in the area.
Gipp White
Jul 07, 2020
Excellent customer service. Thank you, Eddie French.
E K
Jul 07, 2020
This is the absolute worst place you could ever shop at for furniture. I have been trying for weeks to get ONE COUCH that I bought on the 21st of june, that even though I have IN WRITING from them that is would be available 6/29/2020, they are pushing it back to September. I keep getting hung up on, and no one answers their customer service email that they keep responding to these reviews with. no one will give me a straight answer about a pickup date or a refund. I have made 8 separate requests and been completely blown off. No one calls you back; if you go into the store, they tell you it's a corporate problem, if you call corporate you get the exact opposite response. They are literally lying to me until I give up, just so they can keep my money. DO NOT trust these scam artists with your money or time, you will get neither back with no furniture to show for it.
Zoie M
Jul 05, 2020
The experience was amazing! TJ answered all of our questions extremely well and he was super kind and friendly
Chrissy Diebold
Jun 29, 2020
Adnan assisted us today with a tempurpedic bed and a bedroom set for my mother. He had a HUGE attitude problem right of the bat when I told him my bad experience with tempurpedic. He was practically yelling at me. I almost got my mom and walked out but he already had her information. He told her he would give her $100 off the frame, which didn't happen. I signed up for the 10% email promo online and he said I couldn't get that either. I finally had to demand to talk to a manager, Charlie, he took some off which made things a little better. I still don't see why we couldn't get the 10%. I'm tempted to tell her to just cancel her $5700 order and go somewhere else. Adnan does not need to be on the sales floor, you need to stick that dude in the back where no one will interact with him.
Rachel R
Jun 27, 2020
Nice price
Polo Calderón
Jun 20, 2020
Tus store are closing all artícles are cheap right now
Mr. Wonderful
Jun 11, 2020
Customer Beware: Promised delivery dates are a joke to these guys. After you pay upfront, they have you at their mercy. Stuff happens, but a courtesy call would be nice so you're not wasting time. After you get tired of waiting and want a refund, good luck! Refunds require "executive approval" which, of course, keeps you spinning in circles for a couple more days.
Rich
Jun 09, 2020
Over priced like used abused furniture. Wanted 379.00 for a 2 draw night stand and wood was cracked.O we will give you 20% off ,Right.Not born yesterday. Today for 379.00 Worth 100.00
Joe Monan
Jun 06, 2020
So while shopping at the store closing sale, my wife and I found an entertainment center we liked, but noticed a door was out of alignment. Our salesman, TJ, was amazing. Very helpful and quick to get the issue fixed so we could leave with the piece that day. His coworker, Andrew, came up and attempted to fix the door. The owner, Michael Trivett, came up and berated his employees, saying he did not have time to take care of us. As if a $500 sale isn’t as good as a $5000 sale. If it were not for the exceptional and professional service we received from TJ and Andrew I would have walked right out the front door and told every and any one I come across to never shop there because the OWNER IS DISRESPECTFUL, SHORT TEMPERED AND OUTRIGHT RUDE.TJ and Andrew, 5 stars.Michael Trivett, attitude adjustment needed. Money doesn’t buy you respect.
fatima linares
May 31, 2020
(Translated by Google) Great I found what I was looking for at a very good and beautiful price, you had to wait a bit but it was worth it, thank you.(Original)Grandioso encontré lo que buscaba a un muy buen precio y bonito, había que esperar un poco pero valió la pena gracias.
A J
Mar 21, 2020
We had a excellent experience. TJ was a awesome salesman. Even stayed late to make sure we could purchase what we wanted. Patient with us considering we had our kids with us and had to chase them around and look at furniture. The manager or owner Steve even came to help when we needed it to make sure our sectional would fit in the space we needed. When we had questions about Bedgear pillows, TJ called in his coworker Eddie who had excellent information on these pricey but exceptional pillows. Have never paid $50 for pillows before but worth every penny. I have to keep my pillow tied down so my 8 year old doesn’t steal it because she loves it so much. Great team that I had the pleasure of dealing with and would recommend them to anyone.
Jenny React's
Mar 21, 2020
Fast, efficient and knowledgeable, thank you for Eddie for your help with our bed purchase!👍🏽
The Connors
Mar 19, 2020
TJ was a great person to work with in our furniture excursion! He was knowledgeable in the product and honest about what he didn’t know. He was able to find answers to any questions we had that he couldn’t answer. There was no pressure in purchasing any item. We originally went in for a mattress and ended up purchasing a sofa sectional and a coffee table. He is a great asset to the Ashley Furniture Outlet team! We will definitely use him in any future purchases! Thanks for your help, TJ!
Jessica Leopardas
Mar 18, 2020
TJ was so outstanding and helpful with this whole experience! He answered all my questions and talked me through the whole process. Buying furniture is a big decision and I appreciate all the help and time he gave me and my family. Tj made our purchase decision smoothly and easy.
Michael Ange
Mar 18, 2020
Andrew is a true salesman. He asked questions and most importantly listened to our responses. We were “just looking” and ended up buying new furniture. The quality is fantastic and it looks incredible! No second thoughts.
Angel Daily
Mar 16, 2020
Tj is great. Very helpful and informative. Would recommend him.
Dj Mino (MinoTheDj)
Mar 16, 2020
TJ Krecker was nothing less than an All-Star. He was very patient, answered all my questions, and made it a very comfortable buying experience. Will definitely be back for more! Thanks again TJ and the Ashley team. :)
Sarah Twyman
Mar 16, 2020
Worked with Stephanie,She was full of energy and knowledge and made our furniture buying experience great. Will definitely be going back.
Walt Boswell
Mar 14, 2020
We usually find terrific deals at the Ashley Furniture Outlet. Our salesperson Dawn was fantastic. She’s incredibly pleasant, knowledgeable, and willing to go to bat for her customers.
Dean Ziegel
Mar 04, 2020
Very good experience. Charlie and Steve were quite helpful and considerate.
yackeline Rodriguez
Mar 04, 2020
Excelente servicio
Brendan Kelley (Unit - B)
Mar 04, 2020
TJ was an absolute pleasure to buy a mattress from. Very informative, and friendly. Thanks for the great customer service.
Meg Gaines
Mar 03, 2020
Beautiful furniture. Great selection and service.
Deborah Kirst
Mar 02, 2020
TJ was super helpful! I am so happy I went to Ashley Furniture! Thank you for being very professional.
Ashley Morton
Mar 01, 2020
Stephanie at the Fredericksburg Ashley Outlet was really helpful and professional!!!!
Jeannie Baczek
Mar 01, 2020
The employees at Ashley are courteous and willing to work with you to help you find exactly what you need. I received a good deal and will return for other items in the future.
Sabrina Remaly
Feb 29, 2020
Love the fact we can take the pups into this store.
Daniel Grigsby
Feb 29, 2020
Very nice, helpful salesman! We couldn't decide and he never complained or got tired of us, at least he didn't show it! But finally made a purchase we're happy with!
Michael Randolph Sr
Feb 28, 2020
Jasmine was great!! Jasmine was very professional and knowledgeable of everything... from pricing, to different colors And styles, timing for ordering, and financing. She gave us our space to look around, but was close enough that when we had a question she was available. Thanks again Jasmine... You’re the BEST!
Rebecca
Feb 27, 2020
We were very pleased with our experience at Ashley. Andrew was very helpful and tried to get us the best deal possible. We would definitely shop here again.
carl joseph
Feb 26, 2020
TJ was an outstanding sales rep. No pressure and he answered all of my questions. I highly recommend anyone looking for furniture to go see TJ at the Ashley Outlet
Teddy Murphy
Feb 25, 2020
Very friendly staff and great products!
Tarece Gatewood
Feb 23, 2020
My husband and I went in to JUST LOOK at a new living room set. We didnt even take our wallets with us into the store. We found one set we liked, but it wasn't exactly what we were looking for. TJ walked passed us and asked a simple question: is it comfortable? We agreed it was; however, explained it wasn't exactly what were looking for. We gave TJ a description of what we were looking for and he pointed us to one that was EXACTLY what we were looking for. We examined the furniture and found out that it was well made and not of cheap quality. My husband and I discussed it and we decided that if we went to another store, we would not find exactly what we wanted of this quality. We sat and talked to the sales associate for a bit. He was not pushy at all. Very laid back , but professional at the same time. Our experience there was phenomenal and we will definitely go back for our next furniture buy.
Betsey Andrews
Feb 23, 2020
Jasmine was the best! Anyone anting excellent service and lots of information must ask for her. I had a couple of time constraints she worked around them . I had gone in 3 times before I was done because I couldn’t make up my mind. Bought a chair went back for a sofa. Jasmine was best she made everything so easy. I can’t say enough about the young lady.
John Travelingwolf
Feb 23, 2020
Haven't been inside but hear it's awesome with outstanding prices and service
Darlene Pitt
Feb 23, 2020
Couldn't have asked for a better experience in purchasing a sectional for my living room. Christian and especially Stephanie were so helpful her advice and assistance in choosing the right furniture for me. I appreciate both of their help and input so much.
Nicole
Feb 22, 2020
Thanks TJ for all of your help! You made the procees quick and easy. We love our new furniture!
Keith S
Feb 21, 2020
Amazing deal on an awesome new sofa. The manager Charlie was extremely helpful and friendly. We will definitely come back for more. Thank you so much for working with us!!!
Brit Amador
Feb 20, 2020
This is amazing place to go if you want to wait months to get your furniture. We were promised a time, they did not meet it. We called and called. They blamed the distribution. They changed the date like 6 times. They advertise next day delivery and that is also a lie. When they finally got the product in, we still had to wait another 4ish days to receive it.
Mary “Cookie” Billingsley
Feb 19, 2020
Outstanding service, Eddie is the Best ‼️
ANGEL BOTCHWAY
Feb 17, 2020
I had a great experience shopping for furniture at AshleyHomeStore Outlet. The manager, Charlie was very helpful and friendly. He assisted me in finding what I wanted without being pushy. Overall, I had a great experience and would recommend the store to others.
Sheridan Sanders
Feb 16, 2020
Charlie was an incredible help when it came to looking for a new sectional. He was very friendly when i first walked into the store and walked me through the many options/styles the store offered. I didn't immediately find what I wanted, but was able to find something I loved online. Charlie gave me his contact information and was readily available to discuss my find and follow through with the purchase. I will go back to the store again just to be able to work with him again :)
Vanessa
Feb 16, 2020
TJ was very nice and helpful with questions I had. I have purchased her in the past and the customer service is awesome everyone here is welcoming.
Sandy Snellings
Feb 15, 2020
Awesome experience, thank you TJ we appreciate your time and knowledge while making our purchase
Jamie Satterwhite
Feb 15, 2020
Aida was very knowledgeable and helpful. If you are looking for an honest, and helpful person to assist you in your home furnishings, ask for Aida! She made picking out furniture fun and easy. Thanks Aida!
Kamden Bowen
Feb 15, 2020
We worked with Stephanie who was very knowledgeable and pleasant making our shopping experience very comforting. Would highly recommend using her.
Murldean Stover
Feb 15, 2020
Had the best experience with Christian! Saved us from buying the wrong type of recliner! Attentive and professional. Will definitely be returning customers!
Erin Sarver
Feb 14, 2020
Had a great experience- unfortunately our order was messed up and not everything was delivered nor ordered correctly. However, Stephanie provided a great experience to fix our order. Dawn also provided an outstanding performance with making sure everything was correct as well as providing a superb experience with selecting our new and improved mattress. Both ladies did an excellent job making sure our needs were taken care. Although the situation started out rocky, it was fully taken care of and I couldn’t be happier. Will be coming back!
Loriana Lopez Calvo
Feb 12, 2020
I was very surprised with the great attention and attitude of our salesman Christian, he was very patient with us and also with our very hyperactive son... They gave our son a balloon so he got entertained during our process. Thanks again.!
Abbey Bauman
Feb 12, 2020
We have purchased furniture from Ashley Outlet a few times. We keep going back for the fun friendly staff. We will continue to fill our he with goods from Ashley Outlet.
Jimmy Lutz
Feb 10, 2020
Awesome experience. The salesmen were there to help us not just to make sales. They knew when to leave us alone and when we were in need of some answers. They were even very understanding when we wanted to go look at some other places to see other couches and didn't guilt us into com ik ng back. Eddie was our salesman.
Christian Chevez
Feb 10, 2020
Great experience, CJ was very friendly and helpful, great service, very knowledgeable, CJ is a great asset for your store
Sophia Mcmahon
Feb 09, 2020
Stephanie was very helpful and attentive.
m Wash
Feb 09, 2020
Aida was awesome!
Kelly Hayden
Feb 09, 2020
Had a great experience with Steve at the Fredericksburg, VA store. He was very knowledgeable and very patient. We're very pleased with our sofa purchase.
Kathy Hosler
Feb 06, 2020
We relocated to Fredericksburg Virginia from Paradise California after we lost everything to the Campfire in November 2018 to be near our daughter. After purchasing a home we didn’t really know where to go to “fill it up”. After looking at several other stores (I just wanted my stuff back) Stephanie came up and asked us what we were looking for. She totally understood the heartache of trying to purchase new items for our home. She made the transition a lot easier. We went back for extra dining chairs and she remembered us by name and the exact dining set we got. I can’t tell you how happy I am with our purchases. If it had not been for Stephanie I feel making our house our home would have been a lot more difficult. Thank you for having great people like her at your store Kathy H
Robin Washington
Feb 05, 2020
Eddie french aka fast eddie was an awesome salesperson. It was a great experience. We told him our colors, and price and he came through. I highly recommend asking for him for all your furniture needs. Side note he is also a comedian Great laughs also came with the sale.
Kevin Stocker
Feb 05, 2020
Salesman was courteous informative and knew when to give me time on my own to peruse and think before I made a purchase. I bought two couches.
Lynn Lee
Feb 01, 2020
Steve was super helpful, knowledgeable and accommodating
Maggie Calabrese
Jan 25, 2020
The sectional I initially bought couldn't fit through the doorway of my new townhouse. As a mom, I was in panic without a couch in my living room! I called this location immediately and spoke with Stephanie. Not only did she text me photos of comparable sectionals, she made sure she had those pieces in stock before sending the options to me! Stephanie went above and beyond to calm my nerves and set me up with a sectional that I love- maybe even better than my first selection :) Job well done!
alma zepeda
Jan 20, 2020
Super friendly staff.
Ashleigh Clokes
Jan 20, 2020
Came in just to price furniture. Asghar asked if we needed assistance, he was able to show me exactly what I was looking for. I was able to walk away with the furniture I was looking for and everything was available! Very easy and convenient process and Asghar was extremely helpful. I had a wonderful experience.
Frank D'angelo
Jan 18, 2020
We made several trips before making a selection. Helpful sales staff, especially Dawn. No pressure. Super friendly. Easy checkout. Good prices.
Anthony Floyd
Jan 17, 2020
Dawn was an amazing salesperson and extremely knowledgeable about the products. In this case, I bought a beautiful couch that my son and I will enjoy for many years to come. Very sturdy and reliable product! Thanks Dawn!
P Llkh
Jan 13, 2020
DAWN was very helpful. Even showing us different styles that work better for our needs.
Amanda Marie
Jan 10, 2020
Terrible. Bought my $2500 couch two months ago and went to pick it from the warehouse. Brought it home and it was the wrong one. Called and they said the correct one will be there in a week. Two months later and dozens of phone calls to talk to anyone, we are still waiting for our correct couch with multiple promises and no sorry. The manager will not speak to us directly. They could care less about resolving the problem and give empty promises. I was going to buy a rocker chair from them if they fixed this but not after all this. Would never shop there again.
Jennie Osborne
Jan 07, 2020
The two Ashley employees that worked with our family to purchase a new bed and couch listened to what we needed and took the time to find something that met our wants and needs. They were awesome.
CheleB Lee
Jan 07, 2020
Staff are very knowledgeable and helpful.
Wendi A
Jan 02, 2020
This was the best furniture shopping experience ever!!! Charlie was knowledgeable and incredibly helpful. We felt no pressure to purchase. He didn't attempt to "upgrade" our purchase or pressure us to add additional furniture to our purchase, which can be an annoying sales tactic. I can't recommend Charlie enough. We will definitely be returning when we decide to redecorate our other rooms. Thanks Charlie!!
Cassandra Williams
Jan 01, 2020
The customer Service was great. Everyone was very knowledgeable about all the furniture that was available. I appreciate Steve for grabbing a cart for me to push my kids around while browsing! Haha They even fit us in to have our furniture delivered a week sooner. Thank you!
Jenna Wallace
Dec 31, 2019
The Ashley Homestore Outlet has been nothing short of amazing! Jasmine originally helped me and wasn’t here today but Asghar was here to finish everything and I’m more than pleased! They’re helpful without being pushy, informative, and just pleasant not to mention the great deals! Thank you so much!
Ronald Lacasse
Dec 29, 2019
Dawn has been superb and most helpful at what she does. Her knowledge In my view is 2nd to none! She has taken her valuable time to explain every little detail with my purchase. Ashley HomeStore Outlet has outdone themselves by hiring her in giving me the best customer service money can buy. I will share this experience with anyone asking for references.Thank you Dawn for the lengthy research work you rendered me. I am nothing but grateful!!Sincerely,Ron Lacasse
Bryan Pike
Dec 29, 2019
My wife and I had a great experience at Ashley's furniture place with the help from an amazing sales person Asghar we would definitely come back to do business with again
Bobby Kenny
Dec 29, 2019
Asghar was very helpful showing me around and taking care of the whole process for me from start to finish. Stress free and easiest furniture purchase I have made. I would definitely recommend to anyone looking for a great furniture buying experience and even better prices
Jarred Thompson
Dec 29, 2019
Horrible customer service. Had to go pick stuff up from the ware house. Customer service was rude. Very quick to blame everyone else. Managment will not call me back. Very stressful time.
Amanda VanEvery
Dec 26, 2019
We went in looking for a tv stand and we found one we liked. After talking to the sales associates and ENSURING that it was IN STOCK we decided to go through with the purchase. We were told we would need to go the distribution center to pick it up. When we got there we talked to the employee and prepared to get our furniture. They then informed us that they couldn’t locate the piece and it would need to be ordered. The estimated delivery date we received was the week after, not too bad. That week came and went and we received no call. We contacted the center and they gave us a new estimated delivery date 2 weeks after our initial purchase. After 2 weeks we contacted them again and yet again received a new estimation date. Here we are almost 4 weeks after our initial purchase and received a new estimated delivery date today. Very disappointed in this experience. Still waiting for our purchase.
CobiandRagnar Haugh
Dec 24, 2019
Asghar did great, thanks for the assistance! Love that you can get great value furniture for a great price.
Joe Nerney
Dec 24, 2019
Where to begin, in the best way possible. We came into the store four times trying to find the perfect couch and bedroom set. Each time we came in we were greeted by a super friendly employee who was willing to help us in any way they could. When we finally had decided on the set for us, Charlie helped make the process easy and smooth. We needed extra items and wanted different deliveries for the items and he was willing to find a way to make it work for us. All the employees were great and each helped us in making our decision. Would highly recommend coming and checking it out!
Adam Smith
Dec 22, 2019
Worked with TJ today. Great experience and was very knowledgeable and professional. Thank you for helping me find my new mattress.
Ashley Taylor
Dec 22, 2019
I purchased a new sofa today with the assurance of Joshua. He went above and beyond to make sure I got everything I absolutely wanted.
Sinka Wyche
Dec 17, 2019
ASHLEY Furniture said they price match against certain competitors but when I showed the store manager a lower price from one of their competitors listed on their cite, the manager at the store said they only price match if I use their delivery service. That policy was not written nowhere on their site or in the store
Angelo
Dec 15, 2019
Good deals, staff was friendly. Service was good.
Jen Minner
Dec 14, 2019
Our sales person, Dawn, was fantastic! Introducing us to different types of mattresses and ensuring we got what was right for us. She made the buying experience fun and relaxing.
Regina Gravante
Dec 05, 2019
I really had a great experience with all sales associates that I worked with at Ashley’s. They were very patient with me and they went above and beyond to make my experience pleasant and memorable. I am also very pleased with the tables and stools that I purchased from their outlet store in Fredrickburge, Virginia. I apologize to everyone that shared a part in helping with the cancellation of my first order and new purchase of different furniture. I was able to find furniture that was within my budget, that would fit in my small apartment, and something that I needed. Thank you all for being very personable and exhibiting something that had become extinct; excellent customer service.
Ellen Bell
Dec 04, 2019
Found exactly what I wanted
Anna Hebert
Dec 02, 2019
Had a great sofa shopping experience. Very knowledgeable and helpful staff! Devon was my sales associate, and she helped me choose a couch that fits with me and my pets!
Adrian Wallace
Dec 01, 2019
Excellent options and excellent customer service
Shawn Kravitz
Dec 01, 2019
Purchased a needed couch and saw a bed as is that wasn't needed but was cheap for a spare room. Asked about it and was convinced to buy a new bed of the same model for $50 more. They didn't tell me that it would take weeks to come in or that delivery of the couch would not be available until after the bed arrived. When I found out I wanted to cancel the bed but they refused to cancel the bed, or do anything but apologize insincerely. Buying here feels like a mistake.
cristi stuart
Nov 30, 2019
Great place to buy quality furniture without the annoying sales pressure. Super friendly and helpful clerks. Will gladly visit again!
S Adams
Nov 26, 2019
Went to the outlet the guy had bad body odor didnt stay long.
Charles Miller
Nov 26, 2019
Dawood was very helpful and helped me decide on a very nice couch and dining table. Awesome place with great deals.
Kaci Moss
Nov 24, 2019
Always friendly from the moment we walk in. No oneIs pushy, and they are very down-to-earth. I leave 4 of 5 stars due to the fact that the store and website are slightly misleading about “price matching.” The store is willing to price match, but the website has cheaper prices due to the $199 delivery fee which you have to pay. Otherwise, a very easy and pleasant experience.
Caitlin Harley
Nov 23, 2019
We purchased our furniture set from Ashley on November 1st. We were told that we picked one of the most popular furniture sets in one of the most popular colors so it would not be delivered until the 21st. We agreed because our sales person promised us our furniture would be delivered by the 21st if not sooner. She also told us we would receive a phone call the day before giving us a time. My husband took of the 21st and lost hours from work to be here for the delivery of our furniture. The 20th he called to check the time after never receiving the phone call and was told we were never scheduled for delivery. We tried to call several times to fix this problem and got sent to voicemail every time. So we drove up to the store from our home 45 minutes away. When we got to the store, we spoke with a lady about the issue. She called her manager and the manager continued to try to blow us off until I said I was able to cancel my plans for Saturday if that meant the furniture would be delivered. I received the call yesterday stating the delivery time would be 9am-12pm. I was just awaken at 7:40 from a phone call from their delivery driver telling me “I will be there in 11 minutes. If that doesn’t work I can try later but can not promise I can come back”. The driver then did not show up until 8:55am. Although they were late, Carlos and his helper were wonderful! They were the only great experience we had with Ashley. They were very professional, fast, and made sure everything was the way we wanted it before leaving. Ashley Furniture has nice quality furniture at very reasonable prices but I will not be recommending them to anyone because of the horrible customer service. I would rather go somewhere else and pay a little extra for the assurance that this chaos would never happen again.
Brandon Hall
Nov 20, 2019
My experience at Ashley was great! Devon was very helpful in assisting me with finding the perfect mattress!
Karina Jones
Nov 17, 2019
Devon is adorable. She has a great eye for style and helped my daughter and I coordinate items for our living room. She made it a fun experience.
Alexa Senio
Nov 16, 2019
Dawn was an excellent sales person and answered all of the questions I had.
Dee Jenkins
Nov 14, 2019
My salesperson Devin was amazing and very helpful to me in the purchase of my heater fireplace. I commend her for her outstanding customer service skills.
Gregory D Cline
Nov 13, 2019
TJ was great! Very happy with the assistance and effort made to get what we needed and really wanted.
Cathy Bisignano
Nov 12, 2019
I had 3 salespeople helping me, Andrew, TJ and Stephenie. It was very busy but they manage to give me attention, and answer all of my questions. They were very professional and personable. It was a good experience.
Chuck Elmore
Nov 11, 2019
Awesome job by salesman. Answered all questions and provided multiple options. Will be a repeat buyer.
Cheryl Jordan
Nov 10, 2019
Devon and Stefanie were the best!! Fantastic customer service lots of great ideas!! I will work with them whenever I am in Ashley!!
SOA Redwood
Nov 09, 2019
Asghar is an excellent salesman. He made the furniture buying experience fun and was very helpful every step of the way.
C. F.
Nov 08, 2019
Dawn was a great sales representative and very knowledgeable of the merchandise. If you ever need furniture at a discounted rate and great quality, check her out at Ashley Furniture Outlet in Fredericksburg.
مغربية حرة في أمريكا
Nov 08, 2019
The sales lady dawn is wonderful person and has good sales manners, she help me to get my furniture so easy thx😄😄😄
Richard Lee
Nov 06, 2019
Mohammed was very helpful and did not push us to buy anything right away.He had extra patience and knowledge. We are very satisfied.It was a great experience.
Tonya Kenon
Nov 05, 2019
Bad experience with this store. First, our sales rep did not mark our order for delivery, even when we told her we wanted our furniture delivered. She told us in the store that our furniture would be delivered Aug. 28th at our house. We ordered it Aug. 11th. When Aug. 28th came and no furniture, that's when I found out that the rep did not charge us for delivery and had put in the system that we would pick it up. We paid for delivery, and another rep said our furniture would be delivered to us on Sept 3rd. Once again, no furniture. Come to find out, not all the pieces were even in yet. We now are having the furniture that's in delivered this Friday and have to pick up the other piece ourselves. They said that they couldn't discount the delivery charge, even though we are the ones inconvenienced! Will not buy from here again! Would have given it 1 star, but the office manager was very friendly.Update: When the furniture was finally delivered, it was damaged. We refused the shipment and went to the store for a refund. Get this...we were told that no one in the store could authorize a refund, and they had to send an email to upper management to see if we would be approved for a refund. Ridiculous! My husband found the name of the CEO and emailed him about the situation. You know we got our money back then. Utterly ridiculous! Not worth the hassle!
Chris A
Nov 05, 2019
Friendly staff
Crystal Davy
Nov 04, 2019
Prices are high but staff is wonderful
D Soap
Oct 22, 2019
Dawn is the Best! Their prices aren't bad either.Dawn made sure to understand what I was looking for: furniture that reflects my personality.If you want a professional to help you without pressuring you, ask for Dawn as soon as you walk in.
J Pope
Oct 22, 2019
If you want anything for your house, go see Dawn. I know I'm not an easy customer. Still, she was able to help us find exactly what we want in our house.She greeted us shortly after we came in. We had our rambunctious kids with us. They don't like anyone when were out, but they LOVED Dawn.Each time she checked in w us, Dawn helped us explore the details on the pieces my wife and I were interested in.Thanks to Dawn, the entire family enjoyed shopping at the Outlet.Dawn, we'll gladly be your customers for life!
Tony Gummer
Oct 21, 2019
Fantastic!!!! Dealing with Elisa!!!Great service!!!
Lateen George
Oct 20, 2019
The gentleman that help me and others in the store was an awesome group of sales rep. The only issue I have is the timeframe I have to wait to get the furniture I purchase. Three weeks is a long time to fix on the floor but your customer service team was great.
kim stuczynski
Oct 17, 2019
Dawn is amazing , she was patient and knowledgeable!!! She did NOT try to sell me out of my price range , she worked hard to find me the perfect gift
Mohammed Kabiba
Oct 17, 2019
We needed a couch and stopped by to check it out. We were greeted by Mohammad who showed us around. He explained each couch with details. He showed us the difference between each couch and the type of design it uses. I would highly recommend working with him in your next purchase
CHEESE RUDY
Oct 14, 2019
Tooooooo expensive for an outlet. Plus they charge more if you use your Ashley card.
Robin Smith
Oct 14, 2019
Columbus Day Weekend! We knew exactly what we were looking for and the gentleman that helped us was so very helpful. Andrew showed us to all of our options, answered all of our questions, and even answered questions we never thought to ask! Ashley Home Store has the friendliest, most courteous and most knowledgeable staff! Our furniture will be delivered very quickly. We can't wait to enjoy our new furniture!
Danioki
Oct 13, 2019
TJ and Ada were so patient with us and took the time to explain and show us everything. Thank you for a great experience and great customer service!!
Mark-Wayne Clements
Oct 13, 2019
Great prices and deal on my two bedroom sets. Sales associate Mohammed was very respectful with not hovering And letting us take a look around. When we were ready for his help he was able to answer all of my questions and help out. Totally recommend asking for him when shopping at this location.
Virginia G
Oct 13, 2019
Great prices and helpful staff always makes it easy to shop here.
Robert Marion
Oct 12, 2019
Eddie was very helpful and friendly! We got exactly what we were looking for!
Tanith ferguson
Oct 12, 2019
We appreciate the time and effort Miss Dawn took to give us the help we needed. She was very nice did a awesome job :)
Jaimie Perdue
Oct 12, 2019
This outlet has excellent prices! Jasmine, the sales representative, was fantastic. She was full of energy and extremely helpful. I would recommend going to the outlet prior to the regular store in order to see what better deals are available!
Katie Brown
Oct 10, 2019
Jasmine was great quick and to the point! Got the couch we really wanted even though she had to jump through some hoops for me!!
Meghan Rediger
Oct 10, 2019
Andrew was awesome! I am often fickle when making “final decisions” and I changed my mind numerous times on which sectional I wanted for sure and he was more than accommodating every time I changed my mind. He was professional the entire time, yet very personable. The other staff members we encountered during our time in the store were great as well. If you haven’t been to the Ashley Outlet, you are certainly missing out. Oh, and I am very pleased with my final choice!
Martin Barr
Oct 10, 2019
Friendly staff with no pressure, I’m a 2-time customer now with both experiences very positive.
Mary Ripley
Oct 08, 2019
Loved it but was disappointed about not being able to finance it month to month without penalties..
Mark Lepore
Oct 05, 2019
Our salesmen, Nico, was amazing. Made sure to come back to work directly with him. Extremely satisfied with customer service and quality.
Beefmomma
Oct 05, 2019
Dawn was awesome. She took me around pointing out different pieces that stayed with in the styles that I liked. Never going straight for all the money but going to items she thought I would love. Me and my husband ended up with 2 sets we loved.
Andrew Gilbert
Oct 04, 2019
What I liked: very low pressure. Very helpful employees, but not overbearing.We found what we wanted and were pleased with the help to verify it was in stock.Easy pick up at the warehouse.Over all great selection, good price, and excellent customer service!
vicki Chauncey
Oct 01, 2019
Great customer service.
Y SJ
Oct 01, 2019
Super friendly staff... T.J. was very helpful. The prices are decent considering it is an Ashley store. Will be returning to purchase.
Kimberly Thompson
Oct 01, 2019
Great prices 👍 and no salespeople that follow you around the store!
Cynthia Matthews
Oct 01, 2019
Very professional staff. Special thanks to Devon for her patience in helping us make our furniture selections.
Zack Wimmer
Sep 29, 2019
As soon as I walked in I was greeted and shown around for the furniture I was looking for. Sale went smooth and the associate helping me was excellent!
Lina Carrion
Sep 28, 2019
Ms. Devon was just fabulous! Very helpful and informative.
Jordan Windsor
Sep 28, 2019
Aida Paredes Was extremely helpful with helping us pick out furniture for our home!
Nicole Smith
Sep 27, 2019
First thing first, I am a particular person, a hard customer and know what I want - can't sell me more, can't sell me less. My representative Stephanie was 100% wonderful, she handled my transaction quickly and professionally and did all she could to make me happy and make my purchase quick and easy!Honestly, these 5 stars are more for Stephanie personally than for the store. Ashley has great furniture ... you can buy the less expensive, or you can buy top of line quality and style! This outlet location has prices that are mind blowing... great savings are all over the floor.Stephanie will remain my goto person for ALL my future purchases going forward ... until the day she stops selling furniture!
82nd Abn Jumpmaster “DJ”
Sep 23, 2019
Salesperson (Jordan) was terrific. I have no complaints at all.
kelly dotson
Sep 22, 2019
Staff was so helpful and nice. Priced matched and went above and beyond. Will be going back for sure.
Vortex Pest Control
Sep 21, 2019
Eddie was very knowledgeable, attentive and provided excellent customer service.
Ronica
Sep 21, 2019
We are new to the area we’ve been to several other furniture stores in the past month and we just wanted to check out this one today and my husband and i walked around and only one male welcomed us and explained to us the deals they had going on and we walked by many other workers there and none of them bothered to ask if we needed anything and they just pretty much seemed to all be chatting among each other seating down. That’s very bad customer service we’ve never been to a furniture store and haven’t been constantly greeted and asked if we found anything we liked so far.
Dawn deLesMort?
Sep 20, 2019
Stephanie is an absolute delight to work with! She didn't pressure us whatsoever. She answered all of our many, many, many questions. I know we'll be going back to Stephanie for every room in our new place.
Thomas Thoma
Sep 20, 2019
Sales people very helpful, but it took to long - like buying a car.
Joni Ferrell
Sep 20, 2019
He was very customer oriented and very informative. We had a great experience and were able to find the furniture we were looking for.
Steven Burks
Sep 15, 2019
Customer service was somewhat lacking with a problem we had until management got involved.
Robert Brandt
Sep 07, 2019
We worked with Dawn, she was sweet and very helpful. Overall great experience and the price was fantastic too. Overall the workers were having fun so it made it very enjoyable!
April McCarthy
Sep 07, 2019
Our sales person (AAP) was lovely! She worked quickly and found what we needed to help a family member. She worked through our specific requests to ensure we could deliver the furniture today. Thank you AAP ❤️
Shirley Guyton
Sep 06, 2019
very nice store, and helpful people. Thank u Dawn the nice sales lady.
Angela Artis
Sep 06, 2019
The staff were very helpful, patient and kind, Steve is the manager and was the first point of contact. He greeted me and helped me choose which barstools to go with. Then after Jordan helped me close the deal and purchase the stools. Jordan was very nice and very attentive. Thanks for the great experience. I will return to this store again.
Jessica M.....
Sep 02, 2019
It had a full selection and reasonable prices
Rachel Kelly
Aug 29, 2019
Good service, great prices. Stephanie helped me. She was very personable and helpful.
Jessi Palmer
Aug 28, 2019
DO NOT ORDER FROM THIS STORE! We attempted to buy a table on Saturday from the store manager, Ed, and was told they didn't have any on hand but would order the table for us and it would be in on Tuesday. We never heard from them so my husband went in today to see what was going on. We were told by the store manager that they could not order this piece and would give us the floor model. We did not want the floor model and asked for our money back which we paid for in cash. The manager told us that he would have to get approval and could not guarantee our money would be returned, and if it was, it would be mailed to us in a form of a check. We are now out $560 and do not know when or if we will get a refund. Customer service was unwilling to help and I have been asking to speak to a manager to no avail. They are acting as if there are no managers above the store manager, but then whom is he getting approval from? Please save yourself from wasting your money, and do not buy from Ashley!
Robyn Rodgers
Aug 28, 2019
Elijah is great, let me wander around and see what there was to see. Store is clean and parking is plentiful.Checkout process is lengthy and the computers do not cooperate. I am also less than thrilled about having to wait three weeks to get my stuff.One of the girls at the customer service desk was...well, let's just say I now know WAY more about her than I need to. I sort of feel the need to call her mom and fill her in, you know?
sally stuart
Aug 27, 2019
Beautiful furniture for great prices. The herp was fantastic!
D Miller
Aug 20, 2019
There was some good living room pieces, the pricing is pretty good!
James Lloyd
Aug 19, 2019
Beat at items at what I don't consider outlet pricing.
Christopher Jones
Aug 19, 2019
Quick, polite, and efficient service. Furniture is still pending delivery but good experience so far.
Eric Stafford
Aug 18, 2019
Kelly was great! Staff wasnt pushy and they let you shop until you found what you wanted. Good quality items and a fair price below other stores.
NIL ESH
Aug 07, 2019
Great service..
Tiffanie Astwood
Aug 05, 2019
Devon was both personable and professional. She assisted with measurements, informed us on deals, delivery options and was there to help with opinions as needed. Very good experience at the Ashley Home Outlet!
Mary Noble
Aug 04, 2019
Mary Noble was extremely happy with Elijah's salesmanship! We love the sofa and love seat! Doug is my fiance'. I am the purchaser. Elijah made us feel very comfortable~! He was very helpful and explained everything to us! Thank you, Elijah!
Ferlandia Townsend
Aug 02, 2019
To whom it may concern:Today August 2,019. I walked into the Ashley Outlet in Fredericksburg, Va. this morning. I was greeted by a young man named Elijah . He was very poise and greeted me with a warm welcome. He was very help and walked me through the whole process of purchasing a leather recliner. He did not walk away and was very attentive. I received very good service at Ashley Outlet in Fredericksburg,Va.
GoldenReeses22
Jul 30, 2019
Bought a bedroom suit and a dining room table. Table arrived damaged in 2 places. As for the bedroom suit. Bed frame broken in 2 places, bolts and screws missing. Front of one of the drawers to the bed broken off. There are screws poking all the way threw where drawers are suppose to go. So my daughter would slice her hand open on these exposed screws if used. Called customer care took over a month for them to ship the two pieces damaged for the table. They refuse to replace the damaged bed for my daughter. I Asked to speak to the manager, no manager ever returned any of my calls. Never again will I purchase anything from them again.
Hurley Bogardus
Jul 30, 2019
A warehouse. Some of the employees were helpful, others more interested in their conversations.
Donna Sumner
Jul 28, 2019
Aida was amazing !!!!! Enjoyed her professionalism and her ability to help me make the right choice for my family !
Maria Slagle
Jul 27, 2019
Stephanie was great! She gave us great options when what we wanted was not in stock. We chose another item and she was quick with getting everything together in order to bring it home. If you’re going to look at or get furniture then be sure to ask for her. She’s personable and was a joy to work with!
John Porter
Jul 22, 2019
Very helpful staff during the entire process.
Jack Jacobs
Jul 22, 2019
Excellent service.
Vickie Satterwhite
Jul 20, 2019
Not impressed. Furniture appeared to be old used furniture
Krissy P
Jul 19, 2019
Customer service is great....every single person stopped us to ask if we needed help. I get the commission factor but for a person like me, it became annoying.
Michelle Cunningham
Jul 19, 2019
Walked right end and was greeted by Elijah and found my couches within 10minutes
Carl Haynes
Jul 16, 2019
Love Ashley.
Morgan Burke
Jul 15, 2019
He was amazing! So helpful through the whole process made sure everything I got was what I needed. Even followed up. Great man to give your business to
Linda Barker
Jul 10, 2019
So far so good with my purchase of two sofas. Salesman was helpful and professional. Delivery is scheduled for Friday and I may have to reschedule - I'm not expecting this to be a problem since Ashley is a reputable company and the rescheduling will have been unavoidable if it happens.
Therese Cooper
Jul 07, 2019
Very personable staff. Did not hound us and once we found what we wanted they helped make it happen. Stephanie and Elijah were Great.Also a ton of great deals.
Andrew Evans
Jul 05, 2019
Eddie was great with the whole sales process. Highly recommend Eddie.
Kenyetta Gunther
Jun 29, 2019
If you want to receive your furniture at different times, wait for back orders and various mistakes, this is the store for you.
Gary Brandt
Jun 22, 2019
Great selection and very friendly and helpful staff
V C
Jun 21, 2019
The staff was friendly and helpful! Im not completely sold on the "regular price" rate of most items. Also unless it's a "one of a kind", "no longer distributed" piece, you're probably looking at almost a month out for delivery.
Milagro Rumble
Jun 16, 2019
Elijah was very helpful, knowledgeable and professional. Good selection of furniture and prices.
Megan Stewart
Jun 15, 2019
I am new to the area and just bought a house. I came in just to look at dinning room and bed. I found the exact dinning room table I had been eyeing online for the last 3 months but for $1000 less! Elijah was the best to work with! No pressure, no haggling, and no guilt. Thank you for all your help
Adam Deskins
Jun 14, 2019
Cheryl was great 😄
Dawn Bloome
Jun 13, 2019
This store offers great selections for a reasonable price!! I loved the customer service that was by Elijah from the moment we entered to the purchase. He was patient and answered all our questions.
M Lawrence
Jun 09, 2019
Great furniture for half the price!
Jennifer Heflin
Jun 08, 2019
Kelly is awesome! She really helped us find a great sectional!
Melony Chavez
Jun 08, 2019
Elijah was an excellent store representative. He was kind, considerate and very informative. I had a lot of things to purchase and I found them all ..great quality and for a great price! A fraction of the cost at other department furniture stores.
Robert Griffith
Jun 03, 2019
This is not an outlet store and the price that it's marked down to is close to what they sell in the main store. Also we were in the store for at lats twenty minutes prior to someone asking if we needed help.
Bernadette Mahan
Jun 02, 2019
Eddie was great! I told him what I needed and for whom and he lead me straight to what I was thinking I'd purchase today. He wasn't pushy and had great suggestions for additional items. Thanks Eddie!
Beth Nuckles
May 30, 2019
My sales person was Tyler. He was extremely personable, but not pushy at all. He was there to help, but let me drive the purchase, and after I bought the couch, has answered a million questions for me due to my crazy life as an end of year Asst. Principal trying to get my couch delivered without missing school. The Outlet has a great selection of excellent deals on comfortable and good looking products. I would really recommend asking for Tyler, although all the staff are friendly and helpful!! It's so refreshing shopping at a store where the sales people are there and ready, but not mobbing you. I hope Tyler's management team gets this review and rewards his excellent service!!
FLCNPNCH
May 27, 2019
Our sales rep, Kelly, was enthusiastic, informative, and incredibly helpful when we asked any questions from online sale comparisons to the material used in the furniture. She made my experience so amazing and easy, I would go back.
jess southworth
May 26, 2019
Great price and great customer service ask for Tyler.
anita craig
May 26, 2019
Stephanie was awesome so helpful, answered all my questions plus knew how her job worked..... well done
Kimberly Dempsey
May 26, 2019
Mr. French was an excellent salesman very knowledgeable of the furniture he was selling . I had a delightful experience.
Heather Langford
May 24, 2019
Misleading sales. I was sold a piece of furniture in a box and was told if there were any issues I could contact customer service. Once I opened up the piece of furniture, the cabinet was completely busted. I called and sent in photos. Over 2 weeks later I am told that my contract said it was sold as is and there's nothing they can do. I was lied to by the rep to get a sale and it was never suggested I open the box to check for damages. While I did sign for the purchase, the conditions are listed in small print on the electronic signature pad. I will be more careful in buying furniture in the future but I will never buy from Ashley again.
Micheal Thomas
May 22, 2019
My sales person was very helpful and knowledgeable he guided me step by step threw the process and made my experience great
C G
May 20, 2019
Friendly employees and easy to see the items in stock!
William Lake
May 20, 2019
The furniture and service are great, but we paid quite a bit of money for delivery only for the whole delivery process to be aggravating. We ordered the furniture months in advance to be delivered the day after our house was purchased. They didn't get all the pieces in until later that week.Then we scheduled the delivery and were told that we don't get to pick the time it's delivered. They call the day before to tell you a window that they choose, and if that window doesn't work because you have a normal 9-5 job, you have to pay a rescheduling fee. So now I paid for delivery and I have to take time off of work with only one day of notice in order to receive the delivery.TLDR: Don't pay for their delivery service.
Susan Delgado
May 20, 2019
Easy in and out, no high pressure sales. Overall great experience!
Gladys Castellanos
May 12, 2019
Great and personable customer service from Stephanie today.
Jeffery Robesob
May 12, 2019
Everything was great experience! Mohammed was very accommodating and helpful.
Monica Drummond
May 11, 2019
Stephanie was a great help when my husband and I came in to purchase a counter-height dining set. She was very knowledgeable, and did everything she could to ensure we got the best price available.
Mike Arnold
May 11, 2019
We took a week or so to make our decision. Eddie worked with us and gave us our space to talk about our decision. Thanks for the help and would recommend to anyone who is in the market for furniture.
Susan McFeeley
May 07, 2019
Found exactly what we were looking for and more!!! Our salesman was very helpful & spent a lot of time with us. Thank you for a great experience
Randall Rhodes
Apr 28, 2019
Stephanie was great to work with. Im very happy with what she showed me and will be going back to do business with her soon
Shane Hagerty
Apr 27, 2019
Elijah helped us and he was amazing. Very patient and down to earth. Sold us what we wanted and what we were looking for. Very understanding, informative, and tentative. He did his job correctly and didn’t smother us with add ons multiple times. Definitely our best experience with Ashley.
Keith&Karen Armstrong
Apr 26, 2019
We came into Ashley and walked around a bit. My wife found an item she liked and there was only one. She asked this nice young man if they could get a second one, as she wanted two. He went out of his way to find us a second from another location and is having it shipped in. This is great. The young man was very informative about all the price tag structures that Ashley uses, he let us fully inspect the floor model before purchase and let us know we could purchase a protection plan for both the floor model and the one being shipped in. Great customer service. I would recommend Ashley furniture to everyone.
Sidney Williams
Apr 26, 2019
Sales representatives were extremely helpful and polite. Their customer service was outstanding along with their expedient sales transactions.
De Jackson
Apr 20, 2019
Great prices.
John Wolfe
Apr 15, 2019
Great experience, no pressure when I walked in. I browsed the store taking my time, then was approached by a sales woman with the knowledge and patience to help me make a purchase confidently.
Ano Nimity
Apr 14, 2019
Jacque was very accommodating and helped my wife and I pick out a sofa.
Josh Mcdaniel
Apr 14, 2019
Jacquline was amazing. She knew every product extremely well and was a pleasure to deal with.
Heather Hilldrup
Apr 14, 2019
Jacqueline was extremely helpful. She made us feel very welcome. She was very knowledgeable. She wasn't pushy. She didn't hound us as we were looking for furniture like all of the other places that we went to. They have a great selection of furniture for great prices. Less cost than any furniture store around. We will deal with this store always. Thank you for such great furniture and service!!!
Tina Atkins
Apr 14, 2019
Got a great bed at a great price. Jacque was helpful and knowledgeable in helping me make a decision from their large selection of choices This was not my first purchase here and it will not be my last.
Meloidia Clark
Apr 13, 2019
Great Customer Service! Mohammad was Amazing! Thanks Mohammad for making my Experience Amazing!
Sherri Wilkerson
Apr 10, 2019
I stumbled upon the Ashley Outlet store while looking for the Homestore. I had already picked out my new sofa online but when I walked into the Outlet I saw a sofa that was even more perfect for hundreds less than my initial selection. Tyler was an absolute joy to work with. Within 30 minutes I had purchased my new sofa & set up delivery. A wonderful experience from start to finish!
Julie Lydell
Apr 09, 2019
Great deals and very helpful salespeople who are not following you around and harassing you. I appreciate that. Thanks!
Thea Paige
Apr 08, 2019
Darryl and Jackie will forever be our consultants when we come to Ashley Outlet. Both of them were knowledgeable, honest, professional, and laidback (everything I desire when shopping- esp for furniture!) Darryl’s shift ended, but instead of leaving my hubs and me with unfinished business, Jackie took over seamlessly. They make a great team and I cannot wait to shop for more items to decorate our home.
FiliRican82
Apr 07, 2019
Jackie was extremely helpful and patient. Eddie happy and friendly as always. Overall the store was awesome.
Chris Thompson
Apr 07, 2019
Saleswoman was great, very helpful and knowledgeable! Stephanie Thompson helped us and did a very professional job.
Kevin Stewart
Apr 06, 2019
Stephanie was very helpful for both of our visits and throughout our purchase process
Mark Ridley
Apr 06, 2019
Excellent service.
Renee Williams
Apr 06, 2019
Excellent Sales person, enjoyed looking and shopping. Thank you
David C
Apr 05, 2019
The entire staff was welcoming, friendly and extremely helpful. We'll definitely be back! Thanks Steve, Stefanie, Daryl, & Tyler!
T Ayers
Apr 03, 2019
They were trying to sell a red tag dresser at the same price as the new furniture. I may not return.
valerie richter
Mar 25, 2019
Ashley outlet in Fredericksburg is my new favorite by far. It is the first furniture store I have been in that I didn't feel like I was being stocked. The costumer service from Steve and Tony was above and beyond. Great Job Guys! I definitely will be aretuning customer.Valerie Richter
Michelle Sandness
Mar 24, 2019
Terrible. Completely ignored by salesperson. They obviously didnt want to make an easy commission as I was there to buy, cash in hand.
Tgcitw1
Mar 24, 2019
This was our second time using the Ashley outlet store, and again it was a great experience. It’s important to note that our sales woman was top notch. She remembered our first names upon arrival and was extremely professional and pleasant. Our daughter who loves NASA came up during our first visit and the sales woman remembered and showed us a rocket ship lamp right before we left during our second visit that made my daughters evening. Great prices, great furniture but even better coustomer service. We strongly recommend.
stuart hale
Mar 24, 2019
Eddie was an absolutely fantastic salesperson, extremely knowledgeable and helpful! We will be back!
Michael Reardon
Mar 23, 2019
The sales staff was excellent. Mohammad was an very kind and knowledgeable associate.Unfortunately, we couldn’t get what we wanted because they would wouldn’t break up a set. The regular Ashley store will do that.
Danielle Wesley-Jones
Mar 23, 2019
The staff there is awesome! I was able to find everything I needed and more.
Crystal Short
Mar 22, 2019
This was my first experience with Ashley furniture but it certainly won't be my last! I knew going into it that shopping for a small space might be difficult but Stephanie was amazing! She obviously has a very good knowledge of inventory as she actually listened to what I was looking for and didn't waste my time trying to sell me anything that wouldn't work for my particular needs. She also has a very good eye for decore. I wanted a whole living room set but wasn't thrilled with the tables that were paired with the sofa/love seat I fell in love with; she immediately walked me to far back of the store where they had the perfect set. I wasn't sold until she insisted I see them together. She carried an end table through the store just so i could picture what it would like in my living room. She went above and beyond! Would definitely reccomend to friends and family; both her and the store.
Kelly Mitchell
Mar 22, 2019
Great selection of furniture to choose from. The store was clean and well kept. I was greeted promptly by Stephanie who was very friendly, knowledgeable, and a pleasure to work with. She offered me a great deal I couldn’t refuse. I will definitely be a customer for life and recommend all of my friends and family for their furniture needs!
Vince Cangelosi
Mar 17, 2019
All the staff was very helpful and approachable. A very good experience.
Maria Simonsen
Mar 16, 2019
Would've given five stars if it weren't for the fact that we were in the store almost twenty minutes without one sales person asking if we needed help (they weren't with customers and clearly saw us standing there). The sales person that ended up finally assisting us was very nice and we got a great price on our furniture.
jillian casey
Mar 13, 2019
I was able to find the mattress I need for a way better price than all the mattress stores around town.
Rachel Webster/Pope
Mar 11, 2019
Stephanie provides excellent customer service and assisted with every decision she will absolutely be my only stop for all future furniture needs. Robin was also extremely helpful at checkout!!!!
David Falcone
Mar 10, 2019
My family and I went into this store and were not immediately bombarded by salesmen. We loved that soooo much!!!! When we finally showed interest in furniture a salesmen by the name of Tyler helped us. He was the best salesmen we have had the pleasure of dealing with. He answered all of our questions and did so with a smile. He was awesome!!! Overall great experience.
Heidi Goodwin
Mar 09, 2019
Good selection